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Read your own meter

Learn how to find and read your gas and electricity meter.

Identify your meter type

Digital meters

'Digital meters' (also known as smart meters, interval meters or comms meters) are the new generation of electricity meters. Unlike basic meters, a digital meter can be read remotely, which means no more bill estimates. Your usage is updated more regularly so it’s easier to budget and understand where your usage is going.

Learn how to Request a digital meter

Basic meters

If you have a basic meter, you can get more up-to-date information about your energy use by sending us your meter read. Basic meters need to be manually read at the meter.

Manually Read Interval Meters (MRIM)

Manually Read Interval Meters are a type of interval meter that records usage in 30 minute intervals and cannot be read remotely. These meters need to be physically read using a special device that downloads the meter read data.

Find your meter

Most meters are outside:

  • Attached to one of the external walls
  • On the front porch
  • At the rear of your house.

Some meters can be inside:

  • In the hallway near the front of the house
  • In other hallways
  • In the laundry
  • In the garage
  • Under the kitchen sink

If you live in a multi-dwelling building, your meters will probably be together in one place.

This could either be in the:

  • basement
  • carpark, or
  • in a cabinet on your floor.

If you live in NSW, your meter could also be under your kitchen sink.

Your meter should be labelled with your unit number, so make sure you’re reading the right meter. The meter number is usually on the front of the meter.

Read your meter

Before you start

Make sure your meter’s serial number is the same as the one on your last bill, or in the ‘Enter your meter read’ screen of My Account or the AGL app.

Electricity meters

Electricity meter with clock display

Most meters are outside:

  • Attached to one of the external walls
  • On the front porch
  • At the rear of your house.

Some meters can be inside:

  • In the hallway near the front of the house
  • In other hallways
  • In the laundry
  • In the garage
  • Under the kitchen sink

Electricity meter with a cyclonic display

The reading for this meter is: 13858

  • Read the meter from left to right, including all the zeros before the numbers.
  • If a dial is between numbers, record the lower number. The exception is when the dial sits between 9 and 0, note down 9.
  • If your meter has two readings marked with 'L' and 'H', read both. If you have this meter type, send us both numbers.

Type 1

Electricity Meter with Digital display

The reading for this meter is: 80842

  • Press the ‘Display’ button to show the reading options on the screen. You might need to press it more than once to cycle to the correct screen.
  • If available, check the configuration reference guide on the meter to find out which screen you’ll need to read.
  • If you’re sending us a read, record your usage for peak, off-peak (if applicable) and solar (if applicable), including all the zeros before the numbers.

Note: The screen in the image shows ‘03’ in small numbers. This means it’s on screen number 3, which shows the total KWh used. Don't include these numbers in your read. Take care not to press the ‘Boost’ button if there is one on your meter.

Type 2

Electricity Meter with Digital display

The reading for this meter is: 00188

  • Press the ‘Display’ button to show the reading options on the screen.
  • If you’re sending us a read, record your usage for peak, off-peak (if applicable) and solar (if applicable), including all the zeros before the numbers.

Note: If you have more than one register, keep pressing ‘Display’ to show the other registers. You can check your last bill, invoice, My Account or the AGL app to confirm how many registers you have. Take care not to press the ‘Boost’ button if there is one on your meter.

Type 3

Electricity Meter with Digital display

The reading for this meter is: 0010791

  • Record your usage for peak, off-peak (if applicable) and solar (if applicable), including all the zeros before the numbers.

Note: If you have more than one register, the screen will automatically scroll. You can check your last bill, invoice, My Account or the AGL app to confirm how many registers you have.

Type 4

Electricity Meter with Digital display

The reading for this meter is: 000196

  • Record your usage for peak, off-peak (if applicable) and solar (if applicable), including all the zeros before the numbers.

Note: If you have more than one register, the screen will automatically scroll. You can check your last bill, invoice, My Account or the AGL app to confirm how many registers you have.

Type 5

Electricity Meter with Digital display

The reading for this digital electricity meter is: 035009

  • If you’re sending us a meter read, record your usage for peak, off-peak (if applicable) and solar (if applicable), including all the zeros before the numbers.

Note: If you have more than one register, the screen will automatically scroll. You can check your last bill, invoice, My Account or the AGL app to confirm how many registers you have.

Active Stream (PlusES) digital meters

Model Mk10D – Three phase, one element

Active Stream (PlusES) digital meters

  • Register F03D: LCD 01 – Standard current date and time
  • Register 1E00: LCD 03 – Energy you’ve used
  • Register 1E10: LCD 13 – Energy you’ve sent to the grid
Model Mk7C – One phase, one element

Active Stream (PlusES) digital meters

  • LCD 01 – Standard current date and time
  • LCD03 – Energy you’ve used
  • LCD 13 – Energy you’ve sent to the grid
Model Mk7A2 – One phase, two element

Active Stream (PlusES) digital meters

  • LCD 01* – Standard current date and time
  • LCD03* – Energy you’ve used
  • LCD07* – Energy used by hot water
  • LCD 13* – Energy you’ve sent to the grid
  • LCD 43 – This register should record zero (Not applicable in South Australia)
  • LCD 53 – Total energy you’ve used (not applicable in South Australia)
  • LCD 63 – Total energy you’ve sent to the grid (not applicable in South Australia)

*Note: Some of the older meters will only have 4 LCD displays (01, 03, 07 and 13)

PFIT Solar Configuration

  • LCD 01 - Standard current date and time
  • LCD 03 - Excess energy consumed by customer's load
  • LCD 07 - Total energy consumed by solar system
  • LCD 13 - This register should record zero for PFIT meters
  • LCD 43 - Total energy produced by customer solar system
  • LCD 53 - Total excess energy consumed by customer
  • LCD 63 - Total excess energy exported by solar system

Gas meters

Type 1

The reading for this meter is: 00092

  • Read your meter from left to right including all the zeros before the numbers.
  • If a dial appears to be between numbers, record the lower number.

Note: Ignore the numbers in red, numbers after the comma or decimal point. These are for testing purposes only. 

Gas meter with cyclonic display.

Type 2: Hot water meters

The reading for this meter is: 157291

  • Read your meter from left to right including all the zeros before the numbers.
  • If a dial appears to be between numbers, record the lower number.
  • Enter all the black and white numbers then the first two red numbers.
Gas meter with cyclonic display.

Type 1

The reading for this gas meter is: 0001559

  • Read your meter from left to right including any zeros before the numbers.

Note: Move the decimal point two spaces to the right, and record all numbers up to the new decimal point position. For example, if the meter shows the numbers as 00024.232, record it as 0002423.

Gas meter with cyclonic display.

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