Change or remove your electricity meter


If you need your electricity meter changed or removed, please contact the New Connections team on 1800 680 430.


Make a change to your gas meter

Make a change to your gas meter in NSW

apply check visit complete
You can apply online
We'll be in touch if we need any extra info, otherwise, we'll pass this request to your Distributor in 3-5 business days.
Your Distributor will contact you to find a time to come and make the change to your meter. You'll need to make sure they can access your site.
We'll send you an SMS once your alteration is complete.


Remove your gas meter

Remove your gas meter in NSW

apply check visit complete
You can apply online.
If there's a third party, maybe a demolition company, who will be billed for the removal, you'll need their authorisation.
We'll be in touch if we need any extra info, otherwise, we'll pass this request to your Distributor in 3-5 business days.
Your Distributor will remove your meter once your request has been processed. You'll need to make sure they can access your site. 
We'll send you an SMS once your removal is complete.

FAQs about changing or removing a gas or electricity meter

How much will it cost to change or remove my meter?

Because fees vary according to the work required and the Distributor operating in your area, we are unable to quote a set fee. Charges are set by your Distributor and passed on by AGL.

While your acceptance of any standard fees is required as part of your application, if your Distributor classifies your fee as non-standard, we will get in touch before proceeding.


How long will my meter removal take?

It can take up to 10 business days to complete the removal, and up to five business days to update you on your request status.


How will I know that my work request for my meter has been accepted?

We can update you with an SMS once the work request is accepted by your Distributor. Your site must be accessible for the Distributor to carry out the request.


What do I need to do before a Distributor visits to change or remove my meter?

You'll need to make sure that they can access your site. This means:

  • A clean site, free from rubbish
  • Clear access to the meter box
  • Unlocked gates.

If your site is not in a satisfactory condition, the Distributor will attempt to speak to the site contact and alert us to advise of any issues. If we are contacted, we will then notify you.


Will I have to pay any additional charges for my meter request?

We'll contact you if your request attracts any non-standard charges. It's important to know that if your distributor can't access your home or business for any reason at the agreed time, this may incur a penalty fee, which you will be responsible for.


View all FAQs
Power of Choice metering changes

This Government-led industry wide program is providing you with more opportunities to use electricity products and services.