Payment extensions and instalment plans

For when you need a little more time to pay your bill.

Life doesn't always go to plan and sometimes you need a little flexibility. If you're having a hard time paying your bill, there are a couple of options that may help you.

  • Delay payment of a bill with a payment extension
  • Pay smaller amounts more often and change how often you pay with an instalment plan.

And remember, you can always pay in advance if you have the money.

Payment extension

If you need more time to pay your bill you can request a payment extension in My Account or the AGL app.

Use My Account

  1. In the My Account 'Overview' tab, find the bill you'd like more time to pay
  2. Select 'Payment assistance'
  3. Select 'Extend my due date'
  4. Select the number of extra days you need

Skip to 'Payment assistance' in My Account

Use the AGL app

  1. In the AGL app 'Billing' tab, tap your bill
  2. Tap 'Payment assistance'
  3. Tap 'Set up' next to Payment Extension

If you're having trouble, send us a message in My Account or the AGL app. Have your account number and recent bill handy.

Use a Voice Assistant

“Hey Google, ask AGL to extend my payment due date.”

"Alexa, ask AGL to extend my payment due date.”

Connect your voice assistant

Instalment plan

Split your bill into smaller amounts and pay it off over a longer time before your next bill is due.

Use My Account

  1. In the My Account 'Overview' tab, find the bill you'd like more time to pay
  2. Select 'Payment assistance'
  3. Select 'Set up instalments'
  4. Select how much and how often you would like to pay

Skip to 'Payment assistance' in My Account

Use the AGL app

  1. In the AGL app 'Billing' tab, tap your bill
  2. Tap 'Payment assistance'
  3. Tap 'Set up' next to Instalment Plan

If you're having trouble, or need to finish paying your instalments after your next bill is due, send us a message in My Account or the AGL app. Have your account number and recent bill handy.

Other support options

Financial hardship programs

If you're having ongoing trouble paying bills, then we can work with you to design a support program for your individual situation.

Find out about our Financial Hardship Assistance

Help to reduce your energy usage

For smart tips to help you use less energy visit Energy saving tips.

Or, get a personalised energy saving plan from Energy Coach.

‎Worried about disconnection?

We'll always let you know if your electricity or gas might be cut off because of money you owe.  

If you’re experiencing financial difficulties and have trouble paying your energy bill on time, please contact us as soon as possible.


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