We take your security and privacy very seriously

We work hard to make AGL safe and secure. Yet, sometimes, suspicious emails – also known as scam alerts, phishing and hoax emails – do pop up appearing to be from AGL. They typically claim that you owe money for an outstanding gas or electricity bill, and ask you to click on a link to view your bill or make a payment.

Get the latest on suspicious emails here, and learn how to report suspicious emails. Remember, AGL will never email you to ask for your personal banking or financial details.

Recent AGL scams, frauds and phishing alerts

Announcement: Hoax email in circulation with subject "Disconnection Notice”

We are aware of an unsolicited email in circulation pretending to be from AGL containing the subject title:

“Disconnection Notice”

disconnection.png

How to identify whether you have received a legitimate or hoax email

All legitimate AGL disconnection notices will:

  • Come from the sender address agl@energy.agl.com.au. Any deviation on this address may be a hoax email; and
  • Include your supply address and account number in the email body. If it does not contain these details, it may be a hoax email.

What to do if you believe you have received a hoax email

If you have received a hoax email, please delete it. Do not click on any links or content from the email.

If you have clicked on the link and submitted your personal details, please login to these accounts and reset your password straight away and run a comprehensive Anti-Virus Scan.

If you are unsure or have any queries about the email, please contact the AGL Help Desk, 24 hours/7 days a week, on 131 AGL (131 245), Option 3.

AGL takes the security of your information very seriously. We will never send emails asking you to confirm, update or disclose personal or banking information.

For information on how to identify a scam email head to this Knowledge Base article or the Scamwatch website. Any customers with concerns about the scam emails should call AGL on 131 245.


Announcement: Hoax email in circulation with subject "OVERDUE INVOICE"

We are aware of an unsolicited email that you may have received from AGL containing one of the following subject titles:

“OVERDUE INVOICE”
“RE: OVERDUE iNVOICE”

Security Incident Pic.png

Whilst we investigate further, if you have received this email please delete it. Do not click on any links or content from the email.

If you have clicked on the link and submitted your personal details, please login to these accounts and reset your password straight away.

If you are unsure or have any queries about the email, please contact the AGL Help Desk, 24 hours/7 days a week, on 131 AGL (131 245), Option 3.

 

AGL takes the security of your information very seriously. We will never send emails asking you to confirm, update or disclose personal or banking information.

For information on how to identify a scam email head to this Knowledge Base article or the Scamwatch website. Any customers with concerns about the scam emails should call AGL on 131 245.


View all FAQs


Where to get help

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Stay Smart Online

Get information and resources to help you and your family stay safe from cyber security threats. AGL is a proud supporter.

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Scamwatch

Whether you're a consumer or small business owner, get information on how to recognise, avoid and report scams.

What to do if you get a suspicious email

If you've received an email that looks suspicious, there are things you can do to protect yourself. Above all, please do not open attachments or click on any links in an email you're not sure about.

Then, to help us investigate it, we ask that you attach the suspicious email to a new email (rather than forwarding it). Here's how:

1. Open a new email in your email browser
2. Drag the suspicious email out of your inbox and drop it into the new email (it will become an attachment)
3. Send it to spam@agl.com.au with the subject 'Spam'
4. Delete the suspicious email

Once we receive your email, we will review it, confirm if it is unsafe spam and get in touch if we need any more information.

What to do if you're a victim of fraud

If you've provided your details by email and believe you may have been a victim of fraud, please contact your financial institution immediately. Scamwatch has more information about what to do if you think your personal details have landed in the wrong hands.

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