Bill not what you expected? Confused about a rate change or a reading on your meter? Get the low-down on your energy bill – and remember, we're always here to help.

Your bill, under the microscope

You can download PDFs that explain your bills.

Residential customers:

Business customers:

Collectively billed business customers

Large business customer? See an explanation of your energy invoice.

Energy bills not what you expect?

Sometimes, energy bills fluctuate. Your bill may have gone up due to a super hot summer or an icy cold winter. Rate changes can have an effect too.

An easy way to monitor your energy usage is via My Account. Once logged in, you can get detailed information about your energy usage and track changes so there are no surprises at billing time.

If you have any questions about your current bill, give us a call on 131 245.

Vision impaired billing services

AGL offers a number of services to help vision impaired customers read their bill. These include:

  • Electronic Billing (PDFs can be enlarged on screen)
  • Enlarged Bills - A3 Size
  • Document Transposition (onto a word template for machine readable output)
  • Voice (we will call you to read out your bill line-by-line)

To request these services, please log in to My Account or contact us 24/7 on 131 245.