How to read your meter

Learn to identify and understand your meter using our guides below.

Where do I find my meter?

Stand-alone house

If your meter is outside, you should find it attached to one of the walls, on the front porch or at the rear of your home. 

Not there?

If you can’t find the meter on the outside, they can sometimes be located in the hallways, laundry or garage. For gas meters in NSW, your meter might be under your kitchen sink.

Apartment, duplex, or other multi-dwelling building

If you live in an apartment, duplex or other multi-dwelling building, your meters should be together in one place, either in the basement, carpark or in a cabinet on your floor.

If you’re in NSW and can’t find your gas meter in any of the above locations, it might be located under your kitchen sink.

Your meter should be labelled with your unit number, so make sure you’re reading the correct meter. If you’re not sure, check the meter number with the number on your AGL bill, invoice or the meter read entry screen on the AGL Energy app or My Account. The meter number is usually on the front of the meter.

How do I identify my meter?

Electricity meters

Choose which image best matches your meter, and we’ll show you step by step, how to read it.

When reading your meter, you’ll always want to look for your meter serial number, and the meter read number.

When submitting a read, confirm the meter’s serial number is the same as the one on your last bill, invoice or check on the ‘Enter your meter read’ screen on the AGL Energy app or My Account.

Electricity clock dial meters

Electricity clock dial meterThe reading for this meter is: 08695

How to read:

  • Read the dials from left to right. The dials turn in opposite directions, so if the first one turns clockwise, the next will turn anti-clockwise. Make sure to check which way each dial turns before you read it.
  • If the pointer is between two numbers, note down the lower number. The exception to this rule is when the pointer is between 9 and 0. In this case, note down 9.00

Electricity cyclonic dial meters

Electricity cyclonic dial meterThe reading for this meter is: 13858

How to read:

  • The meter read can be read from left to right, including all leading zeros. If a dial appears to be between numbers, record the lower number.
  • If your meter has two readings marked with an L and H, read both, left to right. If you have this meter type, submit both numbers.

Electricity digital display meters

Type 1

Electricity digital display meter type 1The reading for this digital electricity screen is: 80842

How to read:

  • Press the ‘display’ button to show the reading options on the screen. You might need to press it more than once to cycle to the correct display.
  • If available, check the configuration reference guide on the meter to determine which display you’ll need to read.
  • If you’re submitting a read, record your usage for Peak, Off-peak (if applicable) and Solar (if applicable), including all leading zeros.

Note: The screen above here shows ‘03’ in small digits. This means it’s on screen number 3, which displays the total KWh used. Do not include these numbers in your read. Do not press the ‘Boost’ button.

Type 2

Electricity digital display meter type 2The reading for this digital electricity screen is: 00188

How to read:

  • Press the ‘display’ button to show the reading options on the screen.
  • If you’re submitting a read, record your usage for Peak, Off-peak (if applicable) and Solar (if applicable), including all leading zeros.

Note: If you have more than one register, keep pressing ‘display’ to show the other registers. You can check your last bill, invoice, AGL App or My Account to confirm how many registers you have.

Type 3

Electricity digital display meter type 3The reading for this digital electricity screen is: 0010791

Type 4

Electricity digital display meter type 4The reading for this digital electricity screen is: 000196

Type 5

Electricity digital display meter type 5The reading for this digital electricity screen is: 035009

How to read type 3, 4 and 5:

  • If you’re submitting a read, record your usage for Peak, Off-peak (if applicable) and Solar (if applicable), including all leading zeros.

Note: If you have more than one register, the screen will automatically scroll. You can check your last bill, invoice, AGL App or My Account to confirm how many registers you have.

