Solar product specifications and warranties

The table below provides you with details of product specifications and express warranties offered by the manufacturers of our product offerings. Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

  • To cancel your service contract with us; and
  • To a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

Brands Product specifications Manufacturer's express warranty
Clenergy Clenergy (PDF)
Fronius Fronius Primo Single Phase Inverter (PDF)
Fronius Symo Three Phase Inverter (PDF)
Hanwha Hanwha HSL 60S (PDF)
Solar Command Solar Connect-22 (Solar Command) (PDF)
Solar Connect-23 3G (PDF)
Solis Australasia Solis - 1.5K-2G (PDF) 
Solis – 2K-2G (PDF)
Solis – 2.5K-2G (PDF)
Solis – 3K-2G (PDF)
Solis – 3.6K-2G (PDF)
Solis – 4K-2G (PDF)
Solis – 4.6K-2G (PDF)
Solis – 6K-15GK (PDF)

Solis – 1.5K-4G (PDF)
Solis – 2K-4G (PDF)
Solis – 2.5K-4G (PDF)
Solis – 3K-4G (PDF)
Solis – 3.6K-4G (PDF)
Solis – 4K-4G (PDF)
Solis – 4.6K-4G (PDF)
Solis – 6K-4G (PDF)
Sunverge Sunverge 7.7 and 11.6 AC coupled (PDF)
Sunverge 11.6 and 19.4 DC coupled (PDF)
Delta Delta RPI - 3KW - 4kW - 5kW (PDF)
Tesla Tesla Powerwall (PDF)
Tesla Backup Gateway (PDF)
LG Energy Solution LG Chem RESU10H (PDF)
SolarEdge StorEdge inverter (PDF)
Inverter with HD-Wave technology (PDF)
JA Solar JA Solar 330 W panel (PDF)
JA Solar 390 W panel (PDF)
JA Solar 410 W panel (PDF)
SMA SMA Sunny Boy 3.0kVA inverter (PDF) 
SMA Sunny Boy 4.0kVA inverter (PDF)
SMA Sunny Boy 5.0kVA inverter (PDF)
SMA Sunny Tripower 6.0kVA inverter (PDF)
SMA Sunny Tripower 8.0kVA inverter (PDF)
Sungrow Sungrow High Voltage Battery (PDF)
Sungrow High Voltage Hybrid Inverter (Single Phase) (PDF)
Sungrow High Voltage Hybrid Inverter (Three Phase) (PDF)

Restarting your inverter

Restarting your inverter can be a way to resolve solar system performance or production issues. Read these general instructions (PDF) for restarting your inverter.