Prices, Terms & Conditions for New South Wales customers

If you are an AGL customer but did not accept a Market Contract Energy Plan, including where you are consuming energy without contacting us to set up an account, then you are on a Standard Retail Contract. This Energy Plan is governed by the applicable energy regulations. You can view a copy of your Standard Retail Contract below.

Standard Retail Contract Booklet including Terms and Conditions 

You can view the rates and fees applicable to our Standard Retail Contract for New South Wales below:

Transitional Standard Retail Contract Rates

If you are a residential or small business electricity customer who was on a variable rate market contract prior to 1 July 2019, or a residential electricity customer standard retail contract with a loyalty discount, your electricity supply will continue under these Transitional Standard Retail Contract rates from 1 July 2019. These rates will continue to apply to you until your energy plan ends or until we notify you otherwise.

Information for ex APG Standard Retail Contract customers who were migrated to AGL in April 2014.

The fees and charges outlined below only apply to former APG customers who were migrated from APG to AGL on a standard retail contract in April 2014.

Former APG Standard Retail Contract customers are subject to AGL's NSW Standard Retail Contract rates, as listed above.