Translated and Easy English billing guides

Support guides in common languages to help you understand your energy bills and concessions.

Easy English guides to help you

Concessions and government support (PDF)

Making bills easier with Bill Smoothing (PDF)

Our Staying Connected program if you're having problems paying your bill - NSW, QLD, SA and WA customers (PDF)

Our Payment Support Victoria program if you're having problems paying your bill - VIC customers (PDF)

Reading residential electricity bills (PDF)

Reading residential gas bills (PDF)

Ways to pay your bill (PDF)

Saving energy and money (PDF)

A guide to reading your bill in common languages

To view a guide in your language, visit agl.com.au/billexplainer.

Download the bill explainer best suited to you

You can view a detailed bill explainer for your state below.

We've translated some of our guides into some other languages and Easy English. For more handy guides to make your bills easier to understand, view our translated and Easy English billing guides.

Support services and tools to help reduce your bills

AGL Assist Toolkit (PDF)

More ways to get support

For interpreter services and services for hearing and impaired and overseas customers, visit Contact Us.