1. You must be a residential or small business customer; and
2. You must not be on an AGL Instalment Plan or alternative payment arrangement for the same account.
AGL may vary these APA terms and conditions at any time with written notice to you.
3. Your agreed APA payments are set out in the schedule of payments outlined in the APA confirmation letter.
4. You acknowledge that your agreed APA payments do not represent your actual consumption and are based on your consumption history (to estimate future consumption) and the amount of any existing debt you have with AGL on your relevant account. If AGL has no consumption history available, AGL will estimate your consumption based on information available to AGL at the time.
5. AGL will review your APA periodically to assess whether your APA payments are appropriate with regard to the energy being consumed and the amount of any existing debt you have with AGL on your relevant account.
6. Each time AGL conducts a review, you will receive an APA review letter with information relevant to your payments.
7. Following a review, AGL may contact you to agree to a new APA payment amount. If we consider your APA payments are insufficient to cover the amount of energy being consumed and the amount of any existing debt you have with AGL, we may require you to agree to a higher APA payment amount in order for you to remain on an APA, or to make an additional one-off payment in order to continue with your existing APA payment amount.
8. You can choose to increase your APA payments at any time.
9. This APA will not affect your billing cycle and you will continue to receive bills in line with your elected frequency.
10. If we cancel your APA, any outstanding amounts owing on your account must be paid in full. You may contact AGL to request another payment arrangement or other assistance, if you require this.
11. The duration of your APA will depend on the time it takes for your AGL debt to be paid off and will be confirmed with you when you set up your arrangement.
12. If you meet the eligibility requirements for AGL Bill Smoothing at the completion of your APA, AGL may choose to place you on a 12-month Bill Smoothing arrangement when your APA ends. AGL will send you the details of any new Bill Smoothing arrangement in writing and the AGL Bill Smoothing Terms and Conditions will apply to you. You will be notified of this when you accept your APA and can opt-out of Bill Smoothing at any time by contacting AGL in accordance with the Bill Smoothing terms.
13. At the end of your APA, AGL will advise you of any outstanding debits or credits. If your account is in debit and you do not transfer to AGL Bill Smoothing or any other payment arrangement, you will be required to pay the outstanding amount. You may contact AGL to request another payment arrangement or other assistance, if you require this. If your account is in credit, you may request the credit amount to be refunded to you. Otherwise it will be available on your account to pay future bills.
14. If you do not make your APA payments in full by the relevant due dates, AGL will send you a payment reminder notice, giving you a reasonable extra period to make your overdue payment/s. If you still do not make the payments within the extra period, AGL may cancel your APA and the total outstanding balance will become payable.
15. If you move house, your APA will be automatically cancelled when you move out. You can apply to set up an APA at your new house.
16. If you switch providers, your APA will be automatically cancelled.
17. If you wish to end your APA, then you must contact AGL and give at least 3 business days' notice prior to the due date of your next APA payment.
18. If you pay off your existing debt on your relevant account, then AGL may immediately cancel your APA. If that occurs, AGL will send you a written notice confirming your successful completion of the arrangement and may offer you other suitable payment arrangements (such as a Bill Smoothing arrangement).
19. If your APA is cancelled for any reason, any outstanding debits or credits will then apply in accordance with clause 13 above, and you may contact AGL to request another payment arrangement or other assistance.
20. Contact AGL Customer Service on 131 245 for assistance or if you have a dispute about any agreement details.
