We’ve made our energy bills easier to get your head around. 

We think energy should be easy to understand. So we’ve explained your gas and electricity bills below. Simply roll over the information symbols (or tap if you’re on a touch screen device) to find out more about them. 

To download a PDF version of this bill explainer, follow the links below:

For business customers, visit the business bill explainer to find out more about your new bill.

Electricity Bill
Gas Bill
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Find the important numbers you might need, fast...

If you experience a power outage or an unexpected loss of energy supply to your property we've made it easy for you to find the contact number for your distribution company. Your Distributor is responsible for the poles and wires and reliability of energy supply in your area and is best placed to provide assistance.

For queries about your electricity account, or tailored assistance and advice, call or visit us online at AGL.

Your account details for handy reference...

It's easy to see your account details at a glance.

Your account number shown here is specific to your electricity account, and you should quote it when you contact us with any queries. If you need to make any changes to your personal details, it's easy to do so any time at AGL Energy Online.

Clearly see what to pay and when...

We've made it simple to see how much you need to pay and by when.
Your bill overview shows the balance brought forward (any amount carried over from previous bills, which may include unpaid balance or credits) This is added to you new charges for this billing period to arrive at the total amount due.

Please note that overdue amounts from previous bills may have a different due date which will be shown in this section and the back of your bill. If you make your payments by Direct Debit or Bill Smoothing, you'll see your payment date amount and frequency listed.

If you're eligible for a Pay on Time Discount, you'll see the full amount due followed by the discounted amount if you pay by the due date.

Find more useful information...

Staying informed about changes that may affect your account is simple. We’ll keep you up-to-date with additional AGL product and service information as well as any pricing, industry or regulatory changes here.

How do you compare to nearby homes?

This graph provides a comparison of your electricity usage with other homes in your area.

We work out this comparison based on average usage data supplied by the Australian Energy Regulator. For a more detailed comparison, visit our easy online monitoring tool, My AGL IQ.

 

Learn about the latest AGL offers and services...

This is where to look for great new AGL products and services which may assist in managing your energy account as well as help you save energy and money.

Find more useful information...

Staying informed about changes that may affect your account is simple. We’ll keep you up-to-date with additional AGL product and service information as well as any pricing, industry or regulatory changes here.

See your average daily usage and costs at a glance...

In this section, it’s clear to see how much electricity you’re using.

The graph displays your average electricity usage and costs over the past 13 months. The Snapshot shows a summary of your average daily costs and usage for the specific billing period, and your average usage at the same time last year so you can see if it has changed.

Notice a difference in your average daily usage? There are several factors which could change your average daily usage such as the installation of new electrical appliances or a shift in your usage habits.

You can also monitor your usage by using our online service, My AGL IQ®. It lets you track your energy usage and costs by helping you identify when you use energy most and find ways to adjust how and when you use energy to maximise your savings. Find out more at My AGL IQ.

Important information is listed here...

Need further assistance?

You'll find information about payment assistance, interpreters, moving your electricity to a new home and other important service messages in this section.

View your electricity supply details...

You'll find your electricity supply details clearly listed in one place. This includes information about your electricity supply for the supply period (the period covered by this bill), and the specific Energy Plan you're on.

Plus, this is where you'll find the NMI (National Meter Identifier), a unique identifier linked to your supply address. You may be required to quote this number if you have work carried out on your supply.

Find your meter read details here...

In this section, you'll fid your meter read details, including whether an actual or estimated read has been taken. These are used to calculate your electricity bill for the billing period.

If you have a smart meter, the reading will be a guide only and may not reflect the total amount of electricity you have used in this billing period. Your bills will be calculated using half hourly intervals of data provided to us. To see your detailed usage, visit MY AGL IQ.

Under this table, you may also find important messages about your meter, including your next scheduled meter read date, or any issues encountered when gaining access to your property.

Here’s how we worked out your bill...

We've broken down your electricity charges into a simple structure, so you can better understand how we've worked out your bill. Under the previous balance and payments section, we list any payments you've made, and any discounts we've applied, to show the final balance brought forward to this bill.

The new charges and credits section is divided into units and prices for this billing period, according to you electricity rates. We list your new charges for your electricity supply usage plus any credits, discounts, concessions and adjustments we've applied to this bill.

The final amount show here includes applicable GST.

Find your payment details here...

Under the payment amount and due date, you'll see your reference number. You'll need to quote this, when requested, for most payment methods. If you're paying by cheque, remember to cut off this lower section of the bill as marked and include it with the cheque when posting.

If you're paying in person at a post office, simply present your bill so the code here can be scanned to record your payment.

