Basic Gas Meters

 Type 1: Cyclonic metric meter

Type1metricmeter_residential_help_HowToReadYourMeter

  • Read the numbers from left to right

  • Read the white numbers only (disregard the red numbers and the clock dial)

  • e.g. the meter reading here is 52973

 
Type 2: Dial meter

Basicelectricitymeter_residential_help_HowToReadYourMeter

  • Read the numbers from left to right

  • On each dial, read the number that the hand is pointing to

  • If the hand is between two numbers, note the lowest number (i.e. if the hand is between 9 and 0, note the number 9)

  • e.g. the meter reading here is 73177

 
Type 3: Hot water meter

  • Read the numbers from left to right

  • Read the white numbers only (disregard the red numbers)


  • Electricity Meters

     Type 1: Single rate meter

    • Read the numbers from left to right

    • Read the white numbers only (disregard the red numbers)

     
    Type 2: Cyclometer display meter

    • Read the numbers from left to right

     
    Type 3: Two rate or Multiple registers meter

    • Read the numbers from left to right

    • On the top display, read the numbers in white (disregard the red numbers)

    • On the bottom display, read the numbers in white (disregard the red numbers)

     
    Type 4: Dial meter

    • Read the numbers from left to right

    • On each dial, read the number that the hand is pointing to

    • If the hand is between two numbers, note the lowest number (i.e. if the hand is between 9 and 0, note the number 9)

     
    Type 5: Smart or Digital meter

    You don’t need to give us a read for this type of meter. As it’s a smart meter, it automatically records your electricity usage every 15 or 30 minutes, and sends your usage data to AGL daily.




    Where to find your meter

    Your meter can be a little tricky to find and may be located outside or inside your home. If its outside, you’ll likely find it on the left or right side of your home or on your front porch. Not there? It may be inside your home, so check in your laundry, garage or under your kitchen sink. Still no luck? Give us a call on 131 766 and we will see if we can help you locate your meter.

    If you live in an apartment building, duplex or other multi-dwelling, you should find the meters for your building together in one place, either in the basement, the carpark or in a cabinet on your level. Sometimes, particularly for gas meters in NSW, you may also find your meter under your kitchen sink. The meter should be labelled with your apartment or unit number. Just be sure to read the correct meter. Your meter number can be found on the back of your AGL bill.

Top 10 FAQs

How do online scams, like phishing or hoax activities, operate?

By  limydoo 28/Apr/2016/5:57AM

There are scam emails currently circulating that pretend to be from reputable energy companies, which claim you owe money for an outstanding gas or electricity bill and ask you to click on a link to view your account or to make a payment.

They often involve you being illegally contacted by an indivi...


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How can I read my digital meter?

By  JeremyH 06/Jul/2016/5:03AM

All meters have a display or information button (clear or grey in colour) which lets you scroll through its different registers. What you'll see will all depend on the type of meter you have.


If you live in New South Wales, Queensland or South Australia, you'll have one of the meters pictured below ...


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How are monthly bills determined?

By  JeremyH 28/Apr/2016/6:51AM

If you have a smart electricity meter that's remotely-read every day, we can use real usage data to work out your monthly bill.

However, if your meter is read every two to three months and we don't have actual data to use each month, we use a process to estimate your energy usage that looks at your ...


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Why do I get estimated bills?

By  JeremyH 28/Apr/2016/6:14AM

Estimated bills are based on our estimate of your energy usage (rather than an actual read of your meter). There are a number of reasons why this may happen.


For example, we might estimate your usage if your Distributor (who provide your usage information to us, your Retailer) has trouble accessing ...


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What is a digital meter?

By  JeremyH 06/Jul/2016/2:53AM

Digital meters, otherwise known as smart meters, are the next generation of electricity meters, replacing analogue ones. They measure your home's electricity use in 30-minute intervals, and can send this data automatically to your energy retailer every day using a secure wireless network.


Digital me...


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How do I change my account name?

By  JeremyH 28/Apr/2016/7:18AM

Call us anytime 24/7 on 131 245. A member of our customer service team can verify who you are and help you out.


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Does AGL have a mobile app?

By  MattyDubs 27/Apr/2015/5:44AM

We've released a free smartphone app to give you greater visibility and control over your energy usage. The AGL Energy app has been launched with Apple iOS compatibility, with planned compatibility for Android devices in the near future.

The new AGL Energy iPhone App lets you stay in control, i...


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What is a payment processing fee?

By  JeremyH 28/Apr/2016/6:17AM

If you pay your energy bills using a credit card, or any card that uses a credit card payment facility, AGL is charged a merchant services fee by your financial institution. This will appear on your next bill as 'payment processing fee'. You can view the Payment Processing Fee amount in your releva...


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How do I access my metering data?

By  limydoo 26/May/2016/5:46AM

You can access your metering data by completing the Single metering data request or Multiple metering data requests form available here.


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Can I have more time to pay my bill?

By  JeremyH 28/Apr/2016/6:11AM

Please call us anytime 24/7 on 131 245 if you're having trouble paying your bill. You may qualify for a payment plan, relief scheme or a government funded concession.


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