Energy concessions, rebates and grants

You may qualify to receive various energy concessions on your account.

Concessions, rebates and grants for New South Wales residents

As a customer, you may qualify for various concessions that we can provide on behalf of the NSW government.

Eligible concession cards

To be eligible for these rebates, you'll need one of these concession cards:

  • Pensioner Concession Card issued by Centrelink or Department of Veterans' Affairs
  • Centrelink Health Care Card
  • Department of Veterans' Affairs Gold Card (for recipients of War Widow or War Widower, Totally and Permanently Incapacitated rate or Extreme Disablement Adjustment rate pensions)
Eligibility to claim

A concession can be claimed only if:

  • you are a resident of NSW
  • the energy account is in the name of the concession card holder
  • the supply address is the domestic primary place of residence
  • you are a customer of the retailer, or a long-term resident of an on-supplied residential community, or a resident of an on-supplied retirement village, or a resident of an on-supplied strata scheme
Ineligible cardholders

The following cardholders are ineligible:

  • Centrelink Child Disability Healthcare cards
  • Centrelink Foster Care Healthcare cards
  • DVA Dependent and Specific Conditions cards
  • Commonwealth State Seniors cards
  • Commonwealth Seniors Health cards

If you are eligible but not currently receiving a rebate on your bill, you can add concession details to your account.

For information about the NSW government rebates, visit their Rebates and Discounts page.

Eligibility conditions vary and may change from time to time. Find the latest information below.

Am I eligible for the NSW Government Low Income Household Rebate?

The NSW Government Low Income Household Rebate (formally known as the Energy Rebate) recently increased to $285 per year (indexed annually on 1 July) or $0.7808 (GST excl) per day. The rebate is paid in instalments through each AGL electricity bill. The exact amount of the rebate paid on each bill will depend on the number of days in each billing period.

The Low Income Household Rebate is intended to assist eligible AGL customers with all their household energy costs (gas and electricity) but is applied on the electricity bill only.

If you are currently receiving the Low Income Household Rebate you will not have to do anything and will automatically receive the increased rebate. If you are eligible but not currently receiving a rebate, contact AGL on 131 245.

Eligibility

To be eligible, the account holder must hold one of the following concession cards:

  • Pensioner Concession Card – issued by Centrelink or Department of Veterans' Affairs.
  • Centrelink Health Care Card.
  • Department of Veterans' Affairs Gold Card - (for recipients of War Widow or War Widower, Totally and Permanently Incapacitated rate or Extreme Disablement Adjustment rate pensions).


A concession can be claimed only if:

  • The energy account is in the name of the concession card holder,
  • The supply address is the domestic primary residence of the card holder and
  • The energy account is billed on a domestic tariff.


The following cardholders are ineligible:

  • Centrelink Child Disability Healthcare cards
  • Centrelink Foster Care Healthcare cards
  • DVA Dependent and Specific Conditions cards
  • Commonwealth State Seniors cards
  • Commonwealth Seniors Health cards

Check eligibility:

Want to check if you are eligible? Try our online tool that helps you find financial assistance options.
Create your action plan here: https://www.agl.com.au/heretohelp


For information about concessions visit the NSW Government website at http://www.resourcesandenergy.nsw.gov.au/energy-consumers/financial-assistance/rebates


Am I eligible for the NSW Gas Rebate?

The NSW Government Gas Rebate is $110 per year or $0.3014 (GST excl) per day and commenced on 1 July 2017. The rebate is paid in instalments through each AGL gas bill. The exact amount of the rebate paid on

each bill will depend on the number of days in each billing period.

The Gas Rebate is intended to assist eligible AGL customers with their household energy and is applied on the gas bill only.

To be eligible for the NSW Gas Rebate, you need to:

  • be resident in New South Wales; and
  • be a customer of the retailer, or a long term resident of an on-supplied residential community, or a resident of an on-supplied retirement village, or a resident of an on-supplied strata scheme; and whose name appears on the gas account for supply of natural gas to his or her principal place of residence; and
  • hold either a:
  • Pensioner Concession Card issued by the DHS/DVA; or
  • DHS Health Care Card; or
  • DVA Gold Card marked with either:
  • War Widow or War Widower Pension; or
  • Totally and Permantly Incapacitated (TPI); or
  • Disability Pension (EDA). 

If you are currently receiving the NSW Gas Rebate you will not have to do anything and will automatically receive the increased rebate. If you are eligible but not currently receiving a rebate, contact AGL on 131 245.


The following cardholders are ineligible:

  • Centrelink Child Disability Healthcare cards
  • Centrelink Foster Care Healthcare cards
  • DVA Dependent and Specific Conditions cards
  • Commonwealth State Seniors cards
  • Commonwealth Seniors Health cards

Check eligibility:

Want to check if you are eligible? Try our online tool that helps you find financial assistance options.
Create your action plan here: https://www.agl.com.au/heretohelp

For information about concessions visit the NSW Government website at http://www.resourcesandenergy.nsw.gov.au/energy-consumers/financial-assistance/rebates


Am I eligible for Life Support Rebates?

You may qualify if you are a New South Wales resident.

The Life Support concession provides additional financial support to customers who require the use of specific life support machines in their home. The Life Support Rebate can be received in addition to other assistance such as the NSW Government Low Income Household Rebate, the Medical Energy Rebate and the Energy Accounts Payment Assistance (EAPA) scheme. If you have more than one type of life support machine in your home you are eligible to receive more than one rebate. For this to occur, all machines prescribed by the patient's doctor must be included in the application. Rebates are calculated on a daily basis and are applied to each bill.

