Apply for a new electricity meter connection
Arrange for an electricity meter connection for your property.
Installing a new electricity meter in New South Wales?
View each step below to learn more.
After the distributor has completed the connection/supply work, we'll arrange for your new meter to be installed either on a date agreed with you or within 6 business days.
- Complete a customer application form, including details of a level 2, Accredited Service Provider electrician.
- Then complete the distributor documents, including Contract Notification Letters (Ausgrid) or Permission To Connect (Endeavour/Essential Networks). If you’re unsure who your distributor is you can find out here.
Note: You may want to ask your electrician or builder for help in completing the meter and supply details on the application form.
The application can take 3-5 business days to process and we’ll send you an SMS once it’s confirmed.
On the installation day, ensure the site is safe, free from rubbish, and there's clear access to the meter box.
Note: If the site is not in satisfactory condition, the installation will not be able to proceed and you may be charged a wasted visit fee. If this occurs, we’ll notify you and arrange for a second installation attempt once the issue has been satisfactorily resolved.
We’ll send you an SMS to confirm that the installation has been completed. Any charges from the distributor will then be sent to you on an AGL bill.
Fees and charges
Since fees for the installation of a new meter can vary depending on the distributor or metering provider and the work required, we’re unable to advise of these charges before receiving the application. That said, we’ll give you a call if there’s any non-standard charges applicable.
When the meter has been installed, we’ll become your energy retailer through our standard retail contract. If you’d prefer a different offer, you can view your options by logging in to My Account.
Electricity meter FAQs
AGL does not perform installation of your electricity meter. This is done by your local energy Distributor and Meter Provider.
You can find out who your local distributor is by using the lookup tool on this page:
If you live in Victoria:
Your Distributor (the company responsible for the poles, wires and meters in your area) and Meter Provider (the company responsible for the meters in your area) are responsible for visiting the site and installing the meter. In most cases, it should take between 15-30 business days to complete a standard work request.
If you live in New South Wales / South Australia / Queensland:
For a new meter installation, a meter provider will install the meter within 6 business days or on a specific date agreed with you after the Distributor (the company responsible for the poles and wires) has completed the connection/supply work.
The installation is subject to the following pre-conditions:
- You have an agreement with us to install the meter
- A safe environment (nothing to prevent installation such as a loose switchboard, exposed wires or a point of attachment that is too high or low).
- Clear access to the meter box
- Unlocked gates
- Installing the meter will not disrupt another customers electricity supply