Help for you in difficult times.
Staying Connected, AGL's Hardship Program, is designed to assist our residential customers who are experiencing financial difficulties and having a hard time paying their gas and/or electricity bills.
Staying Connected is all about extra support when the going gets tough – with personalised assistance that goes beyond traditional payment plans so you can get back on track with your energy bills.
With Staying Connected you'll have access to a dedicated team specially trained to tailor a plan that suits your individual needs, a plan that considers your financial situation and what you can afford to pay.
Importantly, you will always speak directly to one of our specially trained consultants.
Our team can also provide helpful information about payment options, including access to Centrelink's Centrepay facility, government concessions and other assistance that may be available to you.
Plus we can put you in touch with free and independent financial counseling services or other support services. And of course, we're qualified to give you advice on using your energy more efficiently to help you save money.
If you are an AGL residential customer experiencing temporary or long-term financial difficulties and having trouble paying your gas and/or electricity bills, the answer may be 'yes'.
We understand that financial hardship can strike anyone. For example, you may have experienced:
In these and similar situations, Staying Connected may be able to help.
For more information about how AGL can assist or to contact AGL's Staying Connected team, simply call AGL 24/7 on 131 245.
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