Using the AGL app
How to view bills, make payments, view and compare your electricity usage, submit a gas meter read and more with the AGL app.
How to view bills, make payments, view and compare your electricity usage, submit a gas meter read and more with the AGL app.
The AGL app is available for all customers to download on a compatible device.
When you’ve downloaded the app, use your AGL online account details to log in. If you do not have one, it’s easy to register for an AGL online account.
Download PDFs of your latest and past bills, easily make payments and get bill projections to help you budget.
Make payments for electricity, gas, internet and mobile.
For instructions on adding a payment method or setting up direct debit, go to Update payment and credit card details.
We provide a projection for both electricity and gas bills to help with budgeting. This is an estimated total of what your bill will be at the end of your billing cycle.
To view your bill projection in the AGL app, go to the Overview tab. Under your Electricity or Gas overview for the billing cycle you’ll find your Bill projection.
If you have a smart meter, you can view your electricity usage by month, day and hour with the AGL app. Plus, look for usage patterns and your average usage over time to find opportunities to save.
When viewing your daily and hourly usage, you can switch between viewing usage in cost or kilowatt hours (kWh), by selecting $ or kWh at the bottom of the screen.
If you’re a solar customer, you'll also see how much you’ve sold to the grid for each billing cycle, day or hour you browse.
When viewing your daily and hourly usage, you can switch between viewing usage in cost or kilowatt hours (kWh), by selecting $ or kWh at the bottom of the screen.
If you’re a solar customer, you'll also see how much you’ve sold to the grid each billing period, day or hour you browse.
At the bottom of the screen, find your average usage for the period you select.
If you’re a solar customer, Insights will show how much you’ve bought and sold to the grid over the time you select, and how much you’ve bought or sold on average.
If you enter an incorrect read, we may ask you to send us a photo for verification. To send us a photo, select the message icon in the top right of your app screen and start messaging with a team member.
You’ll find your solar status in the Overview screen of the app. We monitor your solar system’s performance to notify you as soon as possible of any issues that could reduce your energy generation and savings
If you have an Amber or Red solar status, it’s important to troubleshoot solar system issues with a Solar Health Check
Visit Solar Status to learn more about
If you have a battery, the AGL app gives you a comprehensive view of how your battery and solar are contributing to your household’s energy use and savings. In the Overview tab of the AGL app, select Battery Charging to find information on:
Note: You can check the speed of any internet connection, not just your home internet. Make sure you’re connected to the connection you want to check before starting your speed test.
In the AGL app scroll down and select Mobile to view:
Get notifications on bill reminders, changes to your solar panel status and more.
Note: Make sure notifications are also turned on in your device settings.
Firstly, make sure VoiceOver is enabled:
In the Overview tab, select the blue and white message icon in the top right corner. Our Virtual Assistant will provide support and connect you to a human if needed.
Contacting us through the app is quick and easy. It also means we already have your account details when you start messaging, and can get straight into providing the right support.