Moving or disconnecting your services

Whether you want to move your services to a new address or wrap things up, we're here to help.

Moving your services

Moving home?

Looking to move house? You can arrange your move now, or schedule your move for later on our Moving Home page.

Moving business premises?

If you’re moving business locations, you can arrange your move by getting in touch with our business team on 133 835 (Monday–Friday, 8am–6pm AEST).

Disconnecting your services


To arrange a disconnection, you’ll need to chat or call our disconnections team.


To arrange a business disconnection, contact our business centre on 133 835 (Monday–Friday, 8am–6pm AEST).

Disconnection FAQs

Do I have to pay a disconnection fee for my final gas or electricity meter reading?

Depending on your state, you may have to pay a charge for your final gas or electricity meter reading. Your distributor will bill us, and we'll pass-through to your final bill. You can view the details on our

Fees and Charges page.

If you would like to disconnect your gas or electricity, you can get in touch with our web chat team here

View all FAQs