What to do when your power goes out.
If it’s safe to do so, see if your neighbours’ properties or nearby streetlights still have power. If their power is out too (or you’re not sure) see Power is out across my neighbourhood.
If only your property has a power outage, see Power is out at my property only.
Find your local energy distributor
You can find your distributor on the Australian Energy Regulator’s website.
Or, you can check your AGL energy bill. Your distributor and their contact details are listed under ‘Faults and Emergencies
Distributor | Contact Details |
---|---|
Ausgrid | |
Endeavour Energy | |
Essential Energy | |
ACT: Evoenergy |
Distributor | Contact Details |
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Australian Gas Networks | |
Jemena Gas Networks |
Distributor | Contact Details |
---|---|
AusNet Services |
|
CitiPower |
|
Jemena Electricity |
|
Powercor |
|
United Energy |
Distributor | Contact Details |
---|---|
AusNet Services |
|
Australian Gas Networks | |
Multinet |
Distributor | Contact Details |
---|---|
Energex |
|
Ergon |
Distributor | Contact Details |
---|---|
Australian Gas Networks |
Distributor | Contact Details |
---|---|
SA Power Networks |
Distributor | Contact Details |
---|---|
Australian Gas Networks |
Distributor | Contact Details |
---|---|
ATCO Gas Australia |
Check your fuse box to see if the main switch is still on. A safety switch may have been triggered and turned off your power.
Turning the main switch back on may fix the problem. If your power keeps going off, you could have an electrical fault or problem with an appliance.
If you believe you have a faulty appliance, stop using it. If you can’t identify the fault, call a licensed electrician. Never try to fix an electrical fault yourself.
If you experience a power outage, your electric hot water system may be affected. If this happens, call your distributor (see Find your local energy distributor).
If you have power to the house but your hot water system isn't working, get advice on Hot water problems.
Get in touch with us if:
Log in to My Account or the AGL app to message us.
For further support, call 131 245.