Your bill, under the microscope.

 Bill not what you expected? Confused about a rate change or a reading on your meter? Get the low-down on your energy bill – and remember, we're always here to help.

We’ve explained your residential gas and electricity bills below. Simply click or tap on the information symbols to find out more.


Residential Bill Explainer

Electricity Bill
Gas Bill
Back to Bill
Flip Bill
Here’s who to call for help

Find the important numbers you might need, fast.

For queries about your electricity account, or tailored assistance and advice, call or visit us online at AGL.

If you experience a power outage or an unexpected loss of energy supply to your property, we’ve made it easy for you to find the contact number for your distribution company.

Your Distributor is responsible for the poles, wires and reliability of energy supply in your area, and is best placed to provide assistance.

Account Details

It’s easy to see your account details at a glance.

Your account number shown here is specific to your electricity account, and you should quote it when you contact us with any queries.

If you need to make any changes to your personal details, it’s easy to do so any time at My Account.

Clearly see what to pay and when

We’ve made it simple to see how much you need to pay and by when.

Your bill overview shows the balance brought forward (any amount carried over from previous bills, which may include any unpaid balance or credits). This is added to your new charges for this billing period to arrive at the total amount due.

Please note that overdue amounts from previous bills may have a different due date, which will be shown in this section and on the back of your bill.
If you make your payments by Direct Debit or Bill Smoothing, you’ll see your payment date, amount and frequency listed.

If you’re eligible for a Pay on Time Discount, you’ll see the full amount due followed by the discounted amount if you pay by the due date.

How do you compare to nearby homes?

This graph provides a comparison of your electricity usage with other homes in your area. It’s based on the average usage of electricity for the season and whether there is gas or a pool at the home.

We work out this comparison based on average usage data supplied by the Australian Energy Regulator. For a more detailed comparison, visit our easy online monitoring tool, My Account.

AGL’s latest offers and services

This is where to look for great new AGL products and services that may assist in managing your energy account, as well as help you save energy
and money.

Find more useful information

Staying informed about changes that may affect your account is simple.

We’ll keep you up-to-date with additional AGL product and service information, as well as any pricing, industry or regulatory changes here.

Your average daily usage and costs

In this section, it’s clear to see how much electricity you’re using.

The graph displays your average electricity usage and costs over the past 13 months. The Snapshot shows a summary of your average daily costs
and usage for the specific billing period, and your average usage at the same time last year so you can see if it has changed. 

Notice a difference in your average daily usage? There are several factors which could change your average daily usage, such as the installation of new electrical appliances or a shift in your usage habits. 

You can also monitor your usage by using our online service, My Account. It lets you track your energy usage and costs by helping you identify when you use energy most and find ways to adjust how and when you use energy to maximise your savings. Find out more at agl.com.au/myaccount

Important information is listed here

Need further assistance?

You’ll find information about payment assistance, interpreters, moving your electricity to a new home and other important service messages in this section.

View your electricity supply details

You’ll find your electricity supply details clearly listed in one place.

This includes information about your electricity supply for the supply period (the period covered by this bill), and the specific Energy Plan you’re on. Plus, this is where you’ll find the NMI (National Meter Identifier), a unique identifier linked to your supply address. You may be required to quote this number if you have work carried out on your supply.

Find your meter read details here

In this section, you’ll find your meter read details, including whether an actual or estimated read has been taken.

These are used to calculate your electricity bill for the billing period. 

If you have a smart meter, the reading will be a guide only and may not reflect the total amount of electricity you have used in this billing period. Your bills will be calculated using half hourly intervals of data provided to us. To see your detailed usage, visit agl.com.au/myaccount

Under this table, you may also find important messages about your meter, including your next scheduled meter read date, or any issues encountered when gaining access to your property.

Here’s how we worked out your bill

We’ve broken down your electricity charges into a simple structure, so you can better understand how we’ve worked out your bill.

Under the previous balance and payments section, we list any payments you’ve made, and any discounts we’ve applied, to show the final balance brought forward to this bill.

The new charges and credits section is divided into units and prices for this billing period, according to your electricity rates. We list your new charges for your electricity supply and usage, plus any credits, discounts, concessions and adjustments we’ve applied to this bill.

The final total amount shown here includes the applicable GST.

