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Your Residential Bill Explained

We’ve made our energy bills easier to get your head around.



We think energy should be easy to understand. So we’ve explained your gas and electricity bills below. Simply roll over the information symbols (or tap if you’re on a touch screen device) to find out more about them.



To download a PDF version of this bill explainer, follow the links below: 

For business customers, visit the business bill explainer to find out more about your new bill.

Here’s who to call for help.

Find the important numbers you might need, fast.

For queries about your electricity account, or tailored assistance and advice, call or visit us online at AGL.

If you experience a power outage or an unexpected loss of energy supply to your property we’ve made it easy for you to find the contact number for your distribution company. Your Distributor is responsible for the poles and wires and reliability of energy supply in your area and is best placed to provide assistance.

Your account details for handy reference. 

 It’s easy to see your account details at a glance. 

Your account number shown here is specific to your electricity account, and you should quote it when you contact us with any queries. If you need to make any changes to your personal details, it’s easy to do so any time at AGL Energy Online.

Clearly see what to pay and when. 

We’ve made it simple to see how much you need to pay and by when. 

Your bill overview shows the balance brought forward (any amount carried over from previous bills, which may include any unpaid balance or credits). This is added to your new charges for this billing period to arrive at the total amount due. 

Please note that overdue amounts from previous bills may have a different due date which will be shown in this section and the back of your bill. If you make your payments by Direct Debit or Bill Smoothing, you’ll see your payment date, amount and frequency listed. 

If you’re eligible for a Pay on Time Discount, you’ll see the full amount due followed by the discounted amount if you pay by the due date.

Everyday energy solutions for your home. 

We have solutions for all your heating, cooling and hot water needs. We can give you advice and help you purchase appliances for your household. Plus, our expert tradespeople can install, repair or replace energy appliances in your home. To find out more, visit agl.com.au or call us on 131 766.

Find more useful information. 

Staying informed about changes that may affect your account is simple. We’ll keep you up-to-date with additional AGL product and service information as well as any pricing, industry or regulatory changes here.

Learn about the latest AGL offers and services. 

This is where to look for great new AGL products and services which may assist in managing your energy account as well as help you save energy and money.

See your average daily usage and costs at a glance. 

 In this section, it’s clear to see how much electricity you’re using.

The graph displays your average electricity usage and costs over the past 13 months. The Snapshot shows a summary of your average daily costs and usage for the specific billing period, and your average usage at the same time last year so you can see if it has changed. 

Notice a difference in your average daily usage? There are several factors which could change your average daily usage such as the installation of new electrical appliances or a shift in your usage habits. 

You can also monitor your usage by using our online service, My AGL IQ®. It lets you track your energy usage and costs by helping you identify when you use energy most and find ways to adjust how and when you use energy to maximise your savings. Find out more at agl.com.au/MyAGLIQ.

How do you compare to nearby homes? 

This graph provides a comparison of your electricity usage with other homes in your area. 

We work out this comparison based on average usage data supplied by the Australian Energy Regulator. For a more detailed comparison, visit our easy online monitoring tool, My AGL IQ®.

Here’s who to call for help.

Find the important numbers you might need, fast. For queries about your gas account, or tailored assistance and advice, call or visit us online at AGL. 

If you experience an unexpected loss of energy supply to your property we’ve made it easy for you to find the contact number for your distribution company. 

Your Distributor is responsible for the gas pipes and meters and reliability of energy supply in your area and is best placed to provide assistance.

Your account details for handy reference. 

It’s easy to see your account details at a glance. Your account number shown here is specific to your gas account, and you should quote it when you contact us with any queries. 

If you need to make any changes to your personal details, it’s easy to do so any time at AGL Energy Online.

Clearly see what to pay and when. 

We’ve made it simple to see how much you need to pay and by when. 

Your bill overview shows the balance brought forward (any amount carried over from previous bills, which may include any unpaid balance or credits). This is added to your new charges for this billing period to arrive at the total amount due. 

Please note that overdue amounts from previous bills may have a different due date which will be shown in this section and the back of your bill. If you make your payments by Direct Debit or Bill Smoothing, you’ll see your payment date, amount and frequency listed. 

If you’re eligible for a Pay on Time Discount, you’ll see the full amount due followed by the discounted amount if you pay by the due date.

Everyday energy solutions for your home. 

We have solutions for all your heating, cooling and hot water needs. We can give you advice and help you purchase appliances for your household. Plus, our expert tradespeople can install, repair or replace energy appliances in your home. To find out more, visit agl.com.au or call us on 131 766.

Find more useful information. 

Staying informed about changes that may affect your account is simple. 

We’ll keep you up-to-date with additional AGL product and service information as well as any pricing, industry or regulatory changes here.

