Skip to main content

Submit a meter read

Get clearer usage updates and bill projections when you submit your own meter read.

Enjoy the control of a self-service meter read

Get a more accurate idea of your energy usage by submitting your basic meter reading using My Account or the AGL app. With this information, you can: 

  • Reduce estimated bills. Send us your meter read up to two days before your next bill date and we'll use this read on your bill. You can also send us your read if you'd like us to adjust an estimated bill.
  • Use data to your advantage. Having access to your energy usage data gives you a granular insight into your costs and usage breakdowns. With this you have more tools to improve your energy usage behaviours and pre-empt surges.
  • Control your budget. Submitting a meter read helps you manage your budget with bill projections, usage updates and costs-to-date.

How to submit a meter read

  1. Go to the 'Usage' tab in My Account and select either electricity or gas
  2. Select 'Enter a meter read'
  3. Select whether you're entering an electricity or gas read and check the address
  4. Confirm there is safe and clear access to your meter
  5. Enter your meter read, reading left to right and including all the zeroes before the numbers
  6. Select ‘Next’ to submit your meter read

IMPORTANT: If you enter an incorrect read (for example, if your meter read is too high or too low), you may need to send us a photo for verification. You can do this by messaging our team using My Account or via the AGL app.

  1. Go to the 'Overview' tab in the AGL app and choose either electricity or gas
  2. Select the arrow on the blue Usage card 
  3. Select ‘Enter meter read’ on the Usage Details screen 
  4. Enter your meter read, reading left to right and including all the zeroes before the numbers
  5. Select ‘Send this reading’ to submit your meter read 
  6. IMPORTANT: If you enter an incorrect read (for example, if your meter read is too high or too low), you may need to send us a photo for verification. You can do this by messaging our team using My Account or via the AGL app.

Helpful information

If you enter an incorrect read, you may need to send us a photo for verification. You can do this by messaging our team via My Account or the AGL app.
 
Some of the reasons for an incorrect read include:
 
  • The read was too high or too low compared to the last official read
  • No photo was provided when requested
  • The photo provided wasn’t clear or accurate
  • Our records indicate the meter is faulty, disconnected, or pending replacement

If you think your meter read should have been accepted, get in touch with us.

To access your metering data, complete a Metering Data Request Form.

More ways we can help

Chat/Message Icon Chat bubble icon

Chat with us online

We're here to answer your questions