Terms and conditions

Policies, terms and conditions for AGL residential energy customers.

• flybuys terms and conditions

• Direct debit for residential customers

• Bill Smoothing

• Information for solar customers

• Solar refund information

• Electricity Generation Feed-in Terms (Victoria)

• AGL Rewards membership

• AGL Connect Bonus offer terms and conditions

• Carbon Neutral Terms

Policies, terms and conditions for AGL SMB energy customers.

• Direct debit for business customers

• Bill Smoothing

• Solar feed-in ERCTI agreement

• Electricity Generation Feed-in Terms

• Carbon Neutral terms

Policies, terms and conditions that may be relevant to large AGL energy customers.

• Relevant contracts and rates for large business

• Business IQ terms and conditions

Additional information and terms and conditions for residential and commercial solar customers.

• Product specifications and warranties

• Product specifications and warranties (Commercial)

• Peak Energy Rewards terms and conditions

• Peak Energy Rewards Managed for You terms and conditions

• Solar Command Subscription terms

See terms and conditions for AGL Virtual Power Plant customers.

• Bring Your Own Battery terms and conditions

• Solar Battery & Solar Battery Bundles terms and conditions

• Key Facts Sheet

• Critical Information Summaries

• Financial Hardship Policy

• Complaints Handling Policy

• Acceptable Use Policy

• Domestic & Family Violence Policy

• Direct Debit Request Service Agreement

• Priority Assistance for Life Threatening Medical Conditions

• AGL Telecommunications Customer Terms

• AGL Modem Warranty