The AGL Energy App helps you manage your electricity and gas accounts on the go. View your electricity usage and costs so it’s easier to keep track of your energy use and budget.

Stay on top of your usage

See up-to-date information on your energy usage and charges. If you have a digital meter, you can track your electricity usage and costs to date. If you have a non-digital meter, you can enter your own meter reads for more accurate billing.

Usage at glance - digital meters

Want to know if you’re using more energy than usual? Drill into weekly and daily views to compare energy usage across different periods.

Hassle-free billing

View and download all your AGL Energy bills in one place. Easily check your current account balance, make payments and always know when your next bill is due.

Easy account management

Easily manage multiple property accounts, update your account details and save payment methods, all within the app.

FAQs

What does the AGL Energy app do?

If you're an AGL customer, you can:

  • Enter your own meter reads.~
  • View historical billing data.
  • Easily pay bills via PayPal or credit card.
  • Download your bill

If you also have a digital (or 'smart') electricity meter, you can:

  • View your daily and monthly usage.
  • Receive a projection of your next bill amount.

~Only available to customers without a remotely read smart meter.


How do I download and access the AGL Energy app?

You can download the app from the App Store or the Google Play store. Once downloaded, you will need to sign in to the app using your AGL account details.

If you haven't registered for My Account with AGL, you can easily do this with the AGL Energy App.


Has the app changed?

Yes, in October 2018 we released a new version of the AGL Energy app, with an improved look and feel. We've designed this version to be more intuitive, so you can access your important AGL account information more quickly and easily. We're continually making changes to the app to improve your experience. If you have any ideas or feedback, please share your thoughts on the AGL Community.  

Download the AGL App
For iPhone
For Android


Who can use the app?

The app is available to all AGL residential customers.

Some features may not be available to customers without a remotely read smart meter.

If you're an AGL residential customer, simply download the AGL Energy App and sign in using your My Account log in details.


If you don't have log in details for My Account you can register here.


If you don't have a digital meter at home, you might find that you don't have access to all of the features.


Which devices can carry the app?

The app is currently compatible on any Apple mobile device with iOS 7 or later as well as Android mobile devices with version 4.1 or later.


How is my projected electricity bill calculated?

This article applies to you if you have a smart electricity meter. If you have recently completed your own meter read and would like to understand how your bill is projected, please refer to How is my electricity bill calculated after completing my own meter read?

If you have a smart electricity meter you may be able to view a projection of your next bill.

Your bill projection is an estimate only. Here's how it works:

  1. We calculate your average daily charges for the billing period so far.
  2. We multiply this figure by the total number of days in the billing period.

This projection takes into account usage charges, supply charges and one-off credits. It also includes solar, demand and green charges, along with GST. The projection excludes any pay-on-time discounts, merchant fees and miscellaneous adjustments.

Remember, your bill projection is an estimate. Your actual bill may be different.

The cost so far tells you the cost of your energy consumption up to this point in your billing period. It includes supply charges, usage charges and one-off credits. It also includes solar, demand and green charges, along with GST. Pay-on-time discounts, merchant fees and miscellaneous adjustments are excluded.

Download or view the projected bill details in My Account or the AGL Energy App.

For more information on GST, refer to Do fees and charges include GST?


I've just had a digital meter installed. How long until I can see my usage data on the app?

You should be able to see your usage data appear in your AGL Energy app 10-15 days after your meter upgrade.

If, after 15 days since your digital meter was installed and you still aren't able to see daily usage and costs data, we'll need to look into this further for you. Within the app, please  complete the 'Feedback' form under the 'More' tab, and a member of our app support team be in touch with you soon.

Your usage data will be updated online every 2-3 days. In some cases, you may see estimated data if this information has not recently refreshed.


How does the AGL Energy App work with my digital meter?

A digital meter (otherwise known as a smart meter) has the ability to provide remote meter readings, which can remove the need for estimated bills and onsite meter reads.

With the AGL Energy App, you can access historical energy usage data by hour, day, week and month. Without a smart meter in your home or small business, the AGL Energy App will be missing some functionality, including current electricity usage and bill projections.


Can the app track my usage if I have solar?

Yes, the AGL app now tracks and displays solar feed-in and usage data.


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