Basic Gas Meters

 Type 1: Metric Meters 

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  • Metric Meters are the most common gas meters used in Australia.

  • Usage is measured in cubic metres on the display.

  • Metric Meters or Digital Meters are very easy to read.

When taking a reading from the gas meter, read left to right. For gas meters, you only need to read the black or white digits. The red numbers are used for testing purposes only.

 

Type 2: Imperial Meters

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  • Consumption of gas is measured by reading the values on clock faces.

  • Imperial or Clock Face Meters have a number of dials.

  • It’s important to note the hands rotate in different directions.

Standing directly in front of the meter, read the dials from left to right. Write down the corresponding figures from left to right as you read them. If the hand is between two numbers, note the lower number, except when the hand is between 0 and 9, in which case read 9.

Basic Electricity Meter 

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  • A Dial Meter has four, five or six dials that look like clock faces.

  • The dials on a meter tell us how much usage that meter has recorded.

  • A meter number is located at the bottom of the meter and is like a registration number.

Standing directly in front of the meter, read the dials from left to right. Write down the corresponding figures from left to right as you read them. When a dial hand points between numbers, write down the lower of the two numbers. For example, if it points between 5 and 6, write 5, between 9 and 0, write 9.

When a dial hand appears to be exactly on a number, look at the dial to the right. If the hand on the next dial has not passed zero, the number on the preceding dial has not actually been reached and so it is the lower number.

Top 10 FAQs

How do online scams, like phishing or hoax activities, operate?

By  limydoo 28/Apr/2016/5:57AM

There are scam emails currently circulating that pretend to be from reputable energy companies, which claim you owe money for an outstanding gas or electricity bill and ask you to click on a link to view your account or to make a payment.

They often involve you being illegally contacted by an indivi...


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How can I read my digital meter?

By  JeremyH 06/Jul/2016/5:03AM

All meters have a display or information button (clear or grey in colour) which lets you scroll through its different registers. What you'll see will all depend on the type of meter you have.


If you live in New South Wales, Queensland or South Australia, you'll have one of the meters pictured below ...


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How are monthly bills determined?

By  JeremyH 28/Apr/2016/6:51AM

If you have a smart electricity meter that's remotely-read every day, we can use real usage data to work out your monthly bill.

However, if your meter is read every two to three months and we don't have actual data to use each month, we use a process to estimate your energy usage that looks at your ...


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Why do I get estimated bills?

By  JeremyH 28/Apr/2016/6:14AM

Estimated bills are based on our estimate of your energy usage (rather than an actual read of your meter). There are a number of reasons why this may happen.


For example, we might estimate your usage if your Distributor (who provide your usage information to us, your Retailer) has trouble accessing ...


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Does AGL have a mobile app?

By  MattyDubs 27/Apr/2015/5:44AM

We've released a free smartphone app to give you greater visibility and control over your energy usage. The AGL Energy app has been launched with Apple iOS compatibility, with planned compatibility for Android devices in the near future.

The new AGL Energy iPhone App lets you stay in control, i...


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How do I change my account name?

By  JeremyH 28/Apr/2016/7:18AM

Call us anytime 24/7 on 131 245. A member of our customer service team can verify who you are and help you out.


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What is a digital meter?

By  JeremyH 06/Jul/2016/2:53AM

Digital meters, otherwise known as smart meters, are the next generation of electricity meters, replacing analogue ones. They measure your home's electricity use in 30-minute intervals, and can send this data automatically to your energy retailer every day using a secure wireless network.


Digital me...


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What is a payment processing fee?

By  JeremyH 28/Apr/2016/6:17AM

If you pay your energy bills using a credit card, or any card that uses a credit card payment facility, AGL is charged a merchant services fee by your financial institution. This will appear on your next bill as 'payment processing fee'. You can view the Payment Processing Fee amount in your releva...


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How do I access my metering data?

By  limydoo 26/May/2016/5:46AM

You can access your metering data by completing the Single metering data request or Multiple metering data requests form available here.


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How does eBilling work?

By  JeremyH 28/Apr/2016/6:29AM

By choosing eBilling, you'll be emailed a secure and temporary link for where you can download an electronic copy of your bill online, rather than being mailed a paper copy.


eBills have the same information as paper bills, right down to the messages and inserts that you'd otherwise find in the envel...


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