Learn about the latest AGL offers and services. 

This is where to look for great new AGL products and services which may assist in managing your energy account as well as help you save energy and money.

See your average daily usage and costs at a glance. 

In this section, it’s clear to see how much gas you’re using. The graph displays your average gas usage and costs over the past 13 months. 

The Snapshot shows a summary of your average daily costs and usage for the specific billing period, and your average usage at the same time last year so you can see if it has changed. 

Notice a difference in your average daily usage? There are several factors which could change your average daily usage such as the installation of new gas appliances or a shift in your usage habits. 

You can also monitor your usage by using our online service, My AGL IQ®. It lets you track your energy usage and costs by helping you identify when you use energy most and find ways to adjust how and when you use energy to maximise your savings. Find out more at agl.com.au/MyAGLIQ.

View your electricity supply details. 

You’ll find your electricity supply details clearly listed in one place. This includes information about your electricity supply for the supply period (the period covered by this bill), and the specific Energy Plan you’re on. 

Plus, this is where you’ll find the NMI (National Meter Identifier), a unique identifier linked to your supply address. You may be required to quote this number if you have work carried out on your supply.

Find your meter read details here. 

In this section, you’ll find your meter read details, including whether an actual or estimated read has been taken. These are used to calculate your electricity bill for the billing period. 

If you have a smart meter , the reading will be a guide only and may not reflect the total amount of electricity you have used in this billing period. Your bills will be calculated using half hourly intervals of data provided to us. To see your detailed usage, visit My AGL IQ

Under this table, you may also find important messages about your meter, including your next scheduled meter read date, or any issues encountered when gaining access to your property.

Here’s how we worked out your bill. 

We’ve broken down your electricity charges into a simple structure, so you can better understand how we’ve worked out your bill. Under the previous balance and payments section, we list any payments you’ve made, and any discounts we’ve applied, to show the final balance brought forward to this bill. 

The new charges and credits section is divided into units and prices for this billing period, according to your electricity rates. We list your new charges for your electricity supply and usage plus any credits, discounts, concessions and adjustments we’ve applied to this bill. 

The final total amount shown here includes applicable GST.

See all our payment options here. 

We offer seven convenient ways to pay your electricity bill including Direct Debit, which takes the hassle out of paying your bills and helps you ensure you always pay your bills on time. 

We’ve also made it easy for you to pay your bill online.

Find your payment details here.

Under the payment amount and due date, you’ll see your reference number. You’ll need to quote this, when requested, for most payment methods. If you’re paying by cheque, remember to cut off this lower section of the bill as marked and include it with the cheque when posting. 

If you’re paying in person at a post office, simply present your bill so the code here can be scanned to record your payment.

Important information is listed here. 

Need further assistance? 

You’ll find information about payment assistance, interpreters, moving your electricity to a new home and other important service messages in this section.

View your gas supply details. 

You’ll find your gas supply details clearly listed in one place. 

This includes information about your gas supply for the supply period (the period covered by this bill), and the specific Energy Plan you’re on. Plus, this is where you’ll find your MIRN (Meter Identification Reference Number), a unique number that identifies your gas meter if you live in VIC, QLD or SA or your DPI (Delivery Point Identifier) that identifies your gas meter if you live in NSW. You may be required to quote this number if you have work carried out on your supply.

Find your meter read details here. 

In this section, you’ll find your meter read details, including whether an actual or estimated read has been taken. These are used to calculate your gas bill for the billing period. 

Under this table, you may also find important messages about your meter, including your next scheduled meter read date, or any issues encountered when gaining access to your property.

Here’s how we worked out your bill.

We’ve broken down your gas charges into a simple structure, so you can better understand how we’ve worked out your bill. Under the previous balance and payments section, we list any payments you’ve made, and any discounts we’ve applied, to show the final balance brought forward to this bill. 

The new charges and credits section is divided into units and prices for this billing period, according to your gas rates. We list your new charges for your gas supply and usage plus any credits, discounts, concessions and adjustments we’ve applied to this bill. The final total amount shown here includes applicable GST.

See all our payment options here. 

We offer seven convenient ways to pay your gas bill including Direct Debit, which takes the hassle out of paying your bills and helps you ensure you always pay your bills on time. 

 We’ve also made it easy for you to pay your bill online.

Find your payment details here.

Under the payment amount and due date, you’ll see your reference number. You’ll need to quote this, when requested, for most payment methods. If you’re paying by cheque, remember to cut off this lower section of the bill as marked and include it with the cheque when posting. 

If you’re paying in person at a post office, simply present your bill so the code here can be scanned to record your payment.

Important information is listed here. 

Need further assistance? You’ll find information about payment assistance, interpreters, moving your gas to a new home and other important service messages in this section.

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