Our commitments

Creating energy solutions for the communities of today and tomorrow.

Our commitment to customers

What you can expect from us as an AGL customer.                                                                 

Our Customer Charter

Our central promises to all our residential and business customers.

Our Customer Council

Enabling two-way communication between AGL and representatives for our residential and business customers.

Family and domestic violence

Our commitment to supporting all employees and customers who are experiencing or impacted by family and domestic violence.

AGL Accessibility

AGL's commitment to creating and fostering a safe and supportive workplace for employees with disability is reinforced in our purpose Progress for life and our value Better together.

Financial Inclusion Action Plan

Focusing on financial inclusion and resilience amongst our customers, our people and the communities in which we operate.

Modern slavery

The risks of modern slavery practices inherent in our operations and supply chains and the steps that are being taken to combat them.

Our commitment to diversity and inclusion / LGBTQ+ inclusion

Building a diverse workforce and an inclusive workplace culture.

Our commitment to ethical conduct in political engagement

How we uphold the highest standards of ethical conduct and transparency.

Our commitment to the environment

We’re committed to the environment as Australia’s largest integrated electricity generation and retailing company.

Our Reconciliation Action Plan

Our Reconciliation Action Plan builds on our solid foundation of respect for Traditional Owners and our Purpose, Progress for Life.

Taxation and transparency

Our commitment to meeting all tax compliance obligations and providing clarity on the taxes we pay and taxation policies we employ.

The Energy Charter

Our commitment to the five principles of the Energy Charter.