There are scam emails currently circulating that pretend to be from reputable energy companies, which claim you owe money for an outstanding gas or electricity bill and ask you to click on a link to view your account or to make a payment.

How the scam works:

  • You receive an email from a reputable energy company claiming that you owe them money.
  • The email may appear to come from a department like the 'Accounts Receivable Team' or 'Accounts Payable'.
  • The email may contain the subject title 'Your AGL Bills Update ✔'.
  • The email may or may not be from your current energy provider.
  • The email may claim that you have exceeded your energy consumption limit and need to pay or even that you are eligible to use a discounted energy tariff if you click on the link.
  • The email may direct you to click on a link to view your account, pay your bill or download an attachment.
  • If you click on the link, your computer may be infected with malicious software and your identity compromised.
  • If you 'pay' the amount, you will lose your money and may have your credit card details stolen. 


 How to protect yourself 

  • If you receive a suspicious email for outstanding energy usage – delete it immediately.
  • If you're not sure if this is a scam, contact your energy provider with the contact details from their website and not from the email.
  • Look out for tell tale signs of a scam email, including spelling mistakes and poor grammar.
  • Never click on the links from suspicious emails and delete them immediately.

If you have provided your details via an email and believe you may have been a victim of fraud, please contact your financial institution immediately.

For more information visit the Scam Watch website.