Skip to main content

Financial support and
customer assistance options

Support options if you’re having trouble paying an electricity, gas, internet or mobile bill.

More time to pay your energy bill

If you need more time to pay your latest electricity or gas bill and do not think you'll need ongoing help, you can apply for a Payment extension or instalment plan.

Ongoing support with bills

Electricity and gas

Sometimes you may need a little extra help with energy bills. Our Staying Connected program may be able to offer some support, including:

  • payment extensions or instalment plans
  • advice on concessions and rebates
  • extra support with ongoing bills and reducing energy use.

Find out more about our Staying Connected program for energy bills.

Internet and mobile

If you need some help with internet and mobile bills, we may be able to help you with a payment extension, instalment plan, help with ongoing bills and avoiding disconnection.

Find out more about our internet and mobile payment assistance.

Concessions, grants and rebates

If you're a senior, have medical equipment, had a change to your financial situation or are on a low income, you could be eligible for a range of Concessions, grants and rebates.

Other support for energy bills

If you're experiencing family and domestic violence

We’re committed to helping all employees and customers who need Family and domestic violence support.

Life support equipment

Register your life support equipment with us and find concessions available to you at Life support equipment.

Letting us know a customer has passed away

Find out how to let us know that someone you know who is an AGL customer has passed away.

Easy English and translated billing guides

We have guides to help you understand energy billing and support options in easy English and common languages. Go to Translated and Easy English billing guides.

Energy saving tips

Learn good energy habits and simple ways to reduce your energy bill.

More ways we can help

Chat/Message Icon Chat bubble icon

Chat with us online

We're here to answer your questions