My bill is higher than usual

Getting a bill higher than expected can be an unpleasant surprise, but we're here to help.

Bill shock

Have you received a bill that’s given you a shock? Find out how and why your bills may be higher than usual.


Chat with us

Have questions about your bill? Chat with our team and we can help you understand.


Speak with us

Need to talk? Speak with someone to understand your bill.