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Where the rubber hits the road on electric vehicles
How market forces and government policy must converge to drive adoption.
What it means to offset carbon
As we transition to a new energy future, Australians are increasingly looking to live more sustainable lives – by minimising and mitigating their carbon emissions. But how does carbon offsetting work?
Customer driven innovation
For more than 180 years, AGL has been innovating with our customers to deliver increasingly simple and convenient experiences that provide choice, value and flexibility.
Customer driven innovation
For more than 180 years, AGL has been innovating with our customers to deliver increasingly simple and convenient experiences that provide choice, value and flexibility.
Innovative by design: giving customers the tech to drive the energy transition
AGL and OVO join forces to bring Kaluza to Australia.
Keeping our promise to our people
At AGL, we believe progress is powered by our people. That’s why we’re showcasing our People Promise and the unique employee experiences we offer our people right across the business.
The good stuff happens at the intersection
From lighting Australia’s first gas street lamp in Sydney in 1841 to embracing new technology, we’ve been innovating to support Australian communities for more than 180 years. Today, we’re collaborating with customers, startups, entrepreneurs & other businesses to spark new ideas about how we better serve our customers.
Energy Advice Packs
Through the Energy for Life program, AGL has developed ‘Energy Advice Packs’ which contain information and advice for households about available support, retailer hardship programs and simple tips to save energy around the home.
Dylan’s battery experience
When our VPP customers check their billing, they can now also see performance data about their solar & battery system. Hear more about this Australian-first digital experience from Dylan Verheijden, one of our unique customers who's also on the team behind the tech!
A promise to the people: Catherine Mooney
We believe progress is powered by our people and we’re here to support them – always. Creating a flexible workplace means we can support our people to work in a way that best suits them.
What it means to put the customer first
For almost two centuries, AGL has been focused on innovating to enhance the lives of Australians. Our Chief Customer Officer, Christine Corbett, explains how this is central part of our FY20 results.
Strong communities, through crisis
Our Community team is made up of unique people who talk to communities and ensure their ideas and issues are heard. But what happens when communities are shut down by COVID-19 restrictions? You find a solution.
Breaking the cycle of poverty
Education is key to breaking the cycle of poverty. One of our strategic partners, The Smith Family, helps young Australians from disadvantaged backgrounds succeed at school, so they can create better futures for themselves.
In their words: COVID-19 and the contact centre
COVID-19 has sent shockwaves around the world. A major concern for employees and employers alike is: how can we best protect people while they do their jobs?
We’re here for our customers
It’s an unusual time for all of us. We know many of our customers are faced with an uncertain future as a result of the coronavirus (COVID-19) pandemic, which in many cases comes with increased financial stress.
The digital meter revolution
As the energy mix in Australia continues to evolve to incorporate the rapid growth of renewable generation, new technologies are required to support, enable, and push us into the future. While this technological evolution can be as large in scale as turning cities that mine the earth into cities that mine the sun, it can also be much closer to home – like the evolution of the humble electricity meter.
Bushfire relief – we’re in it for the long run
The past few months have been tough. We have all been touched by the bushfires – no matter how far from the firefronts we may be, it is impossible to not be moved by the scenes spread across the news and on social media – and, for some, right on their doorstep.
Listening to our Customers
Our customers are at the centre of all we do at AGL. When they need to reach out to us, we’re focused on making that experience as simple and efficient as possible. Hear from our Chief Customer Officer, Christine Corbett , on what we’re doing.
Charting the course for energy consumers
We’ve released our first Energy Charter Disclosure Report on our performance against the five guiding principles of the charter. But how does the Energy Charter benefit everyday people and communities?
Engaging the community on what matters to them
Our Staying Connected program is for the benefit of vulnerable customers but it’s only going to be of benefit, if the community is aware of it. That’s why we proactively engage on the issues that matter to our customers, like last week’s ConnectEd session hosted by Uniting Communities in SA which was translated into four different languages.
Giving customers greater control with Energy Alerts
Want to keep on top of your energy usage with your voice? You can now link your AGL account to Amazon Alexa or the Google Assistant and enable notifications.
