Billing options

Everyone’s different. Take control of your billing options to fit your lifestyle.

Make the switch to eBilling

Change to paperless billing today.

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    Get your bills emailed to you

    Receive your bills online anytime, anywhere.

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    More convenient

    Never lose or misplace a bill again, just search your email inbox.

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    Be environmentally friendly

    Save mountains of paper by reducing your paper consumption. 

Get monthly billing

Take charge of your energy bills with the advantage of receiving your bills monthly.

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    Gives you more control

    Select the day of month your bills will be issued.

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    Easier to manage

    Regular and smaller payments to suit your lifestyle.

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    Enter your own meter reads

    Applicable only to customers without remotely read smart meters.

More options

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Bill smoothing

Make consistent payments to even out the cost of your energy.

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Self service meter reads

Submit your own meter readings to view usage and get bill projections.

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Payment options

Make bill payments easier by exploring our flexible ways to pay.


Billing FAQs

Why do I get estimated bills?

Sometimes we might need to estimate your energy usage, rather than organise a read of your meter. There's a few reasons why this might be necessary.


For example, the distributors who read your meter might have trouble accessing it. This usually happens if your meter's been installed indoors, is behind a locked gate, or is guarded by a pet pooch.


If you receive monthly bills, we'll need to estimate your usage as your distributor usually only provides us with an actual read every two or three months. If you've got a smart meter installed, it'll upload your meter data at 30 minute intervals.


Once we get an actual meter read from your distributor, or once you submit a read yourself via My Account or the App, we'll check and correct your account based on if we've charged you too much or too little. If we have charged you the wrong amount, we'll either include an adjustment on your next bill or resend you an adjusted energy bill. You can tell if your bill is based on an estimate or an actual read by looking at the 'Reading Type' or 'Current Reading' section on the back of your bill.

Avoiding estimated bills is easy. Just submit your reads online via My Account or the App and we'll bill you based on those reads. Check out this guide for reading your meter otherwise for circumstances where these options might not be possible, if you need to request an actual meter read (a fee may apply). please chat with us to arrange.


How are monthly bills determined?

If you have a smart electricity meter that's remotely-read every day, we can use real usage data to work out your monthly bill.

However, if your meter is read every two to three months and we don't have actual data to use each month, we use a process to estimate your energy usage that looks at your past energy usage and takes into account seasonal factors. Then, when an actual meter reading comes through, we adjust your account if we need to.


If you're new to AGL and historical metering data is not available, estimates are based on the average energy usage of similar customers over the same period.


Customers who are on My AGL Monthly Bill and have a basic meter can give us their own meter read by entering it into
My Account. Check out this Community post that explains this in further detail.


Am I entitled to a concession?

Who is entitled to a concession and how these are applied can change from state to state.

To receive a concession the account must be in the name of the concession card holder, and other qualifying conditions must be met. 

Please go to our concessions page for more information and to see if you're entitled to a State Government funded energy concession or call us on 131 245 for more information.


I don't understand my bill. What can I do?

If you've received your bill and have some questions, the following resources might be helpful in reviewing the amount you need to pay and understanding your energy usage.

Does your bill seem higher than usual?

Need help reading your bill?

Having trouble paying your bill?

Energy saving tips

Your household electricity bill explained – download the bill explainer PDF

Manage and track your usage using My Account or the AGL Energy App.

If you would like to discuss your bill in more detail chat with our team. Please have your AGL account number handy and we'll be happy to assist further. 


Where can I find my next scheduled meter read online?

1. Log in to My Account

2. Download PDF Bill

3. Your approximate date for your next scheduled meter read can be found on page 2 of your bill under the section 'Your electricity supply details'

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Need more help reading your bill?

View our bill explainers 


View all FAQs