Terms and Conditions

Plan Summary

This plan has no fixed term. The benefits and rewards that you sign up to apply for an initial fixed benefit period. If we don’t contact you before the end of any fixed benefit period, the benefits and rewards will continue to apply for a further fixed benefit period. Exit fees apply during the initial fixed benefit period only.

Market contract terms

  • You must review the AGL's General Terms for Market Contracts. They contain important information you need to know about your Energy Plan.
  • You are also entitled to a standing offer which is the energy plan your designated retailer is required to offer you under energy regulations.

Important Information

  • AGL can vary your rates, tariff structure and terms of the energy plan at any time by writing to you.
  • Acceptance of this offer constitutes written consent to transfer your gas and/or electricity to AGL.
  • If you have elected to sign up for monthly billing, you will receive your gas and/or electricity bills on a monthly basis.
  • If you have elected to receive your bills and other correspondence by email, your bills and correspondence will be sent to the email address provided by you.

Fees, rates and charges

  • AGL can vary your rates, tariff structure and terms of the energy plan at any time by writing to you.
  • If you are moving home you may incur a connection fee and be required to pay for any usage between the connection date and your cooling off date.
  • If an exit fee is shown in the Energy Plan Table (located in the Offer fees and charges section), you may be charged this fee if you terminate this Energy Plan after the cooling off period expires.
  • Fees such as an account establishment fee, late payment fee, dishonoured payment fee or payment processing fee, and other charges relating to your Meter or Supply Address may apply under this Energy Plan. For the AGL Fee Schedule and AGL's General Terms for Market Contracts, please click here.
  • credit, then this account credit will appear as a separate credit (GST exclusive) on your first electricity bill. Your account credit applies only in conjunction with this AGL Energy Plan and is not transferrable.

Billing and payment

  • Acceptance of this offer constitutes written consent to transfer your gas and/or electricity to AGL. If your gas and/or electricity is currently billed by another retailer than the supply commencement date with AGL is likely to be the date of your next meter read. You can expect a final bill from your current retailer.
  • Unless you have selected monthly billing, you will be billed every 3 months for electricity and every 2 months for gas if you live in Victoria, or every 3 months for gas for all other states.
  • Your payment options will be listed on your bill. These include cash, cheque, credit card (Mastercard, Visa), direct debit, BPay®, POST billpay®, or any other method listed on your bill. If you use a payment method and AGL incurs a merchant services fee (including payment by credit card) you may be charged a payment processing fee.

Contact, privacy and disputes

We may contact you as part of an audit to ensure that you have understood and consented to your Energy Plan.

By consenting to this offer, you agree that AGL may use your personal information to promote and market products and services to you in accordance with AGL’s Privacy Policy. You also agree that AGL may use the personal information that you have provided to assist us in supplying you with your gas and / or electricity. If you do not wish us to contact you to promote and market products, please call 131 245 or change your marketing preferences in AGL Energy Online. See AGL’s Privacy Policy (available on www.agl.com.au and on request) for further details about how we handle your personal information and your access, correction and complaint rights.

We may exchange your personal information (including information about payment defaults and other information about your personal or commercial credit worthiness) with credit reporting bodies, other credit providers, your guarantors (if any) or other parties for purposes including assessing your application for credit, reviewing and reporting on your credit worthiness and status, monitoring your credit arrangements, collecting overdue payments and assisting potential guarantors to decide whether to act as guarantor. See AGL’s Credit Reporting Policy (available on www.agl.com.au and on request) for further details about the credit-related personal information we collect, what we do with it, where we send it, the credit reporting bodies we use and your opt-out, access, correction and complaint rights with us and credit reporting bodies.

AGL has a Dispute Resolution policy, which outlines how to contact us if you have a concern or complaint, as well as contact details for your energy ombudsman.

If you do not understand any of this information or require further information please call AGL 24/7 on 131 245.

Registered Office Level 22, 101 Miller St, North Sydney NSW 2060, Tel: 131 245, Fax: 1300 660 245 Email: customer.service@agl.com.au.