Terms and conditions

Policies, terms and conditions for AGL residential energy customers.

• Bill Smoothing

• Information for solar customers

• Solar refund information

• Electricity Generation Feed-in Terms (Victoria)

• AGL Rewards membership

• AGL Connect Bonus offer terms and conditions

• Carbon Neutral Terms

• APA terms and conditions

• Instalment Plan terms and conditions

• Staying Connected terms and conditions

Policies, terms and conditions for AGL SMB energy customers.

• Bill Smoothing

• Solar feed-in ERCTI agreement

• Electricity Generation Feed-in Terms

• Carbon Neutral terms

• APA terms and conditions

• Instalment Plan terms and conditions

Policies, terms and conditions that may be relevant to large AGL energy customers.

• Relevant contracts and rates for large business

• Terms and conditions for the supply of goods - business energy services

Additional information and terms and conditions for residential and commercial solar customers.

• Product specifications and warranties

• Product specifications and warranties (Commercial)

• Peak Energy Rewards terms and conditions

• Peak Energy Rewards Managed for You terms and conditions

• Solar Command Subscription terms

See terms and conditions for AGL Virtual Power Plant customers.

• Bring Your Own Battery terms and conditions

• Bring Your Own Battery terms and conditions (partner)

• Solar Battery & Solar Battery Bundles terms and conditions

Policies and terms applicable to customers of Click Energy prior to 5 April 2021.

• Click Energy Privacy Policy

• Click Energy Family Violence Policy

• Click Energy Market Retail Contract Terms & Conditions

• Click Energy Standard Retail Contract Terms & Conditions

• Click Energy Hardship Policy

• Click Energy Complaints Process

• Click Energy FiT Terms (NSW)

• Click Energy FiT Terms (VIC)

• Click Energy FiT Terms (QLD)

• Click Energy FiT Terms (SA)

• Key Facts Sheet

• Critical Information Summaries

• Priority Assistance for Life Threatening Medical Conditions

• AGL Modem Warranty

• Customer Service Guarantee Waiver

• Critical Information Summary

If you're one of our telecommunications customers, our Acceptable Use Policy and Privacy Policy (including Credit Reporting Policy) form part of your agreement with us as referred to in the AGL Telecommunications Customer Terms.

Here are some other policies that apply to our telecommunications customers. We may amend these from time to time, so check back here for the latest version:

• Complaints Handling Policy

• Family & Domestic Violence Policy

• Financial Hardship Policy