How we keep you protected
Here are some of the things we do to keep your information safe. For more details see our Privacy Policy.
Controlled access to personal information
Our people are trained to keep your information safe and secure at all times, with processes and policies in place to support this.
Access to personal information is tightly controlled through access and identity management systems.
To protect our offices and buildings, we use a mix of ID cards, alarms, cameras, guards and other controls.
Information is safely stored and shared
We store your information in protected and resilient data centres, and we only keep it for as long as we need to. We control where your information is stored and who has access to it.
We use the latest technologies to prevent malicious software, viruses or unauthorised persons from accessing our systems.
When we send information overseas or use service providers that handle or store data, they must keep your information safe and use it appropriately.
Keeping our websites and apps safe
When you sign in to our websites or app, we encrypt data sent from your computer or device to our system so no-one else can access it.
If we find your sign-in details have been exposed in a data breach, account access is restricted until you reset your password. We continually check the latest breach data from around the world, including recent breaches that aren’t yet widely known about.
Helping keep your account secure
Two-factor authentication (2FA)
2FA adds an extra layer of account security by using a one-time verification code to sign in. So if someone else knows or guesses your password, they won’t be able to sign in without the code.