The fee schedule documents for market retail contracts and standard retail contracts provide details of the following fees (if applicable):
- Payment processing fees, including late payment fee
- Paper bill fee
- Reconnection, disconnection and other pass-through fees
- Other applicable fees
A market retail contract may include discounts and benefits that a standard retail contract will not.
A standard retail contract is a basic plan with the terms and conditions being set by regulations.
Pass through fees
A distributor is a company (separate from AGL) that will look after the electricity poles, wires and pipes in your area. If we need to arrange a repair or service on your behalf, we may pass through the fees that they’ve charged us onto your bill.
For a summary of the pass through fees for the distributor in your area, you can use our fees and charges tool.