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Mobile billing explained

Explore online payments, understand mobile bill details and learn about financial support options.

Ways to pay

We have lots of ways to pay your bill, so you can pick the one that works for you.

You can pay your mobile bill with a credit or debit card in My Account, or on the AGL internet and mobile payments page.

You're also able to make a payment through the AGL app. Go to the Billing tab and select your mobile bill. Select Make a Payment to get started.

You can pay through your financial institution using your bank account, credit or debit card.

A 0.17% fee (incl GST) will apply for debit and credit card. AGL does not accept AMEX and Diners.

Automatically pay your bills from a savings, cheque or credit card account.

A 0.17% fee (incl GST) will apply for debit and credit card. AGL does not accept AMEX and Diners. You can set up Direct Debit for your mobile bill on AGL internet and mobile payments.

Pay your bill

You can use your credit or debit card to pay your internet bill.

Understand your bill

Firstly, here’s what to expect on your mobile bill. On page one, you’ll see a summary with:

  • your bill total
  • the due date
  • your account number
  • sub-total for each service
  • the payment reference number (located in the How to Pay section at the bottom of the first page).

Starting on page two of your bill, you'll see details of your plan or plans including itemised charges of all your activities.

If you’re an AGL energy and mobile customer, your bills for each will be sent separately.

When you get your mobile bill and what your first bill looks like depends on if you have AGL internet as well.

If you do not have AGL internet, your mobile bill will simply include your monthly plan fee for the coming month.

If you have AGL internet, you’ll get your mobile bills at the same time as your internet bills. This means your first bill will include your monthly plan fee for the coming month, plus any charges for the time between your mobile service activation and the bill issue date.

If you cancel your AGL mobile service, the plan fees you paid for any unused period will be credited back to you on your last bill. Or, to arrange a refund, contact us. Depending on your service and when you joined, there may be fees associated with closing your account. For more information, check out our mobile SIM plan Critical Information Summary (PDF).

Your bill may be higher than expected if you’ve recently changed your mobile plan. This is because your fee has changed to the new monthly plan fee. Find more details on our offers on mobile SIM plans.

If your bill doesn't seem right for any other reason or you'd like some help, get in touch.

Support with bill payments

If you’re having trouble paying your current or ongoing bills, we have some options to help you. We may be able to:

  • postpone, extend, or defer the time for paying a bill temporarily
  • apply a credit to your account
  • make a payment plan that matches your budget
  • discount a bill charge
  • change usage limits so that you are not disconnected
  • offer a free non-automatic payment method.

To apply for short-term or long-term payment assistance, please go to Payment assistance.

For more information, view our Payment Assistance Policy.

Arrange a payment extension

You can apply for a payment extension to help with paying your mobile bill. Email TelcoCredit@telecommunications.agl.com.au with the following details:

  • Name
  • Account number
  • Date of birth
  • Contact number on account

Or contact us.

Fees

You may be charged additional fees on your bill when they apply. These include:

  • Payment processing fee

  • Over the counter fee

  • Late payment fee

  • Paper bill fee

  • Dishonour fee

  • Connection fee.

For more information on fees and charges, see our AGL Telecommunications Customer Terms (PDF) or check your bill.

More terms and conditions

For more terms and conditions, including AGL Telecommunications Customer Terms, Key Fact Sheets and our Direct Debit Request Service Agreement, go to Terms and conditions.

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