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What’s included or can be added to all AGL nbn plans
You can add a Home Phone plan from $10 a month and make unlimited calls anywhere in Australia. You’ll need an AGL supplied modem (no BYO modem with Home Phone Plan). The minimum cost of this plan is $159 ($10/mth + $149 modem cost).
Our plans use VoIP technology, which stands for Voice over Internet Protocol. Basically, it allows you to make phone calls using your internet connection (just like when you use programs like Skype).
When you make calls with a traditional landline, you’re using a wired connection. With a home phone plan using VoIP, your conversation is transmitted digitally.
Once you sign up, we'll begin processing your connection. Depending on your connectivity type and previous installations, an nbn technician appointment may be required. We'll let you know and provide details of the appointment if needed.
If a technician appointment isn't required, hang tight. We'll arrange to get you connected remotely and dispatch your modem, if it's been ordered. We'll keep you posted on the progress and provide a connection date as soon as possible.
If you’re bringing your own modem, you need to ensure it’s compatible with the nbn network and follow any requirements or directions provided by us or nbn co. Check with your modem manufacturer if you’re unsure about compatibility.
With Standard, Fast or Superfast plans, you can buy a TP-Link VX230v modem or eero mesh wi-fi device outright from us for $149. The type of device you receive may depend on availability, plan type and your nbn connection type. Home Ultrafast customers who take up our Home Phone plan can also buy the TP-Link VX230v modem. This charge will appear on your first bill. You can also choose to pay monthly with a device payment plan over 12 months ($12.41 per month, total cost $148.92) or 24 months ($6.20 per month, total cost $148.80).
Home Ultrafast customers (without the Home Phone plan) can buy the eero 6+ device outright for $210. This charge will appear on your first bill. You can also choose to pay monthly with a device payment plan over 12 months ($17.50 per month, total cost $210) or 24 months ($8.75 per month, total cost $210).
If you cancel your nbn plan within the device payment plan period, you’ll need to pay out the remaining modem fee (the monthly modem fee for each remaining month) as a lump sum on your next bill. Read the Device Payment Plan terms for more details.
The speed of your internet connection depends on a number of factors including:
- your type of connection, (FTTP, FTTC, FTTN, FTTB, FW or HFC)
- modem quality
- in-home cabling
- distance between your modem and Wi-Fi devices
- electrical and Wi-Fi channel interference
- number of devices connected.
Your Fixed Wireless nbn plan speeds are variable in nature and are not guaranteed. Actual speeds depend on various factors, such as how far the transmission tower is located from your premises, the antenna’s line of sight to the tower, weather conditions, network congestion (particularly during the busy hours), and your in-premises setup. Service outages and issues can also affect your nbn speeds. You can check the status of your service by visiting our nbn outages and network status page.
If you aren’t fully satisfied with your actual speeds and we can’t fix the issue, we can move you over to a lower speed (where available) so you only pay for the speeds your connection can deliver.
Actual speeds for FTTC, FTTB and FTTN services to be confirmed with you.
The nbn Fibre Connect program is currently rolling out in selected areas. It gives eligible households a faster, more reliable nbn connection by upgrading their connection type to Fibre.
If you’re connected to the nbn network via Fibre to the Node (FTTN) or Fibre to the Curb (FTTC), you may be eligible to upgrade your connection to Fibre to the Premise (FTTP).
Upgrading to FTTP will give you access to a more reliable network and higher speed plans, which means you can do more online with less interruptions including:
- Have multiple people online at the same time
- Work from home and video calls
- Stream high-definition video (4K)
- Play online games
Are you eligible for a fibre upgrade?
To check your eligibility simply enter your address at the top of the page.
If you’re eligible, we’ll automatically let you know and show you the available fibre upgrade plans.
Upgrading from FTTN to FTTP
If your address is eligible for an upgrade, you’ll need to order a Home Fast plan or higher and remain on this plan for a minimum of 12 months. If your nbn is cancelled or you switch to a plan below Home Fast within 12 months, you’ll be charged $220 (incl. GST) cancellation/downgrade fee. Read full terms
Upgrading from FTTC to FTTP
If your address is eligible for an upgrade, you’ll need to order a Superfast plan or higher and remain on this plan for a minimum of 12 months. If your nbn is cancelled or you switch to a plan below Superfast within 12 months, you’ll be charged $220 (incl. GST) cancellation/downgrade fee. Read full terms
If you order a plan with a fibre upgrade, we’ll arrange an appointment with an nbn technician so they can start the installation process.
Your first appointment usually takes place within 7 days of your order.
You’ll receive an SMS within an hour of your order with all the details of your first appointment and how to reschedule it. If you miss an appointment, you may incur a fee.
Someone over the age of 18 will need to be home at the time.
Learn more about the installation process.
The fibre upgrade is free as long as you stay above a certain plan speed and don’t cancel your nbn connection within 12 months.
A $220 cancellation/downgrade fee applies when:
- you’re upgrading from Fibre to the Node (FTTN) and switch to a plan with speeds below Home Fast within 12 months.
- you’re upgrading from Fibre to the Curb (FTTC) and switch to a plan with speeds below Home Superfast within 12 months.
- your nbn connection is cancelled within 12 months.
Read our Fibre upgrade terms
Things to know
Typical download speeds for our nbn plans (7pm-11pm) are based on past measurements across a range of locations and connection technologies, and there may be times when your connection won’t achieve these speeds. Typical download speeds for our nbn plans (7pm-11pm) may increase or decrease over time and aren’t guaranteed minimum speeds.
Home Phone plans
The AGL Home Phone service is optional and requires an eligible AGL nbn internet plan, an AGL supplied modem and a BYO compatible VoIP handset.
Internet plans
nbn plan offer: if you leave your AGL energy plan(s), the discount on your nbn plan will no longer apply from the end of your billing period.
Set-up fees: nbn co connection fees may apply.
Unlimited data: Acceptable Use Policy applies.
nbn®, nbn co and other nbn logos and brands are trade marks of nbn co limited and used under licence.
¹For new nbn plans with AGL. AGL energy customers who sign up for an AGL Home Fast, Superfast or Ultrafast plan get $35 off the full price for the first 12 months, then $15 off after that. Discount ends if you cancel AGL energy. Offer extended until 31 January 2024, unless varied by AGL. Acceptable Use Policy applies.
²50% off eero modem pack promotion: Customers are eligible for the 50% off eero modem pack promotion if they are on FTTP, FTTC and HFC connection types without signing up a home phone plan with us. 50% off discount applies when you purchase 2 or more modems. While stocks last. Offer ends 31/01/2024. Acceptable Use Policy applies. Read full terms.