Terms and Conditions

General policies

Policies, terms and conditions for AGL customers.

• Energy prices (residential and SME customers)
• Credit reporting policy
• Privacy policy
• SMS Pay

Residential customers

Policies, terms and conditions for AGL residential customers.

• flybuys terms and conditions
• Direct debit for residential customers
• Information for solar customers
• Solar refund information
• Electricity Generation Feed-in Terms (Victoria)
• AGL Rewards membership
• Prepaid

Small and medium business customers

Policies, terms and conditions for AGL SME customers.

• Direct debit for business customers
• Solar feed-in ERCTI agreement
• Electricity Generation Feed-in Terms (Victoria)

Large business customers

Policies, terms and conditions that may be relevant for AGL large business customers.

• Relevant contracts and rates for large business
• Business IQ terms and conditions

Solar energy

Additional information and terms and conditions for residential and commercial solar customers.

• Product specifications and warranties
• Product specifications and warranties (Commercial)
• Peak Energy Rewards terms and conditions
• Peak Energy Rewards Managed for You terms and conditions
• Peak Energy Rewards Managed for You EV terms and conditions
• Solar Exchange Program terms and conditions
• Solar Command Subscription terms
• AGL Virtual Power Plant - Bring Your Own Battery terms and conditions