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Our Commitment to the Community

Did you know that AGL is one of Australia's leading integrated energy companies and the largest ASX listed owner, operator and developer of renewable energy generation in the country?

AGL has already invested over $3 billion in renewable investments, including AGL's Nyngan and Broken Hill solar plants, Australia’s largest utility-scale solar photovoltaic (PV) power plants.

We are taking action toward creating a sustainable energy future for our investors, communities and customers.

Customers are at the heart of everything we do

At AGL we are passionate about providing quality service to our customers.  To ensure we better understand what this means, we regularly arrange informal customer discussions with a broad range of our customers, to listen to them and hear how they feel about the service we offer.  Representatives from across AGL attend these discussions, allowing us to hear about what we do well, and how we can improve.  Everyone at AGL is invested in improving the experience our customers receive.

Our vision, 'creating energy solutions for the communities of today and tomorrow', puts the customer at the heart of everything we do. We rely on you, just like you rely on us and this isn’t something we take lightly. We are privileged to have a place in Australian homes and we are committed to giving back to those in need.

Energy for life

AGL is proud to be a responsible organisation that is committed to supporting the communities in which we live and work. AGL’s Energy for Life’ program aims to give back to the community and to support families in financial hardship.

As part of AGL’s Energy for Life program, AGL is investing more than $3 million over the six years from 2012 in a series of strategic partnerships with The Smith Family, the Cancer Council, the Julian Burton Burns Trust and St Vincent de Paul Society.  

AGL’s Affordability Initiative

We acknowledge that as an essential service provider, AGL has a responsibility to ensure it provides appropriate support to vulnerable members of the community. Life changes, the unexpected can happen and energy costs can be the cause of stress in the household budget.

Consequently, in December 2014, AGL launched its Affordability Initiatives after consultation with community and consumer group leaders. Our key commitments are:

  • Improve the way we work with our customers 
  • Invest $6 million over three years to support hardship customers
  • Target early intervention to support vulnerable customers
  • Support policies which enhance competition of offers
  • Improve comparability and transparency
  • Deliver clear customer choice
  • Offer direct contact for financial counsellors and community workers
  • Provide easy to find assistance.

Our commitments to provide meaningful support to our customers are being made to, and following consultation with: Brotherhood of St Laurence, Financial Counselling Australia, NSW Public Interest Advocacy Centre, Queensland Council of Social Service, St Vincent de Paul Society, Kildonan Uniting Care and South Australian Council of Social Service.

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