Unlimited data
Browse with peace of mind – and no excess data charges.
No lock-in contract
Flexibility to change your plan once a month, with our month-to-month plans.
Certified carbon neutral
Your plan is carbon neutral, certified by Climate Active, at no extra cost.
Once you sign up, we'll begin processing your connection. Depending on your connectivity type and previous installations, an nbn technician appointment may be required. We'll let you know and provide details of the appointment if needed.
If a technician appointment isn't required, hang tight. We'll arrange to get you connected remotely and dispatch your modem, if it's been ordered. We'll keep you posted on the progress and provide a connection date as soon as possible.
If you’re bringing your own modem, you need to ensure it’s compatible with the nbn network and follow any requirements or directions provided by us or nbn co. Check with your modem manufacturer if you’re unsure about compatibility.
With Home Basic, Standard, Fast or Superfast plans, you can buy a TP-Link VX230v modem or eero mesh wi-fi device outright from us for $149. The type of device you receive may depend on availability, plan type and your nbn connection type. Home Ultrafast customers who take up our Home Phone plan can also buy the TP-Link VX230v modem. This charge will appear on your first bill. You can also choose to pay monthly with a device payment plan over 12 months ($12.41 per month, total cost $148.92) or 24 months ($6.20 per month, total cost $148.80).
Home Ultrafast customers (without the Home Phone plan) can buy the eero Pro 6 device outright for $330. This charge will appear on your first bill. You can also choose to pay monthly with a device payment plan over 12 months ($27.50 per month, total cost $330) or 24 months ($13.75 per month, total cost $330).
If you cancel your nbn plan within the device payment plan period, you’ll need to pay out the remaining modem fee (the monthly modem fee for each remaining month) as a lump sum on your next bill. Read the Device Payment Plan terms for more details.
The speed of your internet connection depends on a number of factors including:
- your type of connection, (FTTP, FTTC, FTTN, FTTB, FW or HFC)
- modem quality
- in-home cabling
- distance between your modem and Wi-Fi devices
- electrical and Wi-Fi channel interference
- number of devices connected.
Fixed Wireless connections can also be affected by cell congestion.
Actual speeds for FTTC, FTTB and FTTN services to be confirmed with you.
Our plans use VoIP technology, which stands for Voice over Internet Protocol. Basically, it allows you to make phone calls using your internet connection (just like when you use programs like Skype).
When you make calls with a traditional landline, you’re using a wired connection. With a home phone plan using VoIP, your conversation is transmitted digitally.
If you’re connected to nbn network via Fibre to the Node (FTTN) or nbn Fibre to the Curb (FTTC), you may be eligible to upgrade to nbn Fibre to the Premise (FTTP) at no extra charge.
Upgrading to FTTP will give you access to our higher speed plans, which are designed to help you do more online including:
- Have multiple people online at the same time
- Work from home and video calls
- Stream high-definition video (4K)
- Play online games
How to upgrade from FTTN to FTTP
If your address is eligible for an upgrade, you’ll need to order a Home Fast plan or higher and remain on this plan for a minimum of 12 months. If you cancel or downgrade your nbn plan to a plan below Home Fast within 12 months, you’ll be charged a one-off cancellation fee of $200 (including GST). Read full terms
How to upgrade from FTTC to FTTP
If your address is eligible for an upgrade, you’ll need to order a Home Superfast plan or higher and remain on this plan for a minimum of 12 months. If you cancel or downgrade your nbn plan to a plan below Home Superfast within 12 months, you’ll be charged a one-off cancellation fee of $200 (including GST). Read full terms
How to check your eligibility
- Go to the nbnco website
- Enter your address to see if you may be eligible for an upgrade
- Call us on 131 245 to ask about upgrading to FTTP
Is installation work required?
nbn co will undertake pre-activation work before the upgrade can occur. If nbn co determines that installation charges will apply, you will be responsible for those charges.
An appointment may be required for the upgrade to occur. If an appointment is required, a person over the age of 18 must be present at the address at the time of the appointment. If you miss an appointment, you may incur a fee.
Want to know more about upgrading to FTTP?
Contact us on 131 245
Things to know:
Typical download speeds for our nbn plans (7pm-11pm) are based on past measurements across a range of locations and connection technologies, and there may be times when your connection won’t achieve these speeds. Typical download speeds for our nbn plans (7pm-11pm) may increase or decrease over time and aren’t guaranteed minimum speeds.
Home Phone plans
The AGL Home Phone service is optional and requires an eligible AGL nbn™ internet plan, an AGL supplied modem and a BYO compatible VoIP handset.
Internet plans
- nbn plan offer: if you leave your AGL energy plan(s), the discount on your nbn plan will no longer apply from the end of your billing period.
- Set-up fees: nbn co connection fees may apply.
- Unlimited data: Acceptable Use Policy applies.
- nbn™, nbn co and other nbn™ logos and brands are trade marks of nbn co limited and used under licence.
1AGL nbn high speed plan 6 months offer: available to AGL energy customers who sign up to AGL nbn Home Fast, Superfast or Ultrafast plans. Excludes customers who downgrade their nbn plan speed. Eligible customers get $25 off nbn Home Fast, $30 off Superfast or $35 off Ultrafast plan fees for the first 6 months, then $15 off per month after that, when combined with AGL energy. Offer ends 28 Sep 2022, unless varied by AGL. Read full terms