Self service meter read
Submit your own meter readings and get clearer usage updates and bill projections.
How it works
AGL customers can provide their own meter read quickly and easily and request an adjustment to an estimated bill based on the meter read submitted.
Why submit your own meter readings?
-
No more estimated bills
Provide your own meter read two days before your next bill date to avoid an estimated bill.
-
Knowledge is power
Find out how much energy you are using, any time you like.
-
Control your budget
Get on top of your budget with bill projections and usage updates.
Find out how to locate and read your meter type in our how to read your meter guide.
Submit your own meter read
If you have a basic meter, you can submit your own read and request that your bill be adjusted based on the meter read you provide.
Submit your readings with the AGL Energy app on your smartphone.
Simply log in to My Account, select 'Usage' and then select the 'fuel type' you wish to enter a read for.
If you have more than one account, you can enter meter readings for both.
Have the account details, meter number and register number ready, then get in touch with our customer service team to submit your reading.
If your meter read was not accepted, it may be because:
- The read was too high or too low compared to the last official read
- The read has been taken too far in the past
- The photo provided wasn't clear or accurate
- No photo was provided when requested
- The meter number was incorrect in a different way
- Our records indicate the meter is faulty, disconnected, or pending replacement
Dispute a rejected meter read
If your meter read was rejected and you think it doesn't match any of the above reasons, you can dispute it. Head to our complaints page for more details.
This feature isn’t available to customers with a digital meter. Learn more about your digital meter.
