Eligibility

Who can sign up to this offer?
Selected residential customers in NSW, QLD, SA and WA who sign up to an eligible AGL energy plan between 19 August 2019 and 30 November 2019, while stocks last.
How long is this offer available?
This promotion is only available until 30 November 2019 while stocks last.
Is the Google Home Mini only available to new customers or can existing AGL customers receive it?
The Google Home Mini offer is available to selected existing and new customers who sign up to the offered AGL gas or electricity plan via one of the available channels during the promotional period. 
If I have multiple properties or accounts, how many devices will I receive?
Customers who take up this offer are eligible to receive a maximum of one device per address. View the AGL Connect Bonus Terms and Conditions for full eligibility requirements. 

Moving / Switching

What happens if I leave AGL?
If you cancel your eligible AGL energy plan during your cooling off period or before AGL becomes responsible for the supply of gas or electricity (where applicable) to your property, you will not be eligible to receive your Google Home Mini. For full eligibility requirements, view the AGL Connect Bonus Terms and Conditions
What happens if I move house?
If you sign up to an eligible AGL energy plan for an address you are moving into, we will send your Google Home mini when the account at your new property becomes active. 

Cancellation

Is there a cooling off period?
You have a 10 business day cooling off period starting from the day you receive your AGL Confirmation letter. If you cancel the relevant energy plan during this cooling off period, you will not be eligible to receive your Google Home Mini.

Product

What is the Google Assistant?
The Google Assistant is the virtual assistant built by Google. To use the Google Assistant on your Google Assistant enabled device, download the Google Assistant app to your phone and start with 'Hey Google' or "Ok Google" and ask your question. To find out more visit here.
What is Google Home Mini?
The Google Home Mini is a smart speaker that enables users to use their voice to interact with the Google Assistant and control  compatible smart devices like smart light globes, plugs and thermostats. If you link your AGL energy account to the Google Assistant you can also access certain AGL services and information about your energy account with your voice. To find out more visit here.
How do I link my AGL account to the Google Assistant?
What colour Google Home Mini will I receive?
You’ll either receive a Google Home Mini in Chalk or Charcoal. Colour is dependent on stock availability at the time.

Claims

What if my product is faulty, damaged or incomplete?
If you wish to return a faulty device to AGL, please complete our online form with your details and we’ll send a product return satchel to your mailing address, which you should receive within three to five business days. After we receive the faulty device from you, we’ll arrange for a replacement device to be shipped out to you. You can also contact us at googlesupport@agl.com.au for help.

Support

Where can I get help to set up my device?
You'll receive a flyer in your Google Home Mini box that explains how to set up your new device or you can refer to our instructions here.
Who do I contact if I have a question?
If you have any questions you can send a message to googlesupport@agl.com.au and we will endevour to respond within two business days. 

Delivery

Can I track the delivery of the device?
You'll receive Australia Post notifications during  delivery with your tracking ID.
Do I need to sign for the delivery of my Google Home Mini?
Yes you will need to sign for delivery.
How do I know my Google Home Mini has been sent?
You'll receive an email notifying you when your device is on its way.
How do I know my shipping details have been received?
You will receive an auto generated email telling you that your shipping details have been received.
How long will it take for my Google Home Mini to be delivered?
If you’re an existing AGL customer or have moved into a new home, your Google Home Mini will be shipped to this mailing address approximately 7 business days after your 10-business day cooling off period or your supply commencement date, whichever is later. If you’re switching to AGL from another retailer, your Google Home Mini will be shipped approximately 7 business days after AGL becomes your retailer, which could take up to 3 months.*  We’ll send you an email when your Google Home Mini is ready to be dispatched, and a tracking number when it is shipped. Plus, you’ll receive delivery status updates until it’s delivered.  *Subject to market timeframes for basic meter transfer. Once dispatched, delivery of the devices will be subject to standard delivery timeframes. Delivery timeframes may vary.
My Google Home Mini still hasn't arrived. What should I do?
If you’re an existing AGL customer or have moved into a new home, your device will be shipped to your nominated mailing address approximately 7 business days after your 10-business day cooling off period or your supply commencement date, whichever is later. If you’re switching to AGL from another retailer, your device will be shipped approximately 7 business days after AGL becomes your retailer, which could take up to 3 months.* Contact AGL on 131245 to find out the status of your transfer. We’ll send you an email when your device is ready to be dispatched, and a tracking number when it is shipped. Plus, you’ll receive delivery status updates until it’s delivered.  *Subject to market timeframes for basic meter transfer.
What address will my Google Home Mini be sent to?
We’ll send your new Google Home Mini to the mailing address you give us when signing up to your new AGL energy plan. If you wish to send your device to a different address, please provide these details here. If details are not received within 5 business days we will send to your existing address for your electricity account. 
What if I am not home for delivery?
If you are not home to sign for the delivery it will be dropped off at your nearest Australia Post office for collection.

Privacy and data security

Is my personal data secure?
Use of the Google Home Mini will be subject to the Google Assistant Terms of Use.
Is my personal data secure when using the Google Action?
At AGL we take privacy seriously. Steps we take to secure your personal information include that we seek to only provide Google with information that is necessary to answer your question or use the Action. For example, you'll notice that data, such as your personal address, is not provided fully. It's still your responsibility to ensure that your Google Assistant can't be heard by anyone else, so remember to be aware of who is around you when you ask Google Assistant for your information. We use end to end encryption to protect your data.
How do I know my personal data is safe when using the Google Action?
AGL is always working to have appropriate measures in place to protect your personal information. We take steps in accordance with the Guide to Personal Information published by the Office of the Information Commissioner, to secure our systems and the personal information we collect. We also share non-personal information about how people use our websites with security service providers to ensure that our websites are protected. For more information about how we protect and manage your personal information see our privacy policy. When you use the Google Assistant, Google will also collect and use your data and personal information and this information collection and use will be governed by Google's privacy policy and its additional terms of use.