Find your payment details here

Under the payment amount and due date, you’ll see your reference number. You’ll need to quote this, when requested, for most payment methods.

If you’re paying by cheque, remember to cut off this lower section of the bill as marked and include it with the cheque when posting.

If you’re paying in person at a post office, simply present your bill so the code here can be scanned to record your payment.

See all our payment options here

We offer seven convenient ways to pay your electricity bill including Direct Debit, which takes the hassle out of paying your bills and helps you ensure you always pay your bills on time.

We’ve also made it easy for you to pay your bill online at agl.com.au/PayMyBill

Back to Bill
Flip Bill
Here’s who to call for help

Find the important numbers you might need, fast.

For queries about your gas account, or tailored assistance and advice, call or visit us online at AGL.

If you experience an unexpected loss of energy supply to your property, we’ve made it easy for you to find the contact number for your distribution company. Your Distributor is responsible for the gas pipes and meters and reliability of energy supply in your area, and is best placed to provide assistance.

Your account details for handy reference

It’s easy to see your account details at a glance.

Your account number shown here is specific to your gas account, and you should quote it when you contact us with any queries.

If you need to make any changes to your personal details, it’s easy to do so any time at My Account.

Clearly see what to pay and when

We’ve made it simple to see how much you need to pay and by when.

Your bill overview shows the balance brought forward (any amount carried over from previous bills, which may include any unpaid balance or credits). This is added to your new charges for this billing period to arrive at the total amount due. Please note that overdue amounts from previous bills may have a different due date, which will be shown in this section and on the back of your bill.

If you make your payments by Direct Debit or Bill Smoothing, you’ll see your payment date, amount and frequency listed.

If you’re eligible for a Pay on Time Discount, you’ll see the full amount due followed by the discounted amount if you pay by the due date.

Your average daily usage and costs

In this section, it’s clear to see how much gas you’re using.

The graph displays your average gas usage and costs over the past 13 months. The Snapshot shows a summary of your average daily costs and usage for the specific billing period, and your average usage at the same time last year so you can see if it has changed.

Notice a difference in your average daily usage? There are several factors which could change your average daily usage, such as the installation of new gas appliances or a shift in your usage habits.

You can also monitor your usage by using our online service, My Account. It lets you track your energy usage and costs by helping you identify
when you use energy most and find ways to adjust how and when you use energy to maximise your savings. Find out more at agl.com.au/myaccount

AGL’s latest offers and services

This is where to look for great new AGL products and services that may assist in managing your energy account, as well as help you save energy and money.

Find more useful information

Staying informed about changes that may affect your account is simple.

We’ll keep you up-to-date with additional AGL product and service information, as well as any pricing, industry or regulatory changes here.

Important information is listed here

Need further assistance?

You’ll find information about payment assistance, interpreters, moving your gas to a new home and other important service messages in this section.

View your gas supply details

You’ll find your gas supply details clearly listed in one place.

This includes information about your gas supply for the supply period (the period covered by this bill), and the specific Energy Plan you’re on. Plus, this is where you’ll find your MIRN (Meter Identification Reference Number), a unique number that identifies your gas meter if you live in VIC, QLD or SA or your DPI (Delivery Point Identifier) that identifies your gas meter if you live in NSW. You may be required to quote this number if you have work carried out on your supply.

Find your meter read details here

In this section, you’ll find your meter read details, including whether an actual or estimated read has been taken. These are used to calculate your gas bill for the billing period.

Under this table, you may also find important messages about your meter, including your next scheduled meter read date, or any issues encountered when gaining access to your property.

Here’s how we worked out your bill

We’ve broken down your gas charges into a simple structure, so you can better understand how we’ve worked out your bill.

Under the previous balance and payments section, we list any payments you’ve made, and any discounts we’ve applied, to show the final balance brought forward to this bill.

The new charges and credits section is divided into units and prices for this billing period, according to your gas rates. We list your new charges for your gas supply and usage, plus any credits, discounts, concessions and adjustments we’ve applied to this bill.

The final total amount shown here includes the applicable GST.

Find your payment details here

Under the payment amount and due date, you’ll see your reference number. You’ll need to quote this, when requested, for most payment methods.

If you’re paying by cheque, remember to cut off this lower section of the bill as marked and include it with the cheque when posting.

If you’re paying in person at a post office, simply present your bill so the code here can be scanned to record your payment.

