View your electricity supply details.
You’ll find your electricity supply details clearly listed in one place.
This includes information about your electricity supply for the supply period (the period covered by this bill), and the specific Energy Plan you’re on.
Plus, this is where you’ll find the NMI (National Meter Identifier), a unique identifier linked to your supply address. You may be required to quote this number if you have work carried out on your supply.
Find your meter read details here.
In this section, you’ll find your meter read details, including whether an actual or estimated read has been taken.
These are used to calculate your electricity bill for the billing period.
If you have a smart meter , the reading will be a guide only and may not reflect the total amount of electricity you have used in this billing period. Your bills will be calculated using half hourly intervals of data provided to us. To see your detailed usage, visit My AGL IQ.
Under this table, you may also find important messages about your meter, including your next scheduled meter read date, or any issues encountered when gaining access to your property.
Here’s how we worked out your bill.
We’ve broken down your electricity charges into a simple structure, so you can better understand how we’ve worked out your bill.
Under the previous balance and payments section, we list any payments you’ve made, and any discounts we’ve applied, to show the final balance brought forward to this bill.
The new charges and credits section is divided into units and prices for this billing period, according to your electricity rates. We list your new charges for your electricity supply and usage plus any credits, discounts, concessions and adjustments we’ve applied to this bill.
The final total amount shown here includes applicable GST.
See all our payment options here.
We offer seven convenient ways to pay your electricity bill including Direct Debit, which takes the hassle out of paying your bills and helps you ensure you always pay your bills on time.
We’ve also made it easy for you to pay your bill online.
Find your payment details here.
Under the payment amount and due date, you’ll see your reference number. You’ll need to quote this, when requested, for most payment methods.
If you’re paying by cheque, remember to cut off this lower section of the bill as marked and include it with the cheque when posting.
If you’re paying in person at a post office, simply present your bill so the code here can be scanned to record your payment.
Important information is listed here.
Need further assistance?
You’ll find information about payment assistance, interpreters, moving your electricity to a new home and other important service messages in this section.