Standard retail contracts

Our most basic contract with standard terms and conditions set by regulation.

Our price review process

In January and July, we weigh up all the elements that form the costs of producing energy and getting it to you. The prices you see below for New South Wales, Queensland, South Australia and Western Australia may change in July. Fixed rates (such as the rates for our AGL Essentials Plus plan) are not impacted by rate changes that occur during the energy plan period.

What are the prices, terms and conditions for NSW customers?

If you’re an AGL customer but didn’t accept a market contract energy plan or are using energy without contacting us to set up an account, then you are on a standard retail contract. The standard retail contract is a plan that is governed by the applicable energy regulations.

Select the applicable booklet below for more information.

The rates and fees applicable on our standard retail contract for NSW are as follows:

Note: if you are an electricity customer who was on a variable rate market contract prior to 1 July 2019, or on a standard retail contract with a loyalty discount, your electricity supply will continue under transitional standard retail contract rates from 1 July 2019. These rates will continue to apply to you until your energy plan ends or until we notify you otherwise.

Former APG standard retail contract customers are subject to AGL’s NSW standard retail contract rates, as listed above.