Customers do not have to be a concession card holder to be eligible to receive this rebate. The supply address must be the primary place of residence for the person who needs the life support equipment.

Eligible Equipment and Rebates:

Eligible Equipment                                                                                       Daily Rebate

Positive Airway Pressure (PAP) Devices                                                      $0.36
                                                                                                                           $0.71 for 24 hour use

Enteral feeding (formerly known as Kangaroo Pump)                             $0.44

Phototherapy Equipment                                                                             $3.68

Home Dialysis                                                                                                 $1.54

Ventilators (Respirators)                                                                               $3.68

Oxygen Concentrator                                                                                    $1.85
                                                                                                                          $3.11 for 24 hour use

Total Parenteral Nutrition (TNP) pump                                                      $0.84

External heart pump                                                                                     $0.11

Power wheelchairs for quadriplegics                                                         $0.30

Eligibility for the Rebate is based on the following criteria:

  • The account holder or another occupant in your household requires one or more of the eligible medical equipment above to sustain that person's life, and;
  • You have an application form signed by your doctor to verify the need for specific in-house medical equipment.

Customers who have either a life support machine that is eligible for concession of any other type of machine prescribed by a doctor for life support purposes, should contact AGL on 131 245 to ensure their life support details are added to AGL's Life Support Register.

Check eligibility:

Want to check if you are eligible? Try our online tool that helps you find financial assistance options.
Create your action plan here: https://www.agl.com.au/heretohelp

For information about Life Support Concessions visit the NSW Government website at http://www.resourcesandenergy.nsw.gov.au/energy-consumers/financial-assistance/rebates/life-support-rebates

The application form for this Rebate can be downloaded here:

Download Life Support Electricity Rebate Form

Please return completed forms to: 

AGL Life Support
Reply Paid 84146
Melbourne VIC 8001
(No stamp is required).


Am I eligible for the Medical Energy Rebate?

You may qualify if you are a New South Wales resident.

The Medical Energy Rebate is for eligible customers who are unable to self-regulate their body temperature when exposed to extreme (hot or cold) temperatures due to certain medical conditions such as Parkinson's disease and Multiple Sclerosis.

The Medical Energy Rebate recently increased to $285 per year (indexed annually on 1 July) or $0.7808 (GST excl) per day. The rebate is paid in installments through each AGL electricity bill. This rebate can be received in addition to other assistance such as the NSW Government Low Income Household Rebate, the Life Support Rebate and the Energy Accounts Payment Assistance (EAPA) scheme.

Eligibility for the Rebate is based on the following criteria:

  • Either the account holder or another person residing at the residence must have an inability to self-regulate body temperature, and
  • The completion of a signed form by a medical practitioner who has been treating the eligible resident for at least three months.

To be eligible, customers must hold one of the following concession cards:

  • Pensioner Concession Card – issued by Centrelink or Department of Veterans' Affairs.
  • Centrelink Health Care Card.
  • Department of Veterans' Affairs Gold Card - (for recipients of War Widow or War Widower, Totally and Permanently Incapacitated rate or Extreme Disablement Adjustment rate pensions).

Check eligibility:

Want to check if you are eligible? Try our online tool that helps you find financial assistance options.
Create your action plan here: https://www.agl.com.au/heretohelp

For information about Medical Energy Rebate visit the NSW Government website at: https://www.resourcesandenergy.nsw.gov.au/energy-consumers/financial-assistance/rebates/medical-energy-rebate

Further information about this Rebate and an application form can be downloaded here:

Download the application form for the Medical Energy Rebate Application Form

Please return completed forms to: 

AGL Life Support
Reply Paid 84146
Melbourne VIC 8001
(No stamp is required)


Am I eligible for the Family Energy Rebate?

You may qualify if you are a New South Wales resident. 

The NSW Government introduced the Family Energy Rebate in 2012. It is specifically designed to help NSW family households to pay their electricity bills.

Eligibility and amount of rebate

Any electricity customer that resides in NSW and who was eligible for the Federal Government's Family Tax Benefit A or B at any time during the last financial year may be eligible for this rebate.

To be eligible for this rebate, you must be the primary account holder of your electricity account.

Reference Table

Eligibility    Rebate Amount

Electricity Customer No Concession Card                     

No Low Income Household Rebate

Family Tax Benefit A or B

$180.00

Electricity Customer                

Concession cardholder

Low Income Household Rebate

Family Tax Benefit A or B

$20.00

 

How to apply?

Applications must be completed through NSW Trade and Investment http://www.resourcesandenergy.nsw.gov.au/energy-consumers/financial-assistance/rebates/family-energy-rebate.

You will need the following information in order to complete the application:

  • Your Customer Reference Number (CRN).
  • If applicable, your Department of Veteran Affairs (DVA) number.
  • Your recent AGL electricity account containing all relevant billing information.

Am I eligible for the Energy Accounts Payment Assistance Scheme (EAPA)?

You may qualify if you are a New South Wales resident.

The EAPA scheme helps financially disadvantaged people who are having difficulty paying their electricity or gas bill because of a crisis or emergency situation. The scheme ensures people stay connected to essential services during a financial crisis, and is not available on an ongoing basis.

Want to check if you are eligible? Try our online tool that helps you find financial assistance options.
Create your action plan here: https://www.agl.com.au/heretohelp

For more information regarding financial assistance offered by the New South Wales Government, please contact AGL on 131 245 or the Energy Information Line on 1300 136 888, or visit http://www.energy.nsw.gov.au/customers/help


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