How to find your meter

Single dwelling

If your meter is outside, you should find it attached to one of the walls, or on the front or rear porch of your home.

Not there?

Typical locations inside your home include your hallway, laundry or garage. For gas meters in NSW, your meter might be under your kitchen sink.

Multi dwelling

If you live in an apartment, duplex or other multi-dwelling building, your meters should be together in one place, either in the basement, carpark or in a cabinet on your floor.

If you’re in NSW and can’t find your gas meter in any of the above locations, it might be located under your kitchen sink.

Your meter should be labelled with your unit number, so make sure you’re reading the correct meter. If you’re not sure, check the meter number with the number on your AGL invoice, or the meter read entry screen on the AGL App and My Account. The meter number is usually on the front of the meter.

Choose which image best matches your meter, and we’ll show you step by step, how to read it.

Electricity Meters
Gas Meters

Electricity clock dial


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Instructions for reading Electricity Clock Dial meters

Examples

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Type 1: The reading for this meter is: 36207

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Type 2: The reading for this meter is: 17679

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Type 3: The reading for this meter is: 51882

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Type 4: The reading for this meter is: 88196



Instructions

  1. Check the serial number is the same as the one on your last invoice, the AGL App or My Account.
  2. Read the dials from left to right.The dials turn in opposite directions, so if the first one turns clockwise, the next will turn anti-clockwise. Make sure to check which way each dial turns before you read it.
  3. If the pointer is between two numbers, note down the lower number. The exception to this rule is when the pointer is between 9 and 0. In this case, note down 9.

Things to watch out for 

  • If the pointer is between two numbers, note down the lower number. In the example below, you should note down 4.

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  • Sometimes, the pointer will look like it’s directly on a number. Before you type anything down, look at the next dial.

If the pointer on the next dial is between 0 and 1, note down the number that the previous pointer was on. For example, if the dials look like the below, note down 3.

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If the pointer on the next dial is between 9 and 0, note down the number before the one the previous pointer was on. For example, if the dials look like the below, note down 2.

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Electricity cyclonic dial


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Instructions for how to read your Electricity Cyclonic Dial meter

Instructions

  1. Confirm this meter’s serial number is the same as the one on your last invoice, the AGL App or My Account.
  2. Record your meter read by typing in each number from left to right as you read them, including all leading zeros. If a dial appears to be between numbers, record the lower number.
  3. For Type 2, read both the L and H readings.

Examples

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Type 1: Reading for this meter is: 056156

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Type 2: Reading for this meter is: L 005218 and H 012943


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Type 3: Reading for this meter is: 83544

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Type 4: Reading for this meter is: 36995



Electricity digital display


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Instructions for reading your Electricity Digital Display meter
Type 1

Reading for this digital electricity screen is: 86798

  1. Confirm this meter’s serial number is the same as the one on your last invoice, the AGL App or My Account.
  2. Press the ‘display’ button to show the reading options on the screen. You might need to press it more than once to cycle to the correct display.
  3. If available, check the configuration reference guide on the meter to determine which display you’ll need to read.
  4. Record your usage for Peak, Off-peak (If applicable) and Solar (If applicable), including all leading zeros.

Note: The screen above shows ‘03’ in small digits. This means it’s on screen number 3, which displays the total kWh used. Do not include these numbers in your read. Do not press the ‘Boost’ button.

 


 
Type 2

Reading for this digital electricity screen is: 03351

  1. Confirm this meter’s serial number is the same as the one on your last invoice, the AGL App or My Account.
  2. Press the ‘display’ button to show the reading options on the screen.
  3. Record your usage for Peak, Off-peak (If applicable). and Solar (If applicable), including all leading zeros.

Note: If you have more than one register, keep pressing ‘display’ to show the other registers. You can check your last invoice, AGL App or My Account to confirm how many registers you have.

 


 
Type 3

Reading for this digital electricity screen is: 0001848

  1. Confirm this meter’s serial number is the same as the one on your last invoice, the AGL App or My Account.
  2. Record your usage for Peak, Off-peak (If applicable) and Solar (If applicable) including all leading zeros.

Note: If you have more than one register, the screen will automatically scroll. You can check your last invoice, AGL App or My Account to confirm how many registers you have.

 


 
Type 4

Reading for this digital electricity screen is: 001202

  1. Confirm this meter’s serial number is the same as the one on your last invoice, the AGL App or My Account.
  2. Record your usage for Peak, Off-peak (If applicable) and Solar (If applicable) including all leading zeros.

Note: If you have more than one register, the screen will automatically scroll. You can check your last invoice, AGL App or My Account to confirm how many registers you have.

