Terms and conditions

General policies

Policies, terms and conditions for AGL customers.

• Energy prices (residential and SME customers)

• Credit reporting policy

• Privacy policy

• SMS Pay

• Stored Payment Method

Residential customers

Policies, terms and conditions for AGL residential customers.

• flybuys terms and conditions

• Direct debit for residential customers

• Bill Smoothing

• Information for solar customers

• Solar refund information

• Electricity Generation Feed-in Terms (Victoria)

• AGL Rewards membership

• AGL Connect Bonus offer terms and conditions

• Carbon Neutral Terms for residential customers with a Market Contract

• Carbon Neutral Terms for residential customers with a Standard Retail Contract

• Peak Energy Rewards trial terms and conditions

• Peak Energy Rewards terms and conditions

Small and medium business customers

Policies, terms and conditions for AGL SME customers.

• Direct debit for business customers

• Bill Smoothing

• Solar feed-in ERCTI agreement

• Electricity Generation Feed-in Terms (Victoria)

• Carbon Neutral terms for small business customers with a Market Contract

• Carbon Neutral terms for small business customers with a Standard Retail Contract

Large business customers

Policies, terms and conditions that may be relevant for AGL large business customers.

• Relevant contracts and rates for large business

• Business terms and conditions

• Business IQ terms and conditions

Solar energy

Additional information and terms and conditions for residential and commercial solar customers.

• Product specifications and warranties

• Product specifications and warranties (Commercial)

• Solar Exchange Program terms and conditions

• Solar Command Subscription terms

AGL Virtual Power Plant terms and conditions

• Bring Your Own Battery terms and conditions

• Supply and Install & VPP Services terms and conditions