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Understanding Your Bill

We try our best to keep our bills simple and easy to understand. 

Still, we know that, from time to time, you'll have questions. You may query the amount you need to pay, for example, or your energy usage - and we want to make sure you have satisfactory answers.

Energy bills not what you expected?

If your bill seems higher than expected, it could be because of the season (a very hot summer, for example, or a cold winter) or due to a rate change.

To help you get a better understanding of how you're using energy in your home (and how to use less) AGL has launched My AGL IQ®. You can use this online service to see how you use energy, make a plan to do something about it, and then save on your energy bills by reducing your energy use.

Trouble paying your bill?

If you are having trouble paying your bill you can take advantage of a number of payment plans with AGL and a variety of ways to pay.

With AGL bill smoothing, the estimated total cost of your energy bills over the next year is spread across equal monthly, fortnightly or weekly installments. It's a great way to make managing your energy bill payments easier and more predictable - and a big help when it comes to planning your budget.

If you are an AGL residential customer, experiencing financial difficulties and having trouble paying your gas and/or electricity bills, AGL's Staying Connected program may well be able to help. 'Staying Connected' can give you good advice and practical guidance and can devise a plan that considers your financial situation and what you can afford to pay.

You may also be eligible for government concessions and other assistance.

If you're having trouble paying your AGL gas or electricity bills, call 1300 659 925.

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