Energy Advice Packs
AGL’s corporate responsibility program, Energy for Life, builds on AGL’s local community engagement strategy and seeks to make a genuine contribution to the wider community. The program aims to positively respond to emerging sustainability risks, especially with respect to energy-related financial hardship in the community.
Introducing AGL PUMP
In response to feedback from our Commercial and Industrial (C&I) business customers, we have developed AGL PUMP (Power Up Modular Purchasing) - a flexible, innovative, digital platform for our business customers to manage their own energy procurement.
Investing to help energy affordability
Making energy more affordable for our customers, particularly those struggling to pay their bills, is a top priority for AGL. Find out how we’re investing our money for the benefit of our customers and the community.
We can achieve more, together
With a shared goal to progress the culture and develop solutions to deliver energy in line with community expectations, AGL is proud to be a participant in the first whole-of-industry initiative called The Energy Charter.
A history fuelled by innovation
Proudly Australian for over 180 years, we’re committed to providing safe, sustainable and affordable energy. And with an innovative spirit fuelling our journey, we’ll keep working hard to meet the needs of our customers and the community
The importance of addressing affordability
As an essential service provider, we have a responsibility to take a multi-pronged approach to affordability – addressing not just the ‘now’ in terms of prices & assistance, but also by tackling longer-term affordability by increasing supply.
Trading sunshine with AGL Solar Exchange
While Australia is leading the way in the installation of rooftop solar systems, there are many people who can’t put panels on their roof. This could be because they are renting, living in an apartment or a home without a suitable roof, or there may be financial constraints preventing the investment.
Empowering business with energy efficiency
Energy prices and lowering lower carbon emissions would have to be amongst the most talked about topics for 2018. In Australia, a lot of this conversation has revolved around where and how energy is generated.
How energy retailers can be disruptors too
AGL was recently recognised at the Australian Computer Society (ACS) Digital Disruptor Awards for delivering industry-leading digital experiences, products and services for our customers.
Rewarding and harnessing the collective power of customers
The Peak Energy Rewards programs kicks in during periods of high demand. Offering a financial incentive for customers to electively reduce their electricity consumption for short periods of time to collectively lessen the load on the electricity grid.
One Stop, One Story Vulnerability Hub
The ‘One Stop, One Story Vulnerability Hub’ acts as a connector, bringing the available support to the person rather than them having to seek it through complex pathways, over and over again.
Demystifying demand response
With ongoing debate about the National Energy Guarantee, there has been a bit of discussion about the merits of ‘demand response’. Demand response is a way to help reduce individual customer bills, improve reliability and reduce the average cost to supply electricity to all households and business.
Our response to the AEMC report on retail competition
On Friday 15 June, the Australian Energy Market Commission (AEMC) released the Retail Energy Competition Review.
Submission: National Energy Retail Amendment (Advance notice of price changes) Rule 2018
National Energy Retail Amendment (Advance notice of price changes) Rule 2018.
Submission to AER on draft benefit change notice guidelines
On 21 May, AGL made a submission to the Australian Energy Regulator (AER) in response to its draft benefit change notice guidelines.
Submission to AEMC National Energy Retail Amendment (advance notice of price changes) rule consultation
On 25 May 2018, AGL made a submission in response to the Australian Energy Market Commission’s (AEMC) National Energy Retail Amendment (advance notice of price changes) rule consultation.
Submission: Proposed rule change - advanced notification of price variation
On 13 April 2018, AGL made a submission in response to: Proposed rule change - advanced notification of price variation.
AGL Energy Insights
Enabling customers to take control of their energy use is a positive step in the innovation of energy retail.
Submission to Treasury's Paper Bill Fee RIS
In November 2017, Treasury released a Consultation Regulatory Impact Statement (RIS) on Paper Billing and the associated fees charged to..
Submission in response to the ESC's draft Guidance Note on the Payment Difficulties Framework
The Australian Bureau of Statistics released the ‘yes’ result of Australia’s marriage equali survey today.
Submission in response to the NSW Government's changes to the NSW Social Code
AGL's recent submission in response to the NSW Government's changes to the NSW Social Code.
FY17 sustainability report: energy prices and affordability
AGL’s FY17 Sustainability Report covers a range of matters of particular interest to our customers. One of these is energy prices and affordability.