Moving or disconnecting your services

Whether you want to move your services to a new address or disconnect your service, we're here to help.

Moving your services


Looking to move home? You can arrange your move now, or schedule your move for later on our Moving Home page.


If you’re moving business premises, you can arrange your move by contacting our business team on 133 835 (Monday–Friday, 8am–6pm AEST).

Disconnecting gas or electricity


To remove a meter or to cancel a meter installation, contact our new connections team.

To arrange a disconnection, you can call or chat to our disconnections team.


To arrange a business disconnection, contact our business centre on 133 835 (Monday–Friday, 8am–6pm AEST).

Disconnection FAQs

Do I have to pay a disconnection fee for my final gas or electricity meter reading?

Depending on your state, you may have to pay a charge for your final gas or electricity meter reading. Your distributor will bill us, and we'll pass-through to your final bill. You can view the details on our

Fees and Charges page.

If you would like to disconnect your gas or electricity, you can get in touch with our web chat team here

View all FAQs