Moving or disconnecting your services
Whether you want to move your services to a new address or disconnect your service, we're here to help.
Moving your services
Looking to move home? You can arrange your move now, or schedule your move for later on our Moving Home page.
If you’re moving business premises, you can arrange your move by contacting our business team on 133 835 (Monday–Friday, 8am–6pm AEST).
Disconnecting gas or electricity
To remove a meter or to cancel a meter installation, contact our new connections team.
To arrange a disconnection, you can call or chat to our disconnections team.
To arrange a business disconnection, contact our business centre on 133 835 (Monday–Friday, 8am–6pm AEST).