See all our payment options here...

We offer seven convenient ways to pay your electricity bill including Direct Debit, which takes the hassle out of paying your bills and helps you ensure you're always pay your bills on time.

We've also made it easy of you to pay your bill online.

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Flip bill
Here’s who to call for help...

Find the important numbers you might need, fast. For queries about your gas account, or tailored assistance and advice, call or visit us online at AGL.

If you experience an unexpected loss of energy supply to your property we’ve made it easy for you to find the contact number for your distribution company.

Your Distributor is responsible for the gas pipes and meters and reliability of energy supply in your area and is best placed to provide assistance.

Your account details for handy reference...

It’s easy to see your account details at a glance. Your account number shown here is specific to your gas account, and you should quote it when you contact us with any queries.

If you need to make any changes to your personal details, it’s easy to do so any time at AGL Energy Online.

Find your payment details here...

Under the payment amount and due date, you’ll see your reference number. You’ll need to quote this, when requested, for most payment methods. If you’re paying by cheque, remember to cut off this lower section of the bill as marked and include it with the cheque when posting.

If you’re paying in person at a post office, simply present your bill so the code here can be scanned to record your payment.

Everyday energy solutions for your home...

We have solutions for all your heating, cooling and hot water needs. We can give you advice and help you purchase appliances for your household. Plus, our expert tradespeople can install, repair or replace energy appliances in your home.

To find out more, visit agl.com.au or call us on 131 766.

See your average daily usage and costs at a glance...

In this section, it’s clear to see how much gas you’re using. The graph displays your average gas usage and costs over the past 13 months.

The Snapshot shows a summary of your average daily costs and usage for the specific billing period, and your average usage at the same time last year so you can see if it has changed.

Notice a difference in your average daily usage? There are several factors which could change your average daily usage such as the installation of new gas appliances or a shift in your usage habits.

You can also monitor your usage by using our online service, My AGL IQ®. It lets you track your energy usage and costs by helping you identify when you use energy most and find ways to adjust how and when you use energy to maximise your savings. Find out more at agl.com.au/MyAGLIQ.

Learn about the latest AGL offers and services...

This is where to look for great new AGL products and services which may assist in managing your energy account as well as help you save energy and money.

Find more useful information...

Staying informed about changes that may affect your account is simple. We’ll keep you up-to-date with additional AGL product and service information as well as any pricing, industry or regulatory changes here.

Important information is listed here...

Need further assistance? You’ll find information about payment assistance, interpreters, moving your gas to a new home and other important service messages in this section.

View your gas supply details...

You’ll find your gas supply details clearly listed in one place.

This includes information about your gas supply for the supply period (the period covered by this bill), and the specific Energy Plan you’re on. Plus, this is where you’ll find your MIRN (Meter Identification Reference Number), a unique number that identifies your gas meter if you live in VIC, QLD, WA or SA or your DPI (Delivery Point Identifier) that identifies your gas meter if you live in NSW. You may be required to quote this number if you have work carried out on your supply.

Find your meter read details here...

In this section, you’ll find your meter read details, including whether an actual or estimated read has been taken.

These are used to calculate your gas bill for the billing period. Under this table, you may also find important messages about your meter, including your next scheduled meter read date, or any issues encountered when gaining access to your property.

If you live in WA, your gas is measured in units, not megajoules (MJ).

Here’s how we worked out your bill...

We’ve broken down your gas charges into a simple structure, so you can better understand how we’ve worked out your bill. Under the previous balance and payments section, we list any payments you’ve made, and any discounts we’ve applied, to show the final balance brought forward to this bill.

The new charges and credits section is divided into units and prices for this billing period, according to your gas rates. We list your new charges for your gas supply and usage plus any credits, discounts, concessions and adjustments we’ve applied to this bill. The final total amount shown here includes applicable GST.

Find your payment details here...

Under the payment amount and due date, you’ll see your reference number. You’ll need to quote this, when requested, for most payment methods. If you’re paying by cheque, remember to cut off this lower section of the bill as marked and include it with the cheque when posting.

If you’re paying in person at a post office, simply present your bill so the code here can be scanned to record your payment.

See all our payment options here...

We offer seven convenient ways to pay your gas bill including Direct Debit, which takes the hassle out of paying your bills and helps you ensure you always pay your bills on time.

We’ve also made it easy for you to pay your bill online.

Top billing and payments FAQs

How do online scams, like phishing or hoax activities, operate?

By limydoo    28/Apr/2016/5:57AM  

There are scam emails currently circulating that pretend to be from reputable energy companies, which claim you owe money for an outstanding gas or electricity bill and ask you to click on a link to view your account or to make a payment.

