Terms and Conditions (residential)
Last updated 1 October 2026
1. To be eligible for Bill Smoothing:
a. you cannot have more than $500 (GST incl.) of overdue debt with AGL on any of your AGL accounts; and
b. you cannot be on a payment arrangement or hardship plan with AGL.
2. Bill Smoothing is only available to residential and small business customers.
3. We may require you to set up your Bill Smoothing payments via Direct Debit, or we may permit you to pay by another method approved by AGL.
4. You agree to receive your Bill Smoothing review letter by email unless you have told us you want to receive a paper copy by post. A fee may apply for paper bills.
5. AGL may vary these Bill Smoothing terms and conditions at any time. If we vary these Bill Smoothing terms and conditions, we will provide you with reasonable advance notice of the change (unless we reasonably consider that the change will cause you no detriment, in which case we will provide you with written notice of the change as soon as practicable, which may be after the variation takes effect but no later than on your next bill).
Bill Smoothing payment, calculation and review
6. AGL will estimate your usage based on information we have available at the time.
7. You agree that Bill Smoothing payments do not represent your actual usage. You will be required to pay for your actual usage if it is more than the amount you have paid for. This will be managed through the Bill Smoothing review process.
8. If you have elected to make your Bill Smoothing payments on a monthly basis, and your chosen payment date falls on the 29th, 30th or 31st day of the month, we may defer your payment date to the 1st of the following month. If your chosen payment date falls on a non-business day, we may also defer your payment date to the next business day.
9. At our discretion, we may allow a payment deferral for up to one month’s worth of payments over the term of your Bill Smoothing arrangement. Any deferred Bill Smoothing payment/s will be pro-rated over the remaining months in the Bill Smoothing term.
10. AGL will review your Bill Smoothing arrangements periodically at regular intervals twice a year to assess whether your Bill Smoothing payments are appropriate for the energy being consumed.
11. Each time AGL conducts a review, you will receive a Bill Smoothing review letter with information relevant to your payments.
12. Following a review, if required, your Bill Smoothing payment amount may be adjusted and we will provide you with prior written notice of any changes. Any undercharging or overcharging will be adjusted in accordance with our regulatory obligations – this may mean you are required to make an extra payment to AGL or that AGL will repay you any overpayment.
13. You can choose to increase your Bill Smoothing payments or to make an extra payment at any time.
14. If we cancel your Bill Smoothing payment arrangement, any outstanding amounts owing on your account must be paid in full. Please refer to the section below entitled ‘Cancelling your Bill Smoothing arrangement’, which sets out circumstances in which this may occur including the advance notice we will provide.
Bill Smoothing term
15. Your Bill Smoothing arrangement has a term of approximately 12 months.
16. At the end of the term, AGL may extend your Bill Smoothing arrangement for a further term by written notice to you. You may cancel your arrangement at any time in accordance with clause 21 below. Your AGL bills will show your payments and charges during your Bill Smoothing arrangement.
17. At the end of each term AGL will advise you of any outstanding debits or credits. If your account is in debit you may be required to pay the outstanding amount. If your account is in credit, the amount will be refunded unless you request for the amount to remain on your account to pay future bills.
Cancelling your Bill Smoothing arrangement
18. If you do not make your Bill Smoothing payments in full by the relevant due dates, AGL will send you a reminder notice, giving you a reasonable extra period to make your overdue payment/s. If you still do not pay the overdue Bill Smoothing payment/s within the extra period, AGL may cancel your Bill Smoothing arrangement and the total unpaid amount due on your account at the date of cancellation will become payable.
19. After you notify us you are moving, your Bill Smoothing arrangement will be cancelled when you move out.
20. If you switch to another energy provider, your AGL Bill Smoothing arrangement will be automatically cancelled.
21. If you no longer wish to pay via Bill Smoothing, you will need to contact our Customer Solutions team and give at least three business days’ notice prior to the due date of your next Bill Smoothing payment.
22. AGL reserves the right to, at any time, withdraw this product or stop or change a Bill Smoothing arrangement with 14 days prior notice. In the event that AGL ceases to trade, all Bill Smoothing arrangements will be cancelled immediately and you will be notified.
23. If your Bill Smoothing arrangement is cancelled for any reason, AGL will provide you with an invoice that includes any applicable charges such as any paper bill fee. If your account is in debit you will be required to pay the outstanding amount. The outstanding amount will be due immediately if AGL has cancelled your Bill Smoothing arrangement under clause 18. You may contact AGL to request another payment arrangement or other assistance, if you require this. If your account is in credit, we will inform you and you may request that the credit amount be refunded to you by AGL. If you do not make such a request, the credit will remain available on your account to pay future bills.
24. Contact AGL Customer Solutions Team on 131 245 for assistance or if you have a dispute about any arrangement details.
Privacy
a. The personal information collected by AGL under these Bill Smoothing terms and conditions is required to set up your AGL Bill Smoothing arrangement. Failure to provide the information will mean AGL is unable to complete your request to set up your AGL Bill Smoothing arrangement.
b. Your personal information will be handled in accordance with AGL's Privacy Policy or otherwise as required or authorised by law, or as consented to by you. All Bill Smoothing details will be held securely by AGL and handled in accordance with AGL's Privacy Policy which includes AGL's Credit Reporting Policy.