Energy
View the details of our policies, terms and conditions specific to all AGL energy customers.
Terms and Conditions
Read the terms and conditions for AGL products and services.
Policies, terms and conditions for AGL residential energy customers.
Policies, terms and conditions for AGL SMB energy customers.
Policies, terms and conditions that may be relevant to large AGL energy customers.
Additional information and terms and conditions for residential and commercial solar customers.
- Product specifications and warranties
- Product specifications and warranties (Commercial)
- Peak Energy Rewards Terms and Conditions
- Solar Command Subscription Terms
- Solar Grid Saver Terms and Conditions
- Solar Feed-in Tariff Terms - NSW, QLD & SA (PDF)
- Solar Feed-in Tariff Terms - Victoria, effective 7 June 2022 (PDF)
See terms and conditions for AGL Virtual Power Plant customers.
- Bring Your Own Battery Terms and Conditions (PDF)
- Bring Your Own Battery Terms and Conditions (Partner) (PDF)
- Solar Battery & Solar Battery Bundles Terms and Conditions (PDF)
Policies and terms applicable to customers of Click Energy prior to 5 April 2021.
Telecommunications
See the details of our terms and conditions and policies for AGL telecommunications customers.
If you're one of our telecommunications customers, our Acceptable Use Policy (PDF) and Privacy Policy (including Credit Reporting Policy) form part of your agreement with us as referred to in the AGL Telecommunications Customer Terms (PDF).
Here are some other policies that apply to our telecommunications customers. We may amend these from time to time, so check back here for the latest version:
- Key Facts Sheet (fixed line) (PDF)
- Key Facts Sheet (fixed wireless) (PDF)
- Critical Information Summaries
- Priority Assistance for Life Threatening Medical Conditions
- Customer service guarantee waiver
- AGL Comnect DS244WTV Modem Warranty (PDF)
- AGL NetComm NF20MESH Modem Warranty (PDF)
- Amazon Prime and Carbon Neutral offer Terms and Conditions (PDF)
- AGL Device Payment Plan Terms and Conditions (PDF)
Access Critical Information Summary and promotional terms
Archived Critical Information Summary and promotional terms