 


 
Type 5

Reading for this digital electricity screen is: 002282

  1. Confirm this meter’s serial number is the same as the one on your last invoice, the AGL App or My Account.
  2. Record your usage for Peak, Off-peak (If applicable). and Solar (If applicable), including all leading zeros.

Note: If you have more than one register, the screen will automatically scroll. You can check your last invoice, AGL App or My Account to confirm how many registers you have.

 


Active Stream digital meter

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Instructions on how to read your Active Stream meter

Meter type ‘Mk10D’

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Meter type: Mk10D – Three phase, one element

 The table below shows meter's register, LCD label and description.

register LCD Description
F03D 01 Standard Current Date and Time
1E00 03 Excess energy consumed by customer
IE10 13 Excess energy exported by customer

 


Meter type MK7C

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Meter type MK7C – One phase, one element

The table below shows LCD Label and Description

LCD Description
01 Standard Current Date and Time
03 Excess energy consumed by customer
13 Excess energy exported by customer

 


Meter type MK7A2

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Meter type MK7A2 – One phase, two element

lcd description as per configuration
01* Standard Current Date and Time
03* Excess energy consumed by customer
13* Excess energy exported by solar system
07* Total energy consumed by customer's hot water
43 This register should record zero
53 Total Excess energy consumed by customer
63 Total Excess energy exported by solar system

 

*Some of the older meters will only have 4 LCD displays (01, 03, 07 and 13)

PFIT Solar Configuration

lcd description as per configuration
01 Standard Current Date and Time
03 Excess energy consumed by the customer's load
13 This register should record zero for PFIT meters
07 Total energy consumed by the solar system
43 Total energy produced by the customer solar system
53 Total Excess energy consumed by customer
63 Total Excess energy exported by solar system

Gas clock dial

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Instructions on how to read your Gas Clock Dial meter

Example

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The reading for this meter is 0140


Instructions

  1. Confirm this meter’s serial number is the same as the one on your last invoice, the AGL App or My Account.
  2. Read the dials from left to right. The dials turn in opposite directions, so if the first one turns clockwise, the next will turn anti-clockwise. Make sure to check which way each dial turns before you read it.
  3. If the pointer is between two numbers, note down the lower number. The exception to this rule is when the pointer is between 9 and 0. In this case, note down 9.

Things to watch out for 

  • If the pointer is between two numbers, note down the lower number. In the example below, you should note down 4.

dial_explainer_1

  • Sometimes, the pointer will look like it’s directly on a number. Before you type anything down, look at the next dial.

If the pointer on the next dial is between 0 and 1, note down the number that the previous pointer was on. For example, if the dials look like the below, note down 3.

dial_explainer_2dial_explainer_3

If the pointer on the next dial is between 9 and 0, note down the number before the one the previous pointer was on. For example, if the dials look like the below, note down 2.

dial_explainer_4dial_explainer_5



Gas Cyclonic Dial

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Instructions for reading your Gas Clyclonic Dial meter

Instructions

  1. Confirm this meter’s serial number is the same as the one on your last invoice, the AGL App or My Account.
  2. Record your meter read by typing in each number from left to right as you read them, including all leading zeros. If a dial appears to be between numbers, record the lower number.

Note: Ignore all numbers after the comma ‘,’ or decimal ‘.’ These are for testing purposes only.

Examples

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Type 1: The reading for this meter is 00922

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Type 2: the reading for this meter is 00567


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Type 3: The reading for this meter is 8798

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Type 4: The reading for this meter is11924



Gas cyclonic dial – hot water

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Instructions for how to read your Gas Cyclonic Dial - hot water meter

Instructions

  1. Confirm this meter’s serial number is the same as the one on your last invoice, the AGL App or My Account.
  2. Record your meter read by typing in each number from left to right as you read them, including all leading zeros. If a dial appears to be between numbers, record the lower number.

Note: Depending on the type of meter you have, you might not need to type all the numbers shown. The device you’re recording your read on will show you the number of boxes you need to fill in. Type in your read as instructed above until all the boxes are filled, including any red numbers.

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Type 1: The reading for this meter is 1805.0291

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Type 2: The reading for this meter is 0178.5619

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Type 3: The reading for this meter is: 0048.417



Gas digital


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Instructions for reading your Gas Digital meter

Instructions

  1. Confirm this meter’s serial number is the same as the one on your last invoice, the AGL App or My Account.
  2. Record your meter read by typing in each number from left to right as you read them.

Note: Record all numbers and ignore the decimal '.' If meter shows the numbers as 24.232, record it as 24232

Example

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The reading on this meter is: 24232