See all our payment options here

We offer seven convenient ways to pay your gas bill including Direct Debit, which takes the hassle out of paying your bills and helps you ensure you always pay your bills on time.

We’ve also made it easy for you to pay your bill online at agl.com.au/PayMyBill

Small and Medium Business Bill Explainer

Electricity Bill
Gas Bill
Back to bill
Flip bill
Here’s who to call for help.

Find the important numbers you might need, fast.

For queries about your electricity account, or tailored assistance and advice, call or visit us online at AGL.

If you experience a power outage or an unexpected loss of energy supply to your property, we’ve made it easy for you to find the contact number for your distribution company. Your Distributor is responsible for the poles, wires and reliability of energy supply in your area, and is best placed to provide assistance.

Your account details for handy reference.

It’s easy to see your account details at a glance.

Your account number shown here is specific to your electricity account, and you should quote it when you contact us with any queries.

If you need to make any changes to your business details, it’s easy to do so any time at My Account.

Clearly see what to pay and when.

We’ve made it simple to see how much you need
to pay and by when.

Your bill overview shows the balance brought forward (any amount carried over from previous bills, which may include any unpaid balance or credits). This is added to your new charges for this billing period to arrive at the total amount due. Please note that overdue amounts from previous bills may have a different due date, which will be shown in this section and on the back of your bill.

If you make your payments by Direct Debit or Bill Smoothing, you’ll see your payment date, amount and frequency listed. If you’re eligible for a Pay on Time Discount, you’ll see the full amount due followed by the discounted amount if you pay by the due date.

See your average daily usage and costs at a glance.

In this section, it’s clear to see how much electricity your business is using.

The graph displays your average electricity usage and costs over the past 13 months. The Snapshot shows a summary of your average daily costs and usage for the specific billing period, and your average usage at the same time last year so you can see if it has changed.

Notice a difference in your average daily usage? There are several factors which could change your business’ average daily usage, such as the installation of new electrical equipment or a shift in usage patterns.

You can also monitor your usage by using our online service, My Account. It lets you track your energy usage and costs by helping you identify when you use energy most and find ways to adjust how and when you use energy to maximise your savings. Find out more at agl.com.au/myaccount.

Learn about the latest AGL offers and services.

This is where to look for great new AGL products and services which may assist in managing your energy account as well as help you save energy and money.


Find more useful information.

Staying informed about changes that may affect your account is simple. 

We’ll keep you up-to-date with additional AGL product and service information as well as any pricing, industry or regulatory changes here.

Important information is listed here.

Need further assistance? 

You’ll find information about payment assistance, interpreters, moving your electricity to a new site and other important service messages in this section.

View your business electricity supply details.

You’ll find your electricity supply details clearly listed in one place. 

This includes information about your electricity supply for the supply period (the period covered by this bill), and the specific Energy Plan for your business. Plus, this is where you’ll find the NMI (National Meter Identifier), a unique identifier linked to your supply address. You may be required to quote this number if you have work carried out on your supply.

Find your meter read details here.

In this section, you’ll find your meter read details, including whether an actual or estimated read has been taken.

These are used to calculate your electricity bill for the billing period.

If you have a smart meter, the reading will be a guide only and may not reflect the total amount of electricity you have used in this billing period. Your bills will be calculated using half hourly intervals of data provided to us. To see your business’ detailed usage, visit agl.com.au/myaccount

Under this table, you may also find important messages about your meter, including your next scheduled meter read date, or any issues encountered when gaining access to your site

Here’s how we worked out your bill.

We’ve broken down your electricity charges into a simple structure, so you can better understand how we’ve worked out your bill.

Under the previous balance and payments section, we list any payments you’ve made, and any discounts we’ve applied, to show the final balance brought forward to this bill. 

The new charges and credits section is divided into units and prices for this billing period, according to your electricity rates. We list your new charges for your electricity supply and usage plus any credits, discounts, concessions and adjustments we’ve applied to this bill. 

The final total amount shown here includes applicable GST.

Find your payment details here.

Under the payment amount and due date, you’ll see your reference number for your business. You’ll need to quote this, when requested, for most payment methods.

If you’re paying by cheque, remember to cut off this lower section of the bill as marked and include it with the cheque when posting. 

