Top FAQs

How do online scams, like phishing or hoax activities, operate?

By limydoo    28/Apr/2016/5:57AM

There are scam emails currently circulating that pretend to be from reputable energy companies, which claim you owe money for an outstanding gas or electricity bill and ask you to click on a link to view your account or to make a payment.

They often involve you being illegally contacted by an indivi...

Read full article in the Community


How can I read my digital meter?

By JeremyH    06/Jul/2016/5:03AM

All meters have a display or information button (clear or grey in colour) which lets you scroll through its different registers. What you'll see will all depend on the type of meter you have.

If you live in New South Wales, Queensland or South Australia, you'll have one of the meters pictured below...

Read full article in the Community


How are monthly bills determined?

By JeremyH    28/Apr/2016/6:51AM

If you have a smart electricity meter that’s remotely-read every day, we can use real usage data to work out your monthly bill.

However, if your meter is read every two to three months and we don’t have actual data to use each month, we use a process to estimate your energy usage that looks at your...

Read full article in the Community


Why do I get estimated bills?

By JeremyH    28/Apr/2016/6:14AM

Estimated bills are based on our estimate of your energy usage (rather than an actual read of your meter). There are a number of reasons why this may happen.

For example, we might estimate your usage if your Distributor (who provide your usage information to us, your Retailer) has trouble accessing ...

Read full article in the Community


Does AGL have a mobile app?

By MattyDubs    27/Apr/2015/5:44AM

We’ve released a free smartphone app to give you greater visibility and control over your energy usage. The AGL Energy app has been launched with Apple iOS compatibility, with planned compatibility for Android devices in the near future.

The new AGL Energy iPhone App lets you stay in control, i...

Read full article in the Community