Apply for a new electricity meter

Arrange for an electricity meter connection for your property.

Installing a new electricity meter?

View each step below to learn more.

After the distributor has completed the connection/supply work, we'll arrange for your new meter to be installed either on a date agreed with you or within 6 business days.

Step 1: Submitting your application

What to submit

For an installation request in New South Wales you’ll need:

  • A completed customer application form, including the details of a level 2 electrician (known as an Accredited Service Provider, ASP)
  • Completed distributor documents (to be made available onsite), including Contract Notification Letters (Ausgrid) or Permission To Connect (Endeavour/Essential Networks). If you’re unsure who your distributor is you can find out here.

Note: You may want to ask your electrician or builder for help in completing the meter and supply details on the application form.

Step 2: Processing your application

The application can take 3-5 business days to process and we’ll send you an SMS once it’s confirmed.

Please note that your application will be ‘on hold’ until any required additional information is received. Once all information is received, we’ll raise the request with your distributor and meter service provider. Once the request has been accepted, we will send you an SMS confirmation.

Step 3: Installation process

On the confirmed installation day, please ensure the following:

  • A clean site free from rubbish
  • Clear access to the meter box
  • Unlocked gates
  • A safe environment (nothing to prevent installation such as a loose switchboard, exposed wires or a point of attachment that is too high or low)

If the site is in a satisfactory condition, the technician will install the meter. If not, the installation will not be able to proceed, and you may be charged a wasted visit fee. If this occurs, we’ll notify you and arrange for a second installation attempt once the issue has been satisfactorily resolved.

Step 4: Completion of the request

We’ll send you an SMS to confirm that the installation has been completed. Any charges from the distributor will then be sent to you on an AGL bill.

Fees and charges

Since fees for the installation of a new meter can vary depending on the distributor or metering provider and the work required, we’re unable to advise of these charges before receiving the application. That said, we’ll give you a call if there’s any non-standard charges applicable.

When the meter has been installed, we’ll become your energy retailer through our standard retail contract. If you’d prefer a different offer, you can view your options by logging in to My Account.

Electricity meter FAQs

How will I know that my work request for a meter installation has been accepted?

We will update you with an SMS once the work request is accepted by your Distributor or Meter Provider. Your site must be accessible for the Distributor or Meter Provider to carry out the request.


What do I need to do before a Distributor, metering provider or technician visits to install, change or remove my meter?

You'll need to make sure that they can access your site. This means:

  • A clean site, free from rubbish
  • Clear access to the meter box
  • Unlocked gates.

If your site is not in a satisfactory condition, the distributor, metering provider or technician will attempt to speak to the site contact and alert us to advise of any issues. If we are contacted, we will then notify you.


How long will an electricity meter installation take?

If you live in Victoria: 

Your Distributor (the company responsible for the poles, wires and meters in your area) and Meter Provider (the company responsible for the meters in your area) are responsible for visiting the site and installing the meter. In most cases, it should take between 15-30 business days to complete a standard work request.


If you live in New South Wales / South Australia / Queensland:
For a new meter installation, a meter provider will install the meter within 6 business days or on a specific date agreed with you after the Distributor (the company responsible for the poles and wires) has completed the connection/supply work.

The installation is subject to the following pre-conditions:

  • You have an agreement with us to install the meter
  • A safe environment (nothing to prevent installation such as a loose switchboard, exposed wires or a point of attachment that is too high or low).
  • Clear access to the meter box
  • Unlocked gates 
  • Installing the meter will not disrupt another customers electricity supply

Will I have to pay any additional charges for my meter request?

We'll contact you if your request attracts any non-standard charges. It's important to know that if your distributor can't access your home or business for any reason at the agreed time, this may incur a penalty fee, which you will be responsible for.


View all FAQs