Terms and Conditions
Energy
View the details of our policies, terms and conditions specific to all AGL energy customers.
Policies, terms and conditions for AGL residential energy customers.
- Bill Smoothing Terms and Conditions
- Information for Solar Customers
- Solar Feed-in Terms (Victoria)
- Solar Feed-in Terms (NSW, QLD & SA)
- AGL Rewards membership Terms and Conditions
- AGL Connect bonus offer Terms and Conditions
- Carbon Neutral Terms and Conditions
- Peak Energy Rewards Terms and Conditions
- APA Terms and Conditions
- Instalment Plan Terms and Conditions
- Staying Connected Terms and Conditions
- The Good Guys offer Terms and Conditions
- Refer a Friend Terms and Conditions
- AGL BP - Prepaid Digital Visa Card Terms and Conditions
- GreenPower Terms and Conditions
Policies, terms and conditions for AGL SMB energy customers.
- Bill Smoothing Terms and Conditions
- Solar Feed-in RCTI agreement
- Solar Feed-in Terms (Victoria)
- Solar Feed-in Terms (NSW, QLD & SA)
- Carbon Neutral Terms
- APA Terms and Conditions
- Instalment Plan Terms and Conditions
- AGL Rewards Terms and Conditions
- AGL Prepaid Digital Visa Card Terms and Conditions
- GreenPower Terms and Conditions
Policies, terms and conditions that may be relevant to large AGL energy customers.
Additional information and terms and conditions for residential and commercial solar customers.
See terms and conditions for AGL Virtual Power Plant customers.
Policies and terms applicable to customers of Click Energy prior to 5 April 2021.
- Click Energy Privacy Policy
- Click Energy Family Violence Policy
- Click Energy Market Retail Contract Terms and Conditions
- Click Energy Standard Retail Contract Terms and Conditions
- Click Energy Hardship Policy
- Click Energy Complaints Process
- Click Energy FiT Terms (NSW)
- Click Energy FiT Terms (VIC)
- Click Energy FiT Terms (QLD)
- Click Energy FiT Terms (SA)
Policies and terms applicable to customers of Powerdirect prior to 15 October 2022.
If you signed up before 1 July 2026, the terms and conditions that applied at the time you joined will continue to apply to your services until you are transferred to Aussie Broadband Telco Services. The terms and conditions before 1 July 2026 are:
- Privacy Policy (including Credit Reporting Policy)
- Online Services Terms and Conditions
- Acceptable Use Policy (PDF)
- AGL Telecommunications Customer Terms (PDF)
- Direct Debit Request Service Agreement (PDF)
- Telecommunication Consumer Protections Code (PDF)
- AGL Device Payment Plan Terms and Conditions (PDF)
- Complaints Handling Policy (PDF)
- Family & Domestic Violence Policy (PDF)
- Payment Assistance Policy (PDF)
Our Acceptable Use Policy and Privacy Policy (including Credit Reporting Policy) form part of your agreement with us as referred to in the AGL Telecommunications Customer Terms.
Access Critical Information Summary and promotional terms
- Key Facts Sheet (fixed line) (PDF)
- Key Facts Sheet (fixed wireless) (PDF)
- Critical Information Summaries
- Priority Assistance for Life Threatening Medical Conditions
- Customer service guarantee waiver
Archived Critical Information Summary and promotional terms
- Archived Critical Information Summaries
- AGL Comnect DS244WTV Modem Warranty (PDF)
- AGL NetComm NF20MESH Modem Warranty (PDF)
- Amazon Prime and Carbon Neutral offer Terms and Conditions (PDF)
- AGL nbn® Saver Terms and Conditions
- AGL nbn® Saver Bundle Offer and Competition Terms and Conditions
- AGL nbn® Fibre Upgrade promotion offer (PDF)
- AGL nbn internet and energy bundle & eero device offer for Home Super Fast and Home Ultra Fast (PDF)
- AGL nbn internet and energy bundle & eero device offer for Home Fast (PDF)
- AGL eero device offer (PDF)
- AGL nbn internet and energy bundle 2024 (PDF)
- AGL nbn internet and energy bundle (PDF)
- AGL nbn internet offer terms (PDF)
Access Critical Information Summary and promotional terms
Archived Critical Information Summary and promotional terms
- Archived Critical Information Summaries
- AGL Small and Medium Plan Promotion Terms and Conditions (PDF)
- AGL Mobile Sim Promotion Terms & conditions
- 3 Months FREE Plan Fees Promotion Terms & Conditions
- AGL Mobile Bonus Data Promotion Terms & conditions
- 50% off Mobile Plan Fees Promotion 2022 Terms
- 50% off Mobile Plan Fees Promotion Terms - 4G
- 50% off Mobile Plan Fees Promotion Terms - 5G
- AGL Mobile 4G Sim Extra Small Promotion Terms & Conditions (PDF)
- AGL Mobile 4G Sim Promotion Terms & Conditions (PDF)
- AGL Mobile Sim Promotion Terms & Conditions (PDF)
- AGL Large Plan Promotion Terms and Conditions (PDF)
- AGL Small and Large Plan Promotion Terms and Conditions (PDF)