Read the terms and conditions for AGL products and services.
View the details of our policies, terms and conditions specific to all AGL energy customers.
Energy General Terms (PDF)
Energy Standard Retail Contract Terms (PDF)
Energy prices (residential and SME customers)
SMS Pay Terms and Conditions
Stored Payment Method Terms and Conditions
Direct Debit arrangement and service agreement
Bank Account Pay Terms and Conditions
Policies, terms and conditions for AGL residential energy customers.
Bill Smoothing Terms and Conditions
Information for solar customers
Solar refund information
Electricity Generation Feed-in Terms and Conditions (Victoria) (PDF)
AGL Rewards membership Terms and Conditions
AGL Connect bonus offer Terms and Conditions
Carbon Neutral Terms and Conditions
APA Terms and Conditions
Instalment Plan Terms and Conditions
Policies, terms and conditions for AGL SMB energy customers.
Solar feed-in ERCTI agreement
Electricity Generation Feed-in Terms (Victoria) (PDF)
Carbon Neutral Terms
Policies, terms and conditions that may be relevant to large AGL energy customers.
Relevant contracts and rates for large business
Terms and Conditions for the supply of goods - business energy services (PDF)
Additional information and terms and conditions for residential and commercial solar customers.
See terms and conditions for AGL Virtual Power Plant customers.
Policies and terms applicable to customers of Click Energy prior to 5 April 2021.
Click Energy Family Violence Policy (PDF)
Click Energy Market Retail Contract Terms and Conditions (PDF)
Click Energy Standard Retail Contract Terms and Conditions (PDF)
Click Energy Hardship Policy (PDF)
Click Energy Complaints Process (PDF)
Click Energy FiT Terms (NSW) (PDF)
Click Energy FiT Terms (VIC) (PDF)
Click Energy FiT Terms (QLD) (PDF)
Click Energy FiT Terms (SA) (PDF)
See the details of our terms and conditions and policies for AGL telecommunications customers.
AGL telecommunications customer terms (PDF)
Direct Debit Request service agreement (PDF)
Access Critical Information Summary and promotional terms
Archived Critical Information Summary and promotional terms
Here are some other policies that apply to our telecommunications customers. We may amend these from time to time, so check back here for the latest version:
Complaints Handling Policy (PDF)
Family & Domestic Violence Policy (PDF)
Financial Hardship Policy (PDF)