They often involve you being illegally contacted by an individual or company who pretend to be from AGL and who try to gain your personal information by falsely saying things like:
Your AGL energy bill is overdue and you need to share your credit card or bank account details to avoid being disconnected; or
You’ve been overcharged and we need your credit card in order to refund you.
These are just two examples, but if you receive a phone call or email that’s similarly unusual or suspicious that asks for your financial information, please do two things:
Ignore it; and
Call us directly on 131 245 to check whether we have been trying to contact you.
If you’ve provided your details on a website, by email or over the phone, and you believe you may have been a victim of fraud, please contact your financial institution immediately.

Remember, AGL will never send you emails asking for personal banking or financial details.

How the scams work:

You receive an email from a reputable energy company claiming that you owe them money.
The email may appear to come from a department like the 'Accounts Receivable Team' or 'Accounts Payable'.
The email may contain the subject title 'Your AGL Bills Update ✔'.
The email may or may not be from your current energy provider.
The email may claim that you have exceeded your energy consumption limit and need to pay or even that you are eligible to use a discounted energy tariff if you click on the link.
The email may direct you to click on a link to view your account, pay your bill or download an attachment.
If you click on the link, your computer may be infected with malicious software and your identity compromised.
If you 'pay' the amount, you will lose your money and may have your credit card details stolen.

How to protect yourself:

If you receive a suspicious email for outstanding energy usage - delete it immediately.
If you're not sure if this is a scam, contact your energy provider with the contact details from their website and not from the email.
Look out for tell tale signs of a scam email, including spelling mistakes and poor grammar.
Never click on the links from suspicious emails and delete them immediately.

For more information visit the Scam Watch website.

How are monthly bills determined?

By JeremyH    28/Apr/2016/6:51AM 

If you have a smart electricity meter that’s remotely-read every day, we can use real usage data to work out your monthly bill.

However, if your meter is read every two to three months and we don’t have actual data to use each month, we use a process to estimate your energy usage that looks at your past energy usage and takes into account seasonal factors. Then, when an actual meter reading comes through, we adjust your account if we need to.

If you’re new to AGL and historical metering data is not available, estimates are based on the average energy usage of similar customers over the same period.

Customers who are on My AGL Monthly Bill and have a basic meter can give us their own meter read by entering it into AGL Energy Online. Check out this Community post that explains this in further detail.

Why do I get estimated bills?

By JeremyH    28/Apr/2016/6:14AM 

Estimated bills are based on our estimate of your energy usage (rather than an actual read of your meter). There are a number of reasons why this may happen.

For example, we might estimate your usage if your Distributor (who provide your usage information to us, your Retailer) has trouble accessing your meter to read it. This might be because your meter’s been installed indoors, behind a locked gate, or somewhere that’s protected by a dog.

Another common reason for getting estimated bills is that you have chosen to receive monthly bills. Unless you have a digital meter installed at home that gives us your usage information every day, we’re likely to only get an actual read from your Distributor every two or three months.

When we get an actual meter read from your Distributor after giving you an estimated bill, we’ll check and potentially correct your account based on whether we’ve charged you too much or too little. This might lead to you getting an adjusted energy bill down the track.
You can tell if your bill is based on an estimate or an actual meter reading by looking at the ‘Reading Type’ or ‘Current Reading’ section on the back page of your bill.

To ask for an actual meter reading (a fee may apply), please call us anytime 24/7 on 131 245.

What is a digital meter?

By JeremyH    06/Jul/2016/2:53AM

Digital meters, otherwise known as smart meters, are the next generation of electricity meters, replacing analogue ones. They measure your home’s electricity use in 30-minute intervals, and can send this data automatically to your energy retailer every day using a secure wireless network.

Digital meters allow you to have correct meter readings and more accurate bills, plus they give you the power to track your usage, manage and pay your bills and even set alerts for yourself using AGL IQ in the AGL Energy App.

Digital meters are installed by qualified electricians, and depending on your home’s set up and situation, the installation process normally takes 30 minutes to 2 hours to complete.

What is a payment processing fee?

By JeremyH    28/Apr/2016/6:17AM

If you pay your energy bills using a credit card, or any card that uses a credit card payment facility, AGL is charged a merchant services fee by your financial institution. This will appear on your next bill as ‘payment processing fee’. You can view the Payment Processing Fee amount in your relevant state’s Fee Schedule.

There are other methods for paying your energy bills with AGL that won’t incur a payment processing fee, which you can learn about in the Billing and Payments section of Help and Support.