If you’re paying in person at a post office, simply present your bill so the code here can be scanned to record your payment.

See all our payment options here.

We offer seven convenient ways to pay your electricity bill including Direct Debit, which takes the hassle out of paying bills and helps ensure you always pay your business bills on time.

We’ve also made it easy for you to pay your bill online at agl.com.au/PayMyBill

Back to bill
Flip bill
Here’s who to call for help.

Find the important numbers you might need, fast.

For queries about your gas account, or tailored assistance and advice, call or visit us online at AGL. 

If you experience an unexpected loss of energy supply to your property we’ve made it easy for you to find the contact number for your distribution company. Your Distributor is responsible for the gas pipes and meters and reliability of energy supply in your area and is best placed to provide assistance.

Your account details for handy reference.

It’s easy to see your account details at a glance.

Your account number shown here is specific to your gas account, and you should quote it when you contact us with any queries.

If you need to make any changes to your company details, it’s easy to do so any time at My Account.

Clearly see what to pay and when.

We’ve made it simple to see how much you need to pay and by when. 

Your bill overview shows the balance brought forward (any amount carried over from previous bills, which may include any unpaid balance or credits). This is added to your new charges for this billing period to arrive at the total amount due. 

Please note that overdue amounts from previous bills may have a different due date which will be shown in this section and the back of your bill. If you make your payments by Direct Debit or Bill Smoothing, you’ll see your payment date, amount and frequency listed. 

If you’re eligible for a Pay on Time Discount, you’ll see the full amount due followed by the discounted amount if you pay by the due date.

See your average daily usage and costs at a glance.

In this section, it’s clear to see how much gas your business is using.

The graph displays your average gas usage and costs over the past 13 months. The Snapshot shows a summary of your average daily costs and usage for the specific billing period, and your average usage at the same time last year so you can see if it has changed.

Notice a difference in your average daily usage? There are several factors which could change your business’ average daily usage, such as the installation of new gas equipment or a shift in your usage patterns.

You can also monitor your usage by using our online service, My Account. It lets you track your energy usage and costs by helping you identify when you use energy most and find ways to adjust how and when you use energy to maximise your savings. Find out more at agl.com.au/myaccount

Learn about the latest AGL offers and services.

This is where to look for great new AGL products and services which may assist in managing your energy account as well as help you save energy and money.

Find more useful information.

Staying informed about changes that may affect your account is simple. 

We’ll keep you up-to-date with additional AGL product and service information as well as any pricing, industry or regulatory changes here.

Important information is listed here.

Need further assistance? 

You’ll find information about payment assistance, interpreters, moving your gas to a new site and other important service messages in this section.

View your business gas supply details.

You’ll find your gas supply details clearly listed in one place. 

This includes information about your gas supply for the supply period (the period covered by this bill), and the specific Energy Plan you’re on. Plus, this is where you’ll find your MIRN (Meter Identification Reference Number), a unique number that identifies your gas meter if you live in VIC, QLD or SA or your DPI (Delivery Point Identifier) that identifies your gas meter if you live in NSW. You may be required to quote this number if you have work carried out on your supply.

Find your meter read details here.

In this section, you’ll find your meter read details, including whether an actual or estimated read has been taken. 

These are used to calculate your gas bill for the billing period. Under this table, you may also find important messages about your meter, including your next scheduled meter read date, or any issues encountered when gaining access to your site.

Here’s how we worked out your bill.

We’ve broken down your gas charges into a simple structure, so you can better understand how we’ve worked out your bill. 

Under the previous balance and payments section, we list any payments you’ve made, and any discounts we’ve applied, to show the final balance brought forward to this bill. 

The new charges and credits section is divided into units and prices for this billing period, according to your gas rates. We list your new charges for your gas supply and usage plus any credits, discounts, concessions and adjustments we’ve applied to this bill. The final total amount shown here includes applicable GST.

Find your payment details here.

Under the payment amount and due date, you’ll see your reference number for your business. You’ll need to quote this, when requested, for most payment methods.

If you’re paying by cheque, remember to cut off this lower section of the bill as marked and include it with the cheque when posting.

If you’re paying in person at a post office, simply present your bill so the code here can be scanned to record your payment.

 

See all our payment options here.

We offer seven convenient ways to pay your gas bill including Direct Debit, which takes the hassle out of paying bills and helps ensure you always
pay your business bills on time.

