If you’ve submitted a meter read that’s been rejected, you can request a review of our decision. More information on raising a concern or lodging a dispute can be found on our complaints page.
Receiving energy concessions, rebates and grants
Eligible customers can receive a variety of government-funded energy concessions that we may be able to administer on behalf of the state government.
Note: The terms and conditions, the amounts and applicability of concessions, rebates and grants are subject to change by state governments and can vary from state to state.
Availability of product safety information
Safety information on our products and services are available from us when you purchase appliances. This information provides you with a clear outline of any potential hazards or risks when using the appliance and how to avoid those risks.