Terms and Conditions

Read the terms and conditions for AGL products and services.

Energy

View the details of our policies, terms and conditions specific to all AGL energy customers.

Policies, terms and conditions for AGL residential energy customers.

Flybuys Terms and Conditions

Staying Connected Terms and Conditions

Amazon Prime and Carbon Neutral offer Terms and Conditions (PDF)

Policies, terms and conditions for AGL SMB energy customers.

Policies, terms and conditions that may be relevant to large AGL energy customers.

Additional information and terms and conditions for residential and commercial solar customers.

See terms and conditions for AGL Virtual Power Plant customers.

Policies and terms applicable to customers of Click Energy prior to 5 April 2021.

Telecommunications

See the details of our terms and conditions and policies for AGL telecommunications customers.

If you're one of our telecommunications customers, our Acceptable Use Policy (PDF) and Privacy Policy (including Credit Reporting Policy) form part of your agreement with us as referred to in the AGL Telecommunications Customer Terms (PDF).

Here are some other policies that apply to our telecommunications customers. We may amend these from time to time, so check back here for the latest version: