Read your own meter

Learn how to find and read your gas and electricity meter.

Identify your meter type

If you have a basic meter, you can get more up-to-date information about your energy use by sending us your meter read.

The meters below are 'basic meters'. These meters need to be physically read at the meter.

'Digital meters' (also known as smart meters, interval meters or comms meters) are the new generation of electricity meters. Unlike basic meters, a digital meter can be read remotely, which means no more bill estimates. Your usage is updated more regularly so it’s easier to budget and understand where your usage is going.

Manually Read Interval Meters are a type of interval meter that cannot be read remotely. These meters need to be physically read at the meter, using a special device that downloads the meter read data.

Request a digital meter

Find your meter

Most meters are outside:

  • Attached to one of the external walls
  • On the front porch
  • At the rear of your house.

Some meters can be inside:

  • In the hallway near the front of the house
  • In other hallways
  • In the laundry
  • In the garage
  • Under the kitchen sink

If you live in a multi-dwelling building, your meters will probably be together in one place.

This could either be in the:

  • basement
  • carpark, or
  • in a cabinet on your floor.

If you live in NSW, your meter could also be under your kitchen sink.

Your meter should be labelled with your unit number, so make sure you’re reading the right meter. The meter number is usually on the front of the meter.

Read your meter

Before you start

Make sure your meter’s serial number is the same as the one on your last bill, or in the ‘Enter your meter read’ screen of My Account or the AGL app.

Electricity meters

The reading for this meter is: 98595

  • If you're in front of the meter, read each dial from left to right. Helpful hint: the dials alternate in direction.
  • If the pointer is between two numbers, note down the lower number. The only exception is if the dial sits between 9 and 0, you should note down 9.
  • If the pointer is resting directly on a number, look at the dial to the right. If this number hasn't passed 0, then the original dial hasn't passed the number yet and you should note the lower number.

The reading for this meter is: 13858

  • Read the meter from left to right, including all the zeros before the numbers.
  • If a dial is between numbers, record the lower number. The exception is when the dial sits between 9 and 0, note down 9.
  • If your meter has two readings marked with 'L' and 'H', read both. If you have this meter type, send us both numbers.

Type 1

The reading for this meter is: 80842

  • Press the ‘Display’ button to show the reading options on the screen. You might need to press it more than once to cycle to the correct screen.
  • If available, check the configuration reference guide on the meter to find out which screen you’ll need to read.
  • If you’re sending us a read, record your usage for peak, off-peak (if applicable) and solar (if applicable), including all the zeros before the numbers.

Note: The screen in the image shows ‘03’ in small numbers. This means it’s on screen number 3, which shows the total KWh used. Don't include these numbers in your read. Take care not to press the ‘Boost’ button if there is one on your meter.

Type 2

The reading for this meter is: 00188

  • Press the ‘Display’ button to show the reading options on the screen.
  • If you’re sending us a read, record your usage for peak, off-peak (if applicable) and solar (if applicable), including all the zeros before the numbers.

Note: If you have more than one register, keep pressing ‘Display’ to show the other registers. You can check your last bill, invoice, My Account or the AGL app to confirm how many registers you have. Take care not to press the ‘Boost’ button if there is one on your meter.

Type 3

The reading for this meter is: 0010791

  • Record your usage for peak, off-peak (if applicable) and solar (if applicable), including all the zeros before the numbers.

Note: If you have more than one register, the screen will automatically scroll. You can check your last bill, invoice, My Account or the AGL app to confirm how many registers you have.

Type 4

The reading for this meter is: 000196

  • Record your usage for peak, off-peak (if applicable) and solar (if applicable), including all the zeros before the numbers.

Note: If you have more than one register, the screen will automatically scroll. You can check your last bill, invoice, My Account or the AGL app to confirm how many registers you have.

Type 5

The reading for this digital electricity meter is: 035009

  • If you’re sending us a meter read, record your usage for peak, off-peak (if applicable) and solar (if applicable), including all the zeros before the numbers.

Note: If you have more than one register, the screen will automatically scroll. You can check your last bill, invoice, My Account or the AGL app to confirm how many registers you have.

Active Stream (PlusES) digital meters

Model Mk10D – Three phase, one element
  • Register F03D: LCD 01 – Standard current date and time
  • Register 1E00: LCD 03 – Energy you’ve used
  • Register 1E10: LCD 13 – Energy you’ve sent to the grid
Model Mk7C – One phase, one element
  • LCD 01 – Standard current date and time
  • LCD03 – Energy you’ve used
  • LCD 13 – Energy you’ve sent to the grid
Model Mk7A2 – One phase, two element
  • LCD 01* – Standard current date and time
  • LCD03* – Energy you’ve used
  • LCD07* – Energy used by hot water
  • LCD 13* – Energy you’ve sent to the grid
  • LCD 43 – This register should record zero (Not applicable in South Australia)
  • LCD 53 – Total energy you’ve used (not applicable in South Australia)
  • LCD 63 – Total energy you’ve sent to the grid (not applicable in South Australia)

*Note: Some of the older meters will only have 4 LCD displays (01, 03, 07 and 13)

PFIT Solar Configuration

  • LCD 01 - Standard current date and time
  • LCD 03 - Excess energy consumed by customer's load
  • LCD 07 - Total energy consumed by solar system
  • LCD 13 - This register should record zero for PFIT meters
  • LCD 43 - Total energy produced by customer solar system
  • LCD 53 - Total excess energy consumed by customer
  • LCD 63 - Total excess energy exported by solar system

Gas meters

Type 1

The reading for this meter is: 00092

  • Read your meter from left to right including all the zeros before the numbers.
  • If a dial appears to be between numbers, record the lower number.

Note: Ignore the numbers after the comma or decimal point. These are for testing purposes only.

Type 2: Hot water meters

The reading for this meter is: 157291

  • Read your meter from left to right including all the zeros before the numbers.
  • If a dial appears to be between numbers, record the lower number.
  • Enter all the black and white numbers then the first two red numbers.

Type 1

The reading for this gas meter is: 0001559

  • Read your meter from left to right including any zeros before the numbers.

Note: Move the decimal point two spaces to the right, and record all numbers up to the new decimal point position. For example, if the meter shows the numbers as 00024.232, record it as 0002423.

Ready to submit your meter read online?

Find out how you can use My Account or the AGL app to Submit a meter read.

Get the latest from our Neighbourhood

How to read AGL Active Stream smart meters in South Australia

Active Stream have confirmed that the document linked below is in error for MK7A2 meters installed in South Australia, and they intend to correct the document. We confirm that all contestable metering is set to Eastern Standard Time (EST) as per the National Electricity Market rules. NSW, QLD and SA all have EST applied, even during daylight savings time, however the data is adjusted in the back end to correct the time. Regarding your meter reads, we apologise for the confusion caused. For SA meters, registers 53 and 63 are not applicable and apply to Premium Feed In Tariff (PFit) sites in NSW. We will inform the team and amend our reference guide accordingly. Customers in SA should refer to registers 1, 3, 7 and 13. All other registers are for information only. 01 time/date 03 total energy consumed by house 07 total energy consumed by hot water 13 Excess energy exported by solar Please note that all reads are cumulative. We hope the above addresses your query. If you have further questions or require clarification on the above please let us know. Many thanks. "Active Stream is an accredited Meter Provider and Meter Data Provider, which provides digital metering devices and data services to energy retailers, distributors and other business in the NEM." "Established in 2014, Active Stream Pty Ltd (Active Stream) as a wholly-owned subsidiary of AGL Energy Limited, delivers a complete end-to-end digital meter solution that includes meter supply, deployment, maintenance, data collection, management and support. Our digital metering solutions enable businesses to fully realise the benefits of advanced metering technology to deliver their services more efficiently and offer innovative products to better meet the needs of current and future energy consumers." How to Read Electricity Meters - Consumer Guide The linked complete document above is published by Active Stream and is a very clear guide on how to read AGL smart meters in South Australia. The following is a summary of the document. Definition of Terms Export Energy Electricity that is generated by the customer and delivered back to the network Import Energy Electricity that is drawn from the local distribution network and consumed or used within the customer’s installation Net Metering A metering system that measures the energy imported from distribution network and/or excess energy generated and exported into the distribution network Gross Solar Metering A metering system that measures the total electricity generated by the solar panels or other generating systems Energy All the energy readings displayed on meter the Meter LCD display are in Watt hours PFIT Premium Feed‐In Tariff Note: The definitions above are based on customer’s point of view. Model MK7C The table below shows meters LCD Label and Description. LCD Description 01 Standard Current Date and Time 03 Excess energy consumed by customer 13 Excess energy exported by customer Model MK7A2 Author's Note: The green button is the boost button and can be used at any time by holding it in for several seconds until you hear a relay click in and see "ConnECt" on the display. This will power the hot water (controlled load) for two hours from the grid. Controlled load cannot be powered from solar batteries, only from the grid, and it is recorded by register 07, so I assume one is paying controlled load rates during a daytime boost. You cannot stop the two hour timer once initiated, so if you don't wish to run it for the full two hours you can isolate the hot water by switching off the hot water circuit breaker after the required time. Remember to turn the breaker back on after boosting for normal off-peak night time operation. You can boost multiple times in one day but there is no specific indication of boost being on. The easiest way to test if boost is on is to turn the hot water breaker off and on and see if the "1000 imp/kWh" LED either stops pulsing, or at least, slows down significantly, and then goes back to the previous rate. The button below the green button is used for scrolling through the LCD display registers. I have amended the table in accordance with Active Stream's correction. The table below shows meters LCD Label and Description. LCD Description As Per Configuration 01 Standard Current Date and Time 03 Excess energy consumed by customer 13 Excess energy exported by solar system 07 Total energy consumed by customer’s hot water 43 Not applicable in South Australia 53 Not applicable in South Australia 63 Not applicable in South Australia Note: Some of the old meters will only have 4 LCD displays (i.e. 01,03, 07 and 13). Model MK10D The table below shows meters LCD Label and Description. LCD Description 01 Standard Current Date and Time 03 Excess energy consumed by customer 13 Excess energy exported by customer

user avatar Updated: Feb 2024


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