We’re updating the Market Contract (East Coast), Standard Retail Contract (East Coast) and Solar Feed-in (NSW, QLD & SA) Terms and Conditions.
Please read the updated terms from the links below.
Market Retail Contract General Terms
Standard Retail Contract General Terms
Solar Feed-in Terms
Market Retail Contract General Terms
As of 1 July 2026, the Market Retail Contract General Terms (East Coast) will be updated as below:
- Clause 1.4(vi) will be updated to clarify that it applies to both Supply Addresses and Small Customers.
- Addition of a new clause 4.3 ‘Notice to move you to a cheaper Energy Plan’ in section ‘The duration of this Market Contract’ section outlining that AGL may switch you to a new, lower cost energy plan with notice to you in circumstances where permitted by the Regulatory Requirements.
- Removal of clause ‘Pay On Time Discount’ clause (9.2) and the associated defined term, as AGL no longer offers this type of discount under an AGL Market Retail Contract.
- Clarifications relating to the name of any applicable feed-in terms.
- Minor administrative and clarificatory changes required to implement upcoming regulatory changes.
Please read the updated Market Retail Contract General Terms. If you do not agree with these amendments, you may end your Market Retail Contract with no exit fees. Contact us and we'll be happy to chat about your options, including the availability of a regulated Standard Retail Contract.
Standard Retail Contract General Terms
As of 1 July 2026, the Standard Retail Contract General Terms (East Coast) will be updated as below:
- Addition of clause 8.2 (a4)(ii) to clarify that notice of variations can also be provided by your next bill where the change is a direct result of a tariff reassignment by the distributor, a reduction in a tariff or charge payable by you.
- In Section 12.3 ‘Overcharging’ section for Victorian Customers, we’ve removed a note for electricity customers that they’re not required to pay for a meter check or test in advance.
- In the ‘Simplified explanation of terms’ section, for defined term for RoLR (Retailer of Last Resort scheme), we’ve removed a note for Victorian customers that RoLR is under the Electricity Industry Act or Gas Industry Act.
Please read the updated Standard Retail Contract General Terms.
Solar Feed-in Terms As of 1 July 2026, the Solar Feed-in Terms (For customers in NSW, SA and QLD) will be updated to clarify upcoming changes to the Regulatory Requirements, as below:
- Clauses 3.1.1, 5.2, 6.5, 6.6 and 6.7 will be updated to clarify that we may charge these fees (where they are applicable).
- Clause 6.8 will be updated to clarify when a variation to your feed-in-tariff may occur and the required notice in line with changes to the Regulatory Requirements.
Please read the updated Solar Feed-in Terms.