Active Stream digital meter

Model Mk10D

Active Stream digital meter Model Mk10D

How to read:

Model Mk10D – Three phase, one element

  • LCD 01 – Standard current date and time
  • LCD03 – Energy you’ve consumed
  • LCD 13 – Energy you’ve sent to the grid

Model Mk7C

Active Stream digital meter Model Mk7C

Model Mk7C – One phases, one element

  • LCD 01 – Standard current date and time
  • LCD03 – Energy you’ve consumed
  • LCD 13 – Energy you’ve sent to the grid

Model Mk7A2

Active Stream digital meter Model Mk7C

Model Mk7A2 – One phases, one element

  • LCD 01* – Standard current date and time
  • LCD03* – Energy you’ve consumed
  • LCD07* – Energy consumed by hot water
  • LCD 13* – Energy you’ve sent to the grid
  • LCD 43 – This register should record zero (Not applicable in South Australia)
  • LCD 53 – Total energy you’ve consumed (not applicable in South Australia)
  • LCD 63 – Total energy you’ve sent to the grid (not applicable in South Australia)

*Note: Some of the older meters will only have 4 LCD displays (01, 03, 07 and 13)

Gas meters

Choose which image best matches your meter, and we’ll show you step by step, how to read it.

When reading your meter, you’ll always want to look for your meter serial number, and the meter read number.

When submitting a read, confirm the meter’s serial number is the same as the one on your last bill, invoice or check on the meter ready entry screen on the AGL Energy app or My Account.

Gas clock dial meters

Gas clock dial meterThe reading for this meter is: 63854

How to read:

  • Read the dials from left to right. The dials turn in opposite directions, so if the first one turns clockwise, the next will turn anti-clockwise. Make sure to check which way each dial turns before you read it.
  • If the pointer is between two numbers, note down the lower number. The exception to this rule is when the pointer is between 9 and 0. In this case, note down 9.

Gas cyclonic dial meters

Type 1

Gas cyclonic dial meterThe reading for this digital electricity screen is: 00092

How to read:

  • Read your meter from left to right including all leading zeros. If a dial appears to be between numbers, record the lower number.

Note: Ignore the numbers after the comma “,” or decimal “.”. These are for testing purposes only.

Gas cyclonic dial – hot water meters

Type 2

Gas cyclonic dial – hot water meterThe reading for this digital electricity screen is: 1572.9157

How to read:

  • Read your meter from left to right including all leading zeros. If a dial appears to be between numbers, record the lower number.

Note: Depending on the type of meter you have, you might not need to type all the numbers shown. If your submitting your read via My Account or the App, the device will show you the number of boxes you need to fill in. Type in your read as instructed above until all the boxes are filled, including any red numbers.

Gas digital meter

Type 2

Gas digital meterThe reading for this digital electricity screen is: 00015596

How to read:

  • Read your meter from left to right including all leading zeros.

Note: Record all numbers and ignore the decimal ‘.’ if meter shows the numbers as 24.232, record it as 24232.

What’s the difference between a digital (smart) meter and a basic meter?

Digital meters (also known as smart meters) are the new generation of electricity meters. Unlike basic meters, a digital meter can be read remotely, which means no more bill estimates. Your usage is updated more regularly so it’s easier to budget and understand where your usage is going.

Basic meters require someone to physically attend the property to read it which only happens once every three months – bills in between these reads will be estimated.

Take your own basic meter reading

Why do I want to submit a meter read

For basic meters your distributor checks your meter every 2–3 months, but you can send us your meter reads anytime for better insights and more accurate bills.

  • Reduce estimated bills
  • Get energy usage insights
  • Control your budget
  • Help with your budget with bill projections and usage updates

Learn more about taking a self-service meter read.

How do I submit a meter read

Submit your readings with the AGL Energy app or log into My Account, select ‘Billing’ and then ‘My Meter Read’.

If you have more than one account, you can enter meter readings for both.

How to take a photo of your meter

If you’ve been asked to send us a photo of your meter, here’s a few tips.

Images need to be:

  • High-quality, clear image – not blurry. Remember to hold your camera steady!
  • Directly in front, not from above or below
  • Capture the entire face of the meter inside the frame of the photo
  • Free from dust or dirt
  • Not obscured by writing or glare. Please check the lighting.
  • Include 2 sets of numbers – the meter reading and the serial number

No

Example of an unclear meter 

Yes

Example of clear meter photo


How do I request my meter data?

Need a record of your energy usage? Learn how to request your metering data.