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Understanding Your Bill

We try and make our bills easy for your business to understand.

But from time to time, you're bound to have questions. For example, you may double check the amount your business needs to pay, or ask about how much energy it's used. And whenever this happens, we want to make sure you're given satisfactory answers.

Energy bills not what your business expected?

If your bill seems higher than expected, it could be because of the season (a very hot summer, for example, or a cold winter) or due to a rate change.

To help you get a better understanding of how your business is using energy (and how to use less) AGL has launched My AGL IQ®. You can use this online service to see how you use energy, make a plan to do something about it, and then save on your energy bills by reducing your energy use.

Trouble paying your bill?

If you are having trouble paying your bill you can take advantage of a number of payment plans with AGL and a variety of ways to pay.

With AGL bill smoothing, the estimated total cost of your yearly energy bill is spread across equal monthly, fortnightly or weekly installments. It's a great way to make managing your energy bill payments easier and more predictable - and a big help when it comes to planning your budget.

If you're having trouble paying your AGL gas or electricity bills, call 1300 659 925.

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