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Electricity or gas meter upgrades and removals

Need to make a change to your meter, or even get rid of it for good? Here's where to get started.

Change your electricity meter

If you need your electricity meter changed or removed, please contact our new connections team on 1800 680 430.

If an alteration to your connection is needed, we’ll arrange a date with you and the distributor or within 15 days from when you make the request.

Change your gas meter

Here are the steps to change or remove your gas meter.

1. Submit your application

Complete our Application for Residential Gas form (PDF) and email to

If you are removing your gas meter and there's a third party who will be billed for the removal (such as a demolition company), you'll need their authorisation.

2. Distributor processes your application

After you've submitted your application, we’ll check the details and pass along this request to the distributor in 3-5 business days.

3. Site visit

When your work order is accepted, the distributor will make the changes to your meter. You'll need to ensure that your site is:

  • The site is safe
  • Free from rubbish
  • There's clear access to the proposed meter location
  • Information about any gate code has been provided to the distributor so they can gain access.

4. Final steps

We'll send you an SMS once your change or removal is complete.

Meter change time frame

It will take up to 15 business days to complete a standard work request unless a specific date has been agreed with you. You'll need to ensure that:

  • Your site is a safe environment and there's nothing preventing installation such as loose switchboards, exposed wires or a point of attachment that is too high or low
  • There is clear access to the meter box
  • Gates are unlocked

For complex meter exchanges, the distributor may need to undertake supply related pre-work prior to the meter being installed.

If you have life support equipment, an appointment is always required.

If the meter installation requires interrupting the supply of another customer, we’ll arrange for your new meter to be installed either on an agreed date or within 30 business days from when we become aware that interruption the supply of another customer is required.

Meter removal time frame

It can take up to 20 business days to complete the removal and up to five business days to update you on your request status.

Associated costs

Fees can vary according to the work required and the distributor in your area so we're unable to quote a set fee. The charges from the distributor will pass through to your bill with AGL including any missed appointment fees if you miss the agreed time for any reason.

If there are any non-standard fees, we'll get in touch before proceeding with the change or removal.

More ways we can help