Translated and Easy English billing guides

Easy English guides to help you

Concessions and government support (PDF)

Making bills easier with Bill Smoothing (PDF)

Our Staying Connected program if you're having problems paying your bill - NSW, QLD, SA and WA customers (PDF)

Our Payment Support Victoria program if you're having problems paying your bill - VIC customers (PDF)

Reading residential electricity bills (PDF)

Reading residential gas bills (PDF)

Ways to pay your bill (PDF)

Saving energy and money (PDF)

A guide to reading your bill in common languages

Arabic: Reading residential electricity bills (PDF)

Mandarin: Reading residential electricity bills (PDF)

Italian: Reading residential electricity bills (PDF)

Korean: Reading residential electricity bills (PDF)

Vietnamese: Reading residential electricity bills (PDF)

Support services and tools to help reduce your bills

AGL Assist Toolkit (PDF)

More ways to get support

For interpreter services, services for hearing and impaired customers or the number to call if you’re overseas, visit Contact us.

Related topics

Financial support and customer assistance options

Read your bill

Energy saving tips