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Get the latest scam alerts and learn how to report suspicious emails.

We’re serious about security and privacy

We work hard to make AGL safe and secure. Unfortunately, there’s no way to eliminate spammers and scammers from sending you emails so it’s important to be alert to the signs. Suspicious emails include scams, fake alerts, phishing and hoax emails. They typically claim that you owe money for an outstanding gas or electricity bill try to get you to make a payment. If you’re in doubt, don’t open these links – instead head to My Account or the AGL Energy app to view your account details.

Get the latest on suspicious emails here, and learn how to report suspicious emails. Remember, AGL will never email you to ask for your personal banking or financial details.

Recent AGL scams, fraud and phishing alerts

Announcement, 21 March 2019: Hoax email in circulation with subject "AGL electricity bill”

We are aware of an unsolicited email in circulation pretending to be from AGL containing the subject title: “AGL electricity bill”

Scam210319.png

How to identify whether you have received a legitimate or hoax email

All legitimate AGL electricity bills will:

  • Come from the sender address agl@energy.agl.com.au. Any deviation on this address may be a hoax email; and
  • Include your supply address and account number in the email body. If it does not contain these details, it may be a hoax email.

What to do if you believe you have received a hoax email

If you have received a hoax email, please delete it. Do not click on any links or content from the email.

If you are unsure or have any queries about the email, please contact the AGL Help Desk on 131 AGL (131 245), Option 4.

AGL takes the security of your information very seriously. We will never send emails asking you to confirm, update or disclose personal or banking information.

For information on how to identify a scam email head to this Knowledge Base article or the Scamwatch website. Any customers with concerns about the scam emails should call AGL on 131 245.


Announcement, 9 October 2018: Hoax email in circulation with subject: "AGL electricity bill"

We are aware of an unsolicited email in circulation pretending to be from AGL containing the subject title: “AGL electricity bill

Email Haux Alert.png 

How to identify whether you have received a legitimate or hoax email

All legitimate AGL electricity bills will:

  • Come from the sender address agl@energy.agl.com.au. Any deviation on this address may be a hoax email; and
  • Include your supply address and account number in the email body. If it does not contain these details, it may be a hoax email.

What to do if you believe you have received a hoax email

If you have received a hoax email, please delete it. Do not click on any links or content from the email.

If you are unsure or have any queries about the email, please contact the AGL Help Desk on 131 AGL (131 245), Option 3.


AGL takes the security of your information very seriously. We will never send emails asking you to confirm, update or disclose personal or banking information.

For information on how to identify a scam email head to this Knowledge Base article or the Scamwatch website. Any customers with concerns about the scam emails should call AGL on 131 245.


Announcement, 20 September 2018: Hoax phone calls

We are aware of hoax phone calls being made to customers claiming to be from AGL. These calls are advising customers that they must make a payment on their account or risk being disconnected within 30 minutes.

AGL takes the security of your information very seriously. Whilst AGL does contact customers to seek payment on overdue accounts, we will never threaten disconnection within an unreasonable timeframe if a payment cannot be made.

If you are unsure if a phone call was legitimately from AGL, please: 

  • download the AGL App or go to My Account to check on your account balance, or
  • contact us on 131 AGL (131 245) to discuss any outbound contact we might have had with you and any outstanding payments on your account.  
     
    If you have provided your details over the phone and believe you may have been a victim of fraud, please contact your financial institution immediately. Scamwatch has more information about what to do if you think your personal details have landed in the wrong hands.

Announcement, 9 January 2018: Hoax email in circulation with subject "Disconnection Notice”

We are aware of an unsolicited email in circulation pretending to be from AGL containing the subject title:

“Disconnection Notice”

disconnection.png

How to identify whether you have received a legitimate or hoax email

All legitimate AGL disconnection notices will:

  • Come from the sender address agl@energy.agl.com.au. Any deviation on this address may be a hoax email; and
  • Include your supply address and account number in the email body. If it does not contain these details, it may be a hoax email.

What to do if you believe you have received a hoax email

If you have received a hoax email, please delete it. Do not click on any links or content from the email.

If you have clicked on the link and submitted your personal details, please login to these accounts and reset your password straight away and run a comprehensive Anti-Virus Scan.

If you are unsure or have any queries about the email, please contact the AGL Help Desk, on 131 AGL (131 245), Option 3.

AGL takes the security of your information very seriously. We will never send emails asking you to confirm, update or disclose personal or banking information.

For information on how to identify a scam email head to this Knowledge Base article or the Scamwatch website. Any customers with concerns about the scam emails should call AGL on 131 245.


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Where to get help

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What to do if you get a suspicious email

If you've received an email that looks suspicious, there are things you can do to protect yourself. Above all, do not open attachments or links in an email you're not sure about.

To help us investigate it, we ask that you send us the suspicious email as an attachment to a new email (rather than forwarding it). Here's how:

  1. Open a new email in your email browser
  2. Drag the suspicious email out of your inbox and drop it into the new email (it will become an attachment)
  3. Send it to spam@agl.com.au with the subject 'Spam'
  4. Delete the suspicious email

Once we receive your email, we will review it, confirm if it is unsafe spam and get in touch if we need any more information.

What to do if you're a victim of fraud

If you've provided your details by email and believe you may have been a victim of fraud, please contact your financial institution immediately. Scamwatch has more information about what to do if you think your personal details have landed in the wrong hands.

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