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Disconnect a service

How to disconnect your AGL internet, electricity or gas when you’re moving home or no longer need the service.

Disconnect electricity or gas

Details on how to remove a meter or cancel a meter installation can be found at Meter upgrades.

Our Virtual Assistant can arrange a disconnection of your energy services on your preferred date. Here are the steps:

  1. Log in to My Account or the AGL app and select the chat icon (bottom right in My Account or top right in the app).

  2. Start a chat with us about arranging a disconnection.

  3. Check that your address is correct and choose the services you’d like to disconnect.

  4. Select your preferred disconnection date.

From here, you’ll be taken through the last few questions, then we’ll confirm your disconnection.

Disconnection fees

Depending on your state, you may have to pay a fee for your final meter read. These fees are charged by the distributor and we'll pass them through to your final bill. You can find more details at Fees and charges.

Disconnect internet

If you want to disconnect your AGL nbn® service, please contact us.

To make sure you’re not left without an internet connection, make sure you sign up with your new provider before contacting us to arrange a disconnection. . When you are connected with your new provider, you can then contact us to request disconnection.

Please note: Internet services do not disconnect automatically when you join a new provider, so you'll continue to be charged until you ask us to disconnect you.

Get moving with AGL

Moving house? You can arrange your AGL electricity, gas or internet, or schedule them for a later date. This includes booking any disconnections, so you’re ready ahead of time.

Business disconnections

You can arrange for a relocation or a disconnection of your electricity or gas by contacting our business team on 133 835 (Monday to Friday, 8 am to 6 pm AEST/AEDT) or learn more about Business moves.

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