Family and domestic violence

Our commitment to supporting all employees and customers who are experiencing or impacted by family and domestic violence.

Family and domestic violence

We’re here to support you

If there’s an immediate threat to your safety, call emergency 000.


What is family and domestic violence?

Family and domestic violence takes different forms and may be known as different things such as, relationship violence or intimate partner violence.

It’s a pattern of abusive behaviour where a person seeks to control and dominate another person1. It is not limited to physical abuse, and other forms of family and domestic violence can include2:

  • Economic abuse – when one partner has control over the other’s access to economic resources, it diminishes that person’s capacity to support themselves, and they become financially dependent on the perpetrator. For example: the perpetrator prevents you from accessing funds, decides when or how you can access or use cash, forces you to put bills in your name, or puts bills under their name and without taking financial responsibility for them,
  • Emotional or psychological abuse,
  • Sexual abuse,
  • Threatening or coercive behaviour, and/or
  • Any other way that seeks to control or dominates a person and cause them to fear for their safety or wellbeing, or that of someone else.

Family and domestic violence can happen to anyone, in any postcode, in any community. It can be used by a perpetrator to undermine a person’s rights, inhibit their options, undermine their safety, mental and physical health, and limit opportunities for learning and participation, access to material basics and economic wellbeing, relationships and connection.

How can we help

We’re committed to supporting all employees and customers who are experiencing or impacted by family and domestic violence. We’ll provide a supportive and confidential environment where you can feel comfortable informing us of your situation and seeking the support you need.

AGL’s Family and Domestic Violence Policy (PDF)

Easy English / Accessible: AGL’s Family and Domestic Violence Policy (PDF)

Arabic: سياسة العنف الأسري والمنزلي لشركة جميع الولايات

Italian: Politica aziendale AGL sulla violenza famigliare e domestica

Korean: 가정 폭력 (Family and Domestic Violence) 정책

Simplified Chinese: AGL家庭暴力政策

Vietnamese: Chính sách về Bạo hành Gia đình và Trong nhà của AGL

We recognise everyone’s circumstances are different and you may require support for various services at different times. Listed below are some immediate and national support services to assist you. A more in-depth list including culturally relevant and state specific services can be found in the AGL Family and Domestic Violence Policy (PDF).


Emergency Response (24 hours)

Call 000

National 1800 RESPECT Line

Call 1800 737 732

National counselling and support service for people impacted by family and domestic violence, sexual assault and abuse

Go to site

1 (2012). What is family & domestic violence, Better Health, viewed 13 November 2019,
2 Family & domestic Violence Resource Centre Victoria. (2013). What is family & domestic violence? Viewed 13 November 2019:

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