Risk to life or property

For major incidents or faults where this risk to life or property, call 000



Emergency Information and contacts

Faults, Outages and loss of supply

If you are experiencing a power outage or a loss of energy supply to your property, please use the Faults and Emergencies number located on the front of your AGL bill. This is the number of the distribution company responsible for supply in your area. If you know who your distribution company is from your bill, you can find their information below or if not, enter your postcode into the electricity distributor search tool or gas distributor search tool.

 New South Wales

 

Fuel type Distributor Number website
Gas Jemena Gas Networks 131909  www.jemena.com.au
Electricity Endeavour Energy 131003  www.endeavourenergy.com.au
Electricity Ausgrid 131388   www.ausgrid.com.au
Electricity Essential Energy  132080   www.essentialenergy.com.au
Hot Water Emergency Appliances & Tradespeople 132404  

 

Gas Supply and meter problems

Please contact AGL 24/7 on 131 245 in the following cases:

  • You have no gas at all

  • Your gas has been disconnected in error

  • Your meter is stolen or

  • You require a meter re-light (if construction work has occurred on your street, you may require a meter re-light or re-fix to get your gas going again on your property).



Life support

If you have a life support machine in your home, please call AGL 24/7 on 131 245 to register with us. To learn more about available rebates and concessions for life support machines, please visit the Concessions, Rebates and Grants page on this website.

Top FAQs

What should I do if there is a gas leak?

By limydoo    28/Apr/2016/5:49AM

If the smell of gas is coming from an appliance on your property, or from pipework near the gas meter, turn the natural gas meter handle to the off position first before you immediately phone your local plumber or gas fitter or, if you rent, your real estate agent.

If you pinpoint the smell is comin...

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What should I do if the electricity suddenly fails?

By limydoo    28/Apr/2016/5:47AM

First, try to see if your property is the only one affected. If your neighbours are also affected, please phone the appropriate number listed on the Emergencies and Outages page anytime, day or night. You'll also find these details on your AGL bill.

If you find that your property is the only on...

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Having trouble with your gas hot water system?

By limydoo    28/Apr/2016/5:43AM

First, check to see if other gas appliances on your property are working. If they're not, there could be an issue with your gas supply. In this case, please call your Gas Distributor.

If other gas appliances on your property are working, check your hot water unit's pilot light. If you find that it's...

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Having trouble with your electric hot water system?

By limydoo    28/Apr/2016/5:44AM

Start by checking to see if other electrical appliances on your property are working. If they're not, please call your Electricity Distributor.

If other electrical appliances on your property are working, there's likely been a failure with your hot water unit. Please call AGL on 131 766. We have an ...

Read full article in the Community

 

I'm experiencing trouble with my hot water service - what should I do?

By limydoo    28/Apr/2016/5:42AM

For hot water emergencies, call 131 766. There's an out-of-hours answering service so we can assist you, day or night.

Or for appliance service, contact AGL (Monday to Friday, 8am-6pm AEST) on 131 766.

Read full article in the Community