Payment extensions and instalment plans
For when you need a little more time to pay your bill.
For when you need a little more time to pay your bill.
Life doesn't always go to plan and sometimes you need a little flexibility. If you're having a hard time paying your bill, there are a couple of options that may help you.
And remember, you can always pay in advance if you have the money.
If you need more time to pay your bill you can request a payment extension in My Account or the AGL app.
Skip to 'Payment assistance' in My Account
If you're having trouble, send us a message in My Account or the AGL app. Have your account number and recent bill handy.
“Hey Google, ask AGL to extend my payment due date.”
"Alexa, ask AGL to extend my payment due date.”
Split your bill into smaller amounts and pay it off over a longer time before your next bill is due.
Skip to 'Payment assistance' in My Account
If you're having trouble, or need to finish paying your instalments after your next bill is due, send us a message in My Account or the AGL app. Have your account number and recent bill handy.
If you're having ongoing trouble paying bills, then we can work with you to design a support program for your individual situation.
For smart tips to help you use less energy visit Energy saving tips.
Or, get a personalised energy saving plan from Energy Coach.
We'll always let you know if your electricity or gas might be cut off because of money you owe.
If you’re experiencing financial difficulties and have trouble paying your energy bill on time, please contact us as soon as possible.