Your energy bill explained

We've made our energy bills easier to get your head around.

Bill not what you expected? Confused about a rate change or a reading on your meter? Get the low-down on your energy bill below.

View business bills

You can download PDFs that explain your bills in more detail:

Collectively billed business customers:

Larger business customers can view details on our energy invoice explainer.

Energy bills not what you expected?

Sometimes, energy bills fluctuate. Your bill may have gone up due to a super hot summer or an icy cold winter. Rate changes can have an effect too.

You can monitor your energy usage is in My Account or the AGL Energy app. When you’re logged in, you can view your energy usage so there’s no surprises come billing time.

If you have any questions about your current bill, get in contact with our team.

Vision impaired billing services

We offer a number of services to help vision impaired customers read their bill. These include:

  • Electronic billing (PDFs can be enlarged on screen)
  • Enlarged bills (A3 size)
  • Document transposition (into a word template for machine readable output)
  • Voice (we will call you to read out your bill line-by-line)

To request these services, log in to My Account or get in touch with our team.

Billing and payment options

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Make a payment

Pay your energy bill now using your credit card or PayPal.

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Billing options

Have more control over when and how you receive your energy bills with our monthly billing options and eBilling.

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Payment options

Make bill payments easier by exploring our flexible ways to pay.

Billing FAQs

My bill seems higher than usual, what should I do?

Have you received a bill that's given you a shock? It's important to understand where and when you use energy. Here are some checks you can make to help lower your cost:

Check seasonality

Hot summers and cold winters can be contributing factors to a high bill. Cooling and heating appliances used to cope with changes in weather can increase your energy usage.

  • Check to see if you're using more energy than usual by comparing your bill with your previous summer/winter usage using My Account or the AGL app
  • Take advantage of natural heating and cooling opportunities

Submit your own meter read

If you have a basic meter, you can request an adjustment to an estimated bill by submitting your own meter read.

  • Provide your own meter read two days before your next bill date to avoid an estimated bill
  • Find out how much energy you are using, any time you like

Check if you're eligible for concessions

You may qualify to receive various energy concessions, rebates or grants on your AGL account.

Energy Insights

The more appliances you have and use, the higher your energy bills will be. Energy Insights can help you understand where you're using the most electricity. If you have a smart meter and you've set up your Home Profile through My Account you'll get greater visibility with estimates of your home's electricity usage by appliance category. 

Did you recently move house? 

Have your living arrangements recently changed which may have had an impact on your energy usage? Your new home might be larger or new house mate may have moved in? 

Take control with the AGL App

See up-to-date information on your energy usage and charges. If you have a digital meter, you can track your electricity usage and costs to date. Drill into weekly and daily views to compare energy usage across different periods.

Manage your usage with My Account
Get detailed information about your energy usage and track your energy usage if you have a digital meter. 

Why do I get estimated bills?

Sometimes we might need to estimate your energy usage, rather than organise a read of your meter. There's a few reasons why this might be necessary.

For example, the distributors who read your meter might have trouble accessing it. This usually happens if your meter's been installed indoors, is behind a locked gate, or is guarded by a pet pooch.
If you receive monthly bills, we'll need to estimate your usage as your distributor usually only provides us with an actual read every two or three months. If you've got a smart meter installed, it'll upload your meter data at 30 minute intervals.

Once we get an actual meter read from your distributor, or once you submit a read yourself via My Account or the App, we'll check and correct your account based on if we've charged you too much or too little. If we have charged you the wrong amount, we'll either include an adjustment on your next bill or resend you an adjusted energy bill. You can tell if your bill is based on an estimate or an actual read by looking at the 'Reading Type' or 'Current Reading' section on the back of your bill.

Avoiding estimated bills is easy:  Just submit your reads online via My Account or the App and we'll bill you based on those reads. Check out this guide for reading your meter otherwise for circumstances where these options might not be possible, if you need to request an actual meter read (a fee may apply). please chat with us to arrange.

How are monthly bills determined?

If you have a smart electricity meter that's remotely-read every day, we can use real usage data to work out your monthly bill.

However, if your meter is read every two to three months and we don't have actual data to use each month, we use a process to estimate your energy usage that looks at your past energy usage and takes into account seasonal factors. Then, when an actual meter reading comes through, we adjust your account if we need to.

If you're new to AGL and historical metering data is not available, estimates are based on the average energy usage of similar customers over the same period.

Customers who are on My AGL Monthly Bill and have a basic meter can give us their own meter read by entering it into
My Account. Check out this Community post that explains this in further detail.

Iā€™m having trouble paying my bills, what are my options?

If you're having a hard time paying your home energy bills, we have options for you:

Unable to pay your bill before the due date and just need more time to pay?

We understand that life doesn't always go to plan, and sometimes you just need a little more time to pay.

See if you're eligible for a payment extension

Experiencing temporary or long-term financial difficulty?

NSW, QLD, SA and WA Residential Customers

Staying Connected is our hardship program for customers based in New South Wales, Queensland, South Australia and Western Australia. Staying Connected is personalised assistance that goes beyond traditional payment plans. It's confidential support so you can get back on track with your home energy bill.

Learn more about Staying Connected

VIC Residential Customers

If you're a Victorian residential customer, support is available as part of our Payment Support Victoria program. Payment Support Victoria is for those who are experiencing temporary or long-term financial difficulty that makes it hard to pay their gas and/or electricity bill.
Learn more about Payment Support Victoria 

How do I find my bill reference number?

Your Reference Number can be found under Payment Options on the back of your AGL bill or on page two of your online bill. You may need to download the PDF document to find the reference number. You can download your bill in PDF format through My Account.

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Ready to pay your bill? Head to Payments or log in and pay through My Account

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