We’ve also made it easy for you to pay your bill online at agl.com.au/PayMyBill

View PDF version 

You can also download PDFs that explain your bills.

Residential customers:

Business customers:

Collectively billed business customers

Large business customer? See an explanation of your energy invoice.

Energy bills not what you expect?

Sometimes, energy bills fluctuate. Your bill may have gone up due to a super hot summer or an icy cold winter. Rate changes can have an effect too.

An easy way to monitor your energy usage is via My Account. Once logged in, you can get detailed information about your energy usage and track changes so there are no surprises at billing time.

If you have any questions about your current bill, give us a call on 131 245.

Vision impaired billing services

AGL offers a number of services to help vision impaired customers read their bill. These include:

  • Electronic Billing (PDFs can be enlarged on screen)
  • Enlarged Bills - A3 Size
  • Document Transposition (onto a word template for machine readable output)
  • Voice (we will call you to read out your bill line-by-line)

To request these services, please log in to My Account or contact us 24/7 on 131 245.

Top 5 Payment FAQs

What is a payment processing fee?

If you pay your energy bills using a credit card, or any card that uses a credit card payment facility, AGL is charged a merchant services fee by your financial institution. This will appear on your next bill as 'payment processing fee'. You can view the Payment Processing Fee amount in your relevant state's Fee Schedule.


There are other methods for paying your energy bills with AGL that won't incur a payment processing fee, which you can learn about here.


How can I request more time to pay?

We understand that life doesn't always go to plan, and sometimes you just need a little more time or assistance with your bill.

AGL offers a range of payment options, including some simple online tools. If you're having trouble paying, you may be eligible for a payment extension. Click here to view your payment extension options via My Account. 

Or, you can chat with us or follow the prompts below to see if you qualify for a payment plan.

Call 131 245 >> Option 2 (self Service) >> Option 2 (Account Balances & Payments) >> Option 3 (Extend due date) >> Gas Option 2, Electricity Option 3 >> Account number

Have your account number and recent bill handy.

For additional other options that might be available to you: 


Can I set automatic bill payments?

Yes, you can – and it doesn't matter if you're signed up to eBilling or get mailed paper bills either.

Direct Debit lets you pay each bill by its due date automatically, helping you to keep on top of them. Set this up in My Account or using the latest version of the AGL App

Simply head to this page to get started with setting up Direct Debit - just have your account number handy, as you'll need this to sign up. Otherwise, call us anytime 24/7 on 131 245 and we'll help set it up over the phone.


Can I pay my bill online?

The easiest way to view and pay your bills is to log into My Account.

My Wallet
My Wallet contains all the payment methods you're currently using with AGL. You can select from your saved payment methods for quick and simple bill payments, and you can add or delete payment methods at any time. Visit the Manage Account tab in My Account to access My Wallet.

Direct Debit
Direct Debit payment arrangements help make sure your bills are paid on time, every time. Set up Direct Debit with AGL and you won't have to worry about remembering to make a payment – we'll send you a bill with your due date and the payment will be deducted automatically from your nominated account on this date.


You can easily manage your Direct Debit details with My Account. – just click on the Manage Account tab, then select Direct Debit. Here you can add, change, or cancel your Direct Debit payment arrangements. Any payment methods you set up for Direct Debit will be saved in My Wallet.

If you don't have My Account
You can use our secure online bill payment page to pay online with a Visa or MasterCard. Credit cards are charged a payment processing fee fee which will show up on your next bill. You can view the Payment Processing Fee amount in your relevant state's Fee Schedule.


You can also register to receive your bills through BPAY View so you can receive, manage and pay them from your financial institution's internet banking website. Visit bpay.com.au for more information.


You can find more information about Billing and Payments in Help and Support.


What is the BPay biller code?

When paying your bill via BPAY, you will need a biller code and a reference number.

The biller code is one AGL provides, and it depends on your account particulars. The reference number is specific to your account. Refer to the bottom page of your most recent bill, like this to find the biller code:

billercode.jpg

If you receive your bill via email, you'll find  this information in the detailed PDF version of your bill. In the email, click Download your bill (PDF) - you'll be presented with your detailed bill, which includes all relevant payment reference numbers on the bottom of the second page. 

Downloadyourbill